Choice Hotels International

• Lead Revenue Strategy Calls with hotel teams • Generate and distribute relevant Revenue Management reports • Align with Choice Commercial Teams and partner with hotels to create and implement strategies that drive results • Proactively communicate with properties regarding performance of Revenue Management Strategies • Provide portfolio performance updates to Senior Management

Role Description The Area Director, Franchise Performance for Core Brands is responsible for driving performance across a diverse portfolio of midscale and upper‑midscale franchised hotels. This role serves as a strategic advisor to hotel owners and above-property leaders, activating performance‑driven strategies that improve profitability, revenue, guest experience, operational execution, and program adoption. - Conduct on‑site and virtual consultations to drive hotel‑level execution across financial performance, guest experience, operations, owner engagement, and brand standards. - Serve as a trusted advisor to hotel owners, operators, and management companies, ensuring adoption of the midscale operating model and driving brand-aligned performance outcomes. - Leverage performance dashboards, competitive intelligence, and analytical tools (e.g., CoSTAR, Medallia, Salesforce, Tableau) to identify opportunities and influence decision‑making. - Recommend and activate strategies that improve revenue, guest satisfaction, profitability, and cost efficiency at the property and portfolio levels. - Ensure execution of recommendations through coaching, follow‑up consultations, and consistent communication with property stakeholders. - Drive continuous improvement in revenue, profitability, and guest experience metrics. - Collaborate with Revenue Management, Commercial Strategy, and other internal teams to align and deploy targeted strategies. - Enhance hotel engagement with brand programs, revenue initiatives, and operational tools. - Monitor competitive landscape and market trends to inform proactive performance strategies. - Identify operational challenges and connect hotels with specialized resources including ChoiceU, Centers of Excellence, Owner Relations, and Brand Operations. - Facilitate adoption of best practices through internal resources and proprietary programs. - Provide insights and trends to internal partners, contributing to portfolio‑wide strategic planning. - Cultivate strong relationships with franchisees and serve as their primary Choice Hotels contact for performance‑related engagement. - Maintain accurate documentation of consultations, action plans, and follow‑up items within Choice’s CRM. - Provide regular performance feedback and market insights to the Regional Vice President. - Generate consultation summaries and follow‑up correspondence to owners, GMs, and management companies. - Maintain timely and accurate business expense documentation. - Support franchise sales growth when needed and participate in franchise association activities. - Share competitive intelligence, emerging trends, and best practices with peers and corporate teams. Qualifications - Bachelor’s degree in Hotel Management, Business Administration, Marketing, or related field or equivalent combination of education and work experience. - Minimum 15 years of progressive hotel operations experience with preference in midscale or upper‑midscale segments. - Minimum 10 years of hotel leadership experience, preferably with multi‑unit or franchise performance responsibility. - Demonstrated ability to drive performance outcomes through data‑driven decision‑making, analytics, and operational expertise. - Strong analytical, forecasting, and budget management skills. - High autonomy with the ability to manage complex issues, synthesize data, and influence stakeholders. - Excellent relationship management, communication, and consultative skills. - Ability to navigate ambiguity and adapt strategies based on changing market conditions. - Proficiency in Microsoft Office and performance measurement tools (e.g., CoSTAR, Medallia, Tableau, Salesforce). - Strong project coordination, time management, and prioritization skills. Requirements - Approximately 70% travel required within assigned region. - Participation in conferences, special projects, and other organizational initiatives as needed. Benefits - Competitive compensation and benefits, including medical, dental, and vision coverage. - Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance. - Financial benefits for retirement and health savings. - Employee recognition programs. - Discounts at Choice hotels worldwide.

• Drive Portfolio Performance: Improve portfolio-wide revenue growth, market share, and profitability through proactive consulting and performance optimization. • Cultivate strong, trusted relationships with franchisees and PMCs, balancing strategic guidance with immediate operational support. • Partner with Sales, Revenue Management, and Call Center teams to optimize lead generation, RFP participation, and call-forwarding effectiveness. • Monitor GOP performance and drive best-practice implementation, including HotStats utilization. • Ensure execution of all brand programs and continuous improvement of Quality Assurance and Guest Satisfaction scores. • New Hotel Openings & Ramp-Up Performance: Partner with Opening Services to support franchisees through construction, pre-opening planning, and on-schedule hotel launches. • Develop and execute pre-opening sales and marketing strategies focused on local account acquisition. • Guide ownership on market segmentation strategies to maintain OTA contribution below targeted thresholds and achieve extended stay room-night mix goals. • Conduct regular performance check-ins and promote best-practice sharing across the portfolio. • Identify development opportunities and collaborate with Franchise Development as appropriate. • Guest Experience & Brand Standards Excellence: Analyze guest feedback and Quality Assurance results to identify improvement opportunities and drive corrective action. • Proