• Provide virtual high-volume omnichannel support through email, chat, text, virtual connections, and inbound or outbound calls to patients, HCPs, REMS vendor, HUB, specialty pharmacy, and field teams • Demonstrate strong empathy and high emotional intelligence to engage patients/HCPs effectively, creating individual relationships built on trust and rapport • Provide proactive support to HCP office issues related to REMS, reimbursement, insurance coverage, and product dispense • Act as a primary point of contact for patients to provide comprehensive disease/therapy education and access to therapy (including benefit verification, prior authorizations, and navigating insurance reimbursement processes) • Prepare structured case status reports for ongoing HCP email or telephonic review • Collaborate and work cohesively with Momentum Inbound team to identify gaps, barriers, and opportunities to improve process and overall patient/HCP experience • Communicate complex information effectively and empathetically to patients/HCPs • Accurately complete patient engagements based on provided criteria • Ensure the success of the program through collaborative partnerships with patients, HCPs, field, and operational partners • Lead and facilitate weekly touchpoint meetings with field partners to review wins, priorities and action items; document outcomes and drive timely follow-through • Monitor and prioritize daily and weekly workload to anticipate needs, rebalance tasks, and ensure timely follow-through on commitments • Work and communicate cohesively within a team to identify collaborative opportunities, enable process improvement and escalate as needed • Provide manager and the account team voice of the customer feedback on the product, support, and insights to enable enhancements • Ensure all activities are conducted in a manner that complies with all Momentum, client, and industry-mandated rules and regulations. Complete AEPQC reporting and provide all communications in a compliant manner.

• Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both English and Spanish speaking member and non-member callers • Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment • Handles calls related to all career path queues including digital, cards, and loans and processes related transactions • Facilitates and translates conversations between Spanish speaking callers and other queues or departments as needed • Corresponds with other departments and management through email for additional requests or research • Additional job-related projects and duties as assigned by management

QuickTeam is a remote staffing company connecting talented virtual professionals with growing healthcare organizations in the United States. Our team supports medical practices by providing highly skilled Virtual Assistants who help streamline administrative operations and improve patient experience. We are currently looking for a Bilingual Medical Virtual Assistant (Creole & English) who can support a US-based healthcare client. Role Overview As a Medical Virtual Assistant, you will provide remote administrative support to a healthcare practice. This includes assisting with patient coordination, managing records, scheduling appointments, and supporting telehealth operations. Virtual medical assistants help clinics run efficiently by handling essential administrative tasks and patient communication remotely. Start Part Time: 20 to 30 hrs/week Pay: $7.00 to $9 / hour - depending on experience Willing to work on EST Hours

QuickTeam is a remote staffing company connecting talented virtual professionals with growing healthcare organizations in the United States. Our team supports medical practices by providing highly skilled Virtual Assistants who help streamline administrative operations and improve patient experience. We are currently looking for a Bilingual Medical Virtual Assistant (Creole & English) who can support a US-based healthcare client. Role Overview As a Medical Virtual Assistant, you will provide remote administrative support to a healthcare practice. This includes assisting with patient coordination, managing records, scheduling appointments, and supporting telehealth operations. Virtual medical assistants help clinics run efficiently by handling essential administrative tasks and patient communication remotely. Start Part Time: 20 to 30 hrs/week Pay: $7.00 to $9 / hour - depending on experience Willing to work on EST Hours