At SPAR, we're on a mission to help clients scale and grow by continually innovating and delivering great Customer and Employee experiences. We are seeking a dynamic, collaborative Project Manager with consulting experience to advise, plan, and lead project teams to implement and sustain a variety of cloud solutions for CRM and Contact Centers. Projects may range from complex initiatives tied to a specific business unit or enterprise-wide projects. Ideally, we are looking for analytical, organized multitaskers with strong business acumen and knowledge of consulting practices. Role and Responsibilities Develop and manage comprehensive project plans outlining tasks, timelines, dependencies, and key deliverables. Engage with cross-functional stakeholders within the IT/SaaS sector to ensure alignment and seamless execution. Manage Scope of Work (SOW) effectively, ensuring deliverables are completed on time, within budget, and aligned with client expectations. Lead Agile/Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives. Implement a hybrid approach by leveraging Agile, Scrum, Kanban, and Waterfall methodologies, as needed. Maintain project tracking in Jira ensuring all stories have descriptions, acceptance criteria, and estimates. Asana or ClickUp experience a plus. Oversee resource allocation, timesheet approvals, and workload balancing in Polaris. Monitor project risks, maintain a risk log, and proactively mitigate potential issues before they escalate. Establish clear stakeholder communication, including project updates, status reports, and expectation management. Collaborate closely with development, design, and implementation teams to understand project details (both functional and technical). You don’t need to code but must understand the project and its deliverables. Ensure adherence to SDLC and DevOps best practices, with an ability to navigate technical project delivery. Foster a consultative approach, understanding client needs, articulating solutions, and guiding teams toward successful outcomes. Handle multiple projects simultaneously, maintaining efficiency, organization, and prioritization of tasks. Adapt project management methodologies based on project requirements and business objectives.

• Manage print projects from kickoff through final file delivery for English and Spanish products • Utilize project management software to track and report on all project statuses • Transmit project files (including PDFs and InDesign files) to all user groups • Collaborate with managers and stakeholders, including contractors, to ensure projects are completed on time and to specifications • Schedule, organize, and lead weekly Print Production status meetings to align stakeholders, track progress, and surface risks early • Facilitate regularly-scheduled status calls with multiple external vendors and internal stakeholders • Support query management and query resolution for production issues • Assist in organizing work based on team member expertise, experience, and workload • Partner with the Contract Management team to hire and onboard independent contractors (ICs) as needed to support production timelines • Support file management initiatives and file management best practices especially focused on using AI and introducing automation • Provide project updates on a consistent basis to various stakeholders regarding strategy, adjustments, and progress • Continuously monitor progress and make adjustments as needed • Troubleshoot and problem solve when situations do not align with usual processes • Other assigned tasks as needed to meet project deadlines and deliverables

• Review client requirements, align project scope accordingly. • Develop, monitor and report KPI’s for implementation projects. • Plan and lead all aspects of an implementation project, ensuring we deliver the expected value to our clients. • Ensure alignment on project management processes and procedures. • Oversee and support multiple implementation projects. • Provide hands-on leadership to implementation consultants. • Ensure implementations are completed on-time and within budget. • Act as a liaison between the PMO team and Client Services, Client Support, Client Experience, executive leadership, and clients.

• Definição e Comunicação da Visão do Produto: Estabelecer uma visão clara do produto e comunicar essa visão para a equipe de desenvolvimento e demais stakeholders • Gestão de Backlog e Roadmap com Priorização de Funcionalidades: Manter e priorizar o backlog do produto • Planejamento e Execução de Projetos: Elaborar cronogramas, alocar recursos e desenvolver planos detalhados • Gerenciamento de Stakeholders e Alinhamento com Clientes: Manter uma comunicação clara e contínua com clientes • Liderança de Equipe: Coordenar equipes multifuncionais • Acompanhamento de Progresso e Qualidade: Monitorar o progresso do projeto e o desenvolvimento do produto • Definição de Critérios de Aceitação: Estabelecer critérios de aceitação para funcionalidades do produto • Gerenciamento de Riscos e Contingências: Identificar, mitigar e gerenciar riscos • Análise e Melhorias Baseadas em Dados: Analisar métricas de desempenho e feedback de usuários para orientar decisões • Documentação e Relatórios: Preparar relatórios de status, KPIs e marcos atingidos