Title: Hotel Efficiency, Resource & Operations Coordinator Location: Scottsdale United States time type Full time job requisition id R21487 JOB SUMMARY: The Hotel Efficiency, Resource & Operations (HERO) Coordinator supports the engagement, activation, and execution of brand programs and initiatives designed to improve guest satisfaction, franchisee engagement, and operational efficiency across midscale and upper‑midscale hotel portfolios. Reporting to the Lead HERO Coordinator, this role partners closely with Area Directors, Brand Operations teams, and Choice Centers of Excellence (CoEs) to implement hotel action plans and ensure effective utilization of Choice’s programs, tools, and resources. The HERO Coordinator plays a critical role in supporting franchised hotel owners and operators by driving participation in brand initiatives, connecting hotels to the appropriate CoE resources, and ensuring timely resolution of franchise support issues. Through consistent communication, documentation, and collaboration, this role contributes to improved hotel performance, franchisee satisfaction, and brand consistency. KEY RESPONSIBILITIES: Franchisee Support - Establish and maintain collaborative, professional relationships with franchise hotel owners and operators. - Provide timely feedback from owner‑operator engagements to Area Directors in advance of hotel visits. - Partner with Area Directors to support the development, execution, and monitoring of hotel action plans stemming from service, profitability, or total business reviews. - Maintain working knowledge of Brand Standards and influence effective adoption and implementation. - Support Area Directors with planning strategies and communication protocols during crisis or disaster situations. - Assist in communicating franchisee value propositions and ensure enabling tools are in place to drive profitability, return on capital (ROC), and guest experience outcomes. - Monitor owner and guest satisfaction trends and brand program execution. - Listen to, investigate, document, and escalate hotel issues while identifying opportunities for systemwide franchise support enhancements. Operationalization & Execution of Brand Programs - Support the rollout and ongoing execution of new Brand Standards, initiatives, and programs. - Collaborate with brand and business implementation teams to ensure consistency and accuracy across program documentation and digital resources. - Participate in Voice of Franchisee communication processes by reviewing and providing feedback on hotel‑facing communications. - Share trending hotel feedback, challenges, and insights with Brand Operations leadership and Franchise Performance partners. - Participate in cross‑functional initiatives, representing the voice of the hotel and franchisee experience. Application & Technology Support - Support midscale and upper‑midscale hotels in the effective use of brand applications, platforms, and operational tools. - Partner with Area Directors to ensure new hotels are accurately represented and onboarded within enterprise systems and applications. QUALIFICATIONS Experience - Minimum of 3 years of hotel leadership or operational experience, with Choice‑branded hotel experience preferred, or an equivalent combination of education and work experience. Education - Associate degree or bachelor’s degree preferred, or an equivalent combination of education and work experience. Skills & Competencies - Strong verbal and written communication skills. - Proven ability to build relationships and influence franchise owners and general managers with tact and professionalism. - Ability to manage multiple priorities and collaborate effectively across cross‑functional teams. - Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint). - Demonstrated ability to model Choice values, including being bold, acting quickly, listening actively, remaining curious, and operating with integrity. - Ability to travel up to 5% of the time. WORK LOCATION: This position is based at Choice Hotels’ Scottsdale, Arizona office. The selected candidate must be able to commit to this location requirement and adhere to the company’s hybrid work schedule, which consists of four days onsite and one day remote per week. NOTE: This position is not eligible for relocation assistance or sponsorship. Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few: - Competitive compensation and benefits, including medical, dental, and vision coverage - Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance - Financial benefits for retirement and health savings - Employee recognition programs - Discounts at Choice hotels worldwide About Choice Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too. At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business. Our corporate office locations: North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail. Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail. Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown. Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role. Choice’s Cultural Values Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity Choice’s Leadership Principles Act with Intention | Lead with Authenticity | Grow & Deliver

