SPAR Solutions

• Drive the success of complex Salesforce and Vonage Contact Center implementations. • Act as the key liaison between business stakeholders, Salesforce/Vonage solution teams, and delivery partners. • Own engagement success for Vonage SCV and Salesforce Intelligent Workspace projects. • Serve as the primary client contact for contact center transformation initiatives. • Build trusted relationships with stakeholders across operations, IT, and executive teams. • Facilitate roadmap, MVP, and release planning focused on customer experience improvement. • Anticipate and manage project risks, scope changes, and dependencies across integrations. • Partner with Salesforce and Vonage Solution Architects to design scalable contact center architectures. • Oversee implementation of Vonage Contact Center, Service Cloud Voice, Omni-Channel, and Digital Engagement features. • Guide decision-making on integration with Intelligent Workspace. • Ensure technical documentation, testing, and training are delivered to high standards. • Drive solution adoption and measurable performance outcomes post go-live. • Collaborate with Product Owners, Business Analysts, Architects, and Developers across multiple agile teams. • Mentor delivery team members in SCV and Intelligent Workspace best practices. • Promote internal knowledge sharing and standardization across contact center engagements.

• Developing End-to-end solutions using full-stack technologies. • Building reusable components and front-end libraries for future use. • Translating designs and wireframes into high-quality code. • Guide team members.

• Design and implement Salesforce solutions that solve client business challenges • Translate business requirements into user stories and scalable Salesforce solution designs • Configure Salesforce objects, fields, flows, and reports • Participate in Agile ceremonies to align delivery and priorities • Facilitate workshops and present solution demos to clients • Collaborate with delivery leads and project managers

At SPAR, we're on a mission to help clients scale and grow by continually innovating and delivering great Customer and Employee experiences. We are seeking a dynamic, collaborative Project Manager with consulting experience to advise, plan, and lead project teams to implement and sustain a variety of cloud solutions for CRM and Contact Centers. Projects may range from complex initiatives tied to a specific business unit or enterprise-wide projects. Ideally, we are looking for analytical, organized multitaskers with strong business acumen and knowledge of consulting practices. Role and Responsibilities Develop and manage comprehensive project plans outlining tasks, timelines, dependencies, and key deliverables. Engage with cross-functional stakeholders within the IT/SaaS sector to ensure alignment and seamless execution. Manage Scope of Work (SOW) effectively, ensuring deliverables are completed on time, within budget, and aligned with client expectations. Lead Agile/Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives. Implement a hybrid approach by leveraging Agile, Scrum, Kanban, and Waterfall methodologies, as needed. Maintain project tracking in Jira ensuring all stories have descriptions, acceptance criteria, and estimates. Asana or ClickUp experience a plus. Oversee resource allocation, timesheet approvals, and workload balancing in Polaris. Monitor project risks, maintain a risk log, and proactively mitigate potential issues before they escalate. Establish clear stakeholder communication, including project updates, status reports, and expectation management. Collaborate closely with development, design, and implementation teams to understand project details (both functional and technical). You don’t need to code but must understand the project and its deliverables. Ensure adherence to SDLC and DevOps best practices, with an ability to navigate technical project delivery. Foster a consultative approach, understanding client needs, articulating solutions, and guiding teams toward successful outcomes. Handle multiple projects simultaneously, maintaining efficiency, organization, and prioritization of tasks. Adapt project management methodologies based on project requirements and business objectives.