• Manages day-to-day communications and expectations to ensure project success • Facilitates regular status meetings via phone, video chat, and in-person meeting; generates and presents weekly status reports • Collaborates with internal teams, third parties and client stakeholders to ensure activities are planned and executed in a timely manner in accordance with project schedule; creatively solves problems and brainstorms solutions; communicates difficult information timely and tactfully • Controls quality by reviewing deliverables prior to client presentation; enhances deliverables as needed; suggests process improvements when appropriate, ensures final acceptance • Manages risk, threats, opportunities, blockers and associated mitigation plans that could impact the success of the project; notifying internal and external stakeholders and escalating when appropriate • Understands what has been sold, what Blue Acorn iCi is responsible for delivering, and ensures the delivery of those commitments • Overall accountability for project gross margin and management of client budget • Manages change requests for all scope, schedule, or budget changes • Creates, maintains, and executes detailed project plans • Coordinates tasks assignment, monitors progress, and ensures proper task completion • Identifies resources needed and collaborates with Resource Management to ensure optimal project staffing • Ensures client’s business objectives and KPIs are captured, understood, and measurable • Clearly understand and communicate customer requirements and integration points in the context of the statement of work. • Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs • Manage all day-to-day administrative activities of a given project from inception to closure. • Accurately forecast revenue, profitability, margins, bill rates and utilization across projects. • Maintain regular communication with both the customer and internal teams and constantly manage customer expectations. • Achieve customer satisfaction through successful delivery of defined project scope. • Compile customer requests and deployment issues, to provide a feedback channel into our core products. • Act as the central client point of contact throughout the life of the project • Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice

• Coordinate multiple projects and workstreams, ensuring timely follow-ups and progress tracking • Schedule, facilitate, and document meetings; capture minutes of meetings (MoM), decisions, and action items • Act as a liaison between internal teams and external stakeholders to ensure clear communication and alignment • Track project milestones, deliverables, risks, and dependencies • Follow up with stakeholders to ensure closure of action items and adherence to timelines • Support Agile/Scrum ceremonies such as stand-ups, sprint planning, retrospectives, and reviews (as applicable) • Maintain project documentation, trackers, and dashboards • Proactively identify bottlenecks or risks and escalate appropriately • Ensure process adherence and assist in continuous improvement of project workflows • Create, maintain, and organize project documentation, including project plans, trackers, status reports, and process documents • Manage and lead a small team

At SPAR, we're on a mission to help clients scale and grow by continually innovating and delivering great Customer and Employee experiences. We are seeking a dynamic, collaborative Project Manager with consulting experience to advise, plan, and lead project teams to implement and sustain a variety of cloud solutions for CRM and Contact Centers. Projects may range from complex initiatives tied to a specific business unit or enterprise-wide projects. Ideally, we are looking for analytical, organized multitaskers with strong business acumen and knowledge of consulting practices. Role and Responsibilities Develop and manage comprehensive project plans outlining tasks, timelines, dependencies, and key deliverables. Engage with cross-functional stakeholders within the IT/SaaS sector to ensure alignment and seamless execution. Manage Scope of Work (SOW) effectively, ensuring deliverables are completed on time, within budget, and aligned with client expectations. Lead Agile/Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives. Implement a hybrid approach by leveraging Agile, Scrum, Kanban, and Waterfall methodologies, as needed. Maintain project tracking in Jira ensuring all stories have descriptions, acceptance criteria, and estimates. Asana or ClickUp experience a plus. Oversee resource allocation, timesheet approvals, and workload balancing in Polaris. Monitor project risks, maintain a risk log, and proactively mitigate potential issues before they escalate. Establish clear stakeholder communication, including project updates, status reports, and expectation management. Collaborate closely with development, design, and implementation teams to understand project details (both functional and technical). You don’t need to code but must understand the project and its deliverables. Ensure adherence to SDLC and DevOps best practices, with an ability to navigate technical project delivery. Foster a consultative approach, understanding client needs, articulating solutions, and guiding teams toward successful outcomes. Handle multiple projects simultaneously, maintaining efficiency, organization, and prioritization of tasks. Adapt project management methodologies based on project requirements and business objectives.

• Manage print projects from kickoff through final file delivery for English and Spanish products • Utilize project management software to track and report on all project statuses • Transmit project files (including PDFs and InDesign files) to all user groups • Collaborate with managers and stakeholders, including contractors, to ensure projects are completed on time and to specifications • Schedule, organize, and lead weekly Print Production status meetings to align stakeholders, track progress, and surface risks early • Facilitate regularly-scheduled status calls with multiple external vendors and internal stakeholders • Support query management and query resolution for production issues • Assist in organizing work based on team member expertise, experience, and workload • Partner with the Contract Management team to hire and onboard independent contractors (ICs) as needed to support production timelines • Support file management initiatives and file management best practices especially focused on using AI and introducing automation • Provide project updates on a consistent basis to various stakeholders regarding strategy, adjustments, and progress • Continuously monitor progress and make adjustments as needed • Troubleshoot and problem solve when situations do not align with usual processes • Other assigned tasks as needed to meet project deadlines and deliverables