Title: Director, Peace Lexington Operations Location: Lexington, Kentucky time type Full time job requisition id JR 2026-108906 Primary Location: Work from Home - KY Address: P.O. Box 909 Louisville, KY 40201-0909 Shift: Salary Shift (United States of America) Job Description Summary: UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day. Job Description: Position Summary and Purpose The Director, Peace Lexington Operations is responsible for developing and executing market-facing strategies that drive referral growth, strengthen relationships with key partners, and elevate the organization’s presence in the behavioral health (psychiatric) care space. This leader oversees business development initiatives specific to the Lexington market and supervises outreach functions to ensure coordinated, high-impact volume generation across the region. This role will also focus on market intelligence, network development, and the creation of scalable strategies that enhance access and drive consistent inflow to behavioral health services. Essential Functions: 1. Develop a comprehensive business development strategy to grow referral volume across inpatient, outpatient, and specialty behavioral health services. 2. Conduct market analysis to identify unmet behavioral health needs, competitive positioning, and new partnership opportunities. 3. Create and implement growth plans focused on referral expansion, service awareness, and strategic market penetration. 4. Recommend and execute initiatives that enhance service line visibility and strengthen broader behavioral health integration efforts. 5. Build and maintain strong, productive relationships with referring providers, hospitals, community agencies, schools, crisis organizations, and other key stakeholders. 6. Serve as the executive ambassador for behavioral health services in the market, representing the program’s strengths and differentiators. 7. Partner with physicians, clinical leaders, and operational executives to ensure alignment of business development efforts with service capabilities and organizational priorities. 8. Lead, mentor, and develop a team of outreach specialists, liaisons, or marketers who support volume growth activities. 9. Set clear performance goals, establish metrics, and implement best practices to drive consistency and accountability. 10. Foster a culture of proactive engagement, continuous improvement, and strong customer service orientation within the business development function. 11. Track, analyze, and report on referral patterns, volume trends, and market activity to inform strategic decision-making. 12. Monitor ROI of business development initiatives and optimize deployment of resources to achieve greatest impact with moderate cost footprint. 13. Provide regular updates to leadership on progress toward growth targets, risk areas, and strategic opportunities. 14. Performs other duties as assigned. Other Functions: • Work closely with marketing, clinical operations, finance, and strategic planning to ensure coordinated efforts that support growth goals. • Support the development of new programs, service lines, or partnerships based on market demand and organizational capacity. • Collaborate with internal teams to improve access, enhance referral workflows, and eliminate barriers to utilization. Additional Job Description: Job Requirements (Education, Experience, Licensure and Certification) Education: Master’s Degree in business, healthcare administration, marketing, social work or related field required. Experience: 7+ years of business development, strategic partnerships, or healthcare growth leadership experience required; behavioral health or hospital experience strongly preferred. Job Competency: Knowledge, Skills, and Abilities critical to this role: • Deep understanding of behavioral health (psychiatric) services, including inpatient, outpatient, crisis, partial hospitalization, and community-based programs. • Knowledge of national and regional trends in behavioral health access, referral pathways, regulatory standards, and competitive dynamics. • Understanding of referral networks including hospitals, EDs, primary care, psychiatry, pediatric practices, schools, payers, and community agencies. • Familiarity with healthcare operations such as intake, scheduling, access management, utilization management, and case management workflows. • Working knowledge of compliance requirements related to outreach and business development (e.g., anti-kickback statutes, Stark Law, privacy laws). • Understanding of financial metrics such as cost per acquisition, ROI, payer mix analysis, volume forecasting, and margin implications. • Ability to design and execute strategic growth plans to drive referral volume across behavioral health service lines. • Skilled in assessment of unmet market needs, stakeholder mapping, competitive analysis, and development of high-potential partnerships. • Adept at identifying and prioritizing growth levers within cost constraints. • Strong relationship development skills with both clinical and non-clinical stakeholders internally and externally. • Skilled at building trust with referring providers, community organizations, and healthcare partners. • Strong negotiation, persuasion, and consultative communication skills. • Skilled in creating an accountable, high-performance culture with clear metrics and consistent follow-through. • Ability to translate insights into tactics that improve referral capture and access performance. • Ability to work closely with behavioral health operations, intake/access teams, marketing, strategic planning, and finance. • Strong written and verbal communication skills with the ability to present insights, strategies, and results to senior leadership. • Competency with Microsoft Office. UofL Health Core Expectation: At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by: • Honoring and caring for the dignity of all persons • Ensuring the highest quality of care for those we serve • Working together as a team to achieve our goals • Improving continuously by listening, and asking for and responding to feedback • Seeking new and better ways to meet the needs of those we serve • Using our resources wisely • Understanding how each of our roles contributes to the success of UofL Health

Title: Supervisor, Credentialing and Regulatory Operations Location: Boston Bethlehem New York Holmdel United States Job Description: The Supervisor, Credentialing & Regulatory Operations role is accountable for leading operational execution and regulatory compliance across dental provider credentialing, recredentialing, and state‑specific provider verification activities. This leader oversees multiple teams responsible for ensuring accurate, timely, and compliant provider onboarding and directory maintenance, with a strong focus on customer experience, operational excellence, and scalable execution. You will lead and develop teams of credentialing and verification professionals while partnering with compliance, operations, and technology stakeholders to ensure Guardian meets state‑specific regulatory requirements and service‑level expectations. Through disciplined workload oversight, process coordination, and thoughtful deployment of digital and automation capabilities, you will help drive sustainable, high‑quality outcomes that support Guardian's dental growth strategy, including Medicare Advantage networks. You Will: - Lead and develop multiple operational teams responsible for dental provider credentialing, recredentialing, and state‑specific provider directory verification activities. - Ensure team compliance with all applicable state, regulatory, and accreditation requirements, including Medicare Advantage‑specific standards. - Maintain oversight of team workloads and case progression to ensure provider applications and verifications move through the process within reasonable turnaround times and established service‑level agreements. - Drive consistent execution of credentialing and recredentialing cycles, ensuring quality, accuracy, and regulatory adherence across all files. - Oversee provider verification activities, including outreach to dental offices to confirm demographic, practice, and directory information in support of state‑specific requirements. - Coordinate regulatory‑driven outreach across credentialing, recredentialing, and provider verification processes to reduce provider burden, eliminate duplication, and leverage shared information (e.g., provider location changes). - Partner with technology and operations leaders to identify opportunities for automation and digital enablement, including ongoing evaluation of agentic AI and other tools to improve efficiency, quality, and scalability. - Serve as a key operational leader supporting continuous improvement, process optimization, and change management initiatives. - Lead with a customer mindset, ensuring professional, coordinated, and consistent provider communications across teams. You Have: - Credentialing experience, with a strong understanding of regulatory and operational requirements specific to provider networks. Experience with Medicare Advantage credentialing requirements is preferred. - Proven people leadership experience managing operational teams in regulated healthcare, insurance, or provider network environments. - Deep knowledge and subject matter expertise of dental provider credentialing - A strong process and system orientation, with the ability to balance compliance, quality, productivity, and customer experience. - Demonstrated ability to oversee complex, multi‑team workflows while driving accountability and performance outcomes. - Experience partnering with technology and transformation teams to identify and implement automation or digital solutions. - Strong critical thinking and judgment, with the ability to assess risk, identify dependencies, and make informed decisions. - Clear, confident communication skills and the ability to influence across operational, compliance, and leadership stakeholders. - A continuous‑improvement mindset and a track record of leading teams through change. Location and Work Arrangement: - The work arrangement for this position will be hybrid (three days per week in a local Guardian Office; two days per week working from home). - Preferred locations include Bethlehem, PA; Boston, MA; Holmdel, NJ, and New York, NY. - Occasional travel required Salary Range: $70,340.00 - $115,565.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits. Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. Visa Sponsorship Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

• Lead the end-to-end execution of web launches, encompassing A/B testing frameworks and Business-as-Usual (BAU) architectural updates. • Orchestrate bug tracking and resolution via our client's internal proprietary tool for analysing bugs, managing the technical interface with development teams to ensure asset integrity and quality assurance during staging. • Govern the web review process and decision-making architecture, ensuring strict adherence to global protocols for all new digital deployments. • Manage global localisation workstreams, collaborating with regional PMMs to optimise cultural relevance and linguistic precision across diverse markets. • Leverage Google Analytics and advanced dashboarding tools to monitor platform health, analyse user engagement (CTA performance, scroll depth), and quantify revenue impact. • Analyse A/B testing outcomes to evaluate statistical significance and optimise conversion metrics against regional benchmarks. • Synthesise regional performance data for executive reporting, contributing to internal strategic forums and stakeholder presentations. • Coordinate the lifecycle management of Toll-Free Numbers (TFNs) across integrated media channels, including acquisition and deprecation. • Execute monthly TFN audits and lead-quality reconciliation against CRM data to ensure operational compliance and inventory accuracy. • Serve as the strategic link between regional stakeholders and Global Telemanagement to resolve connectivity and lead attribution challenges. • Publish case studies and editorial content to web platforms via the central content management system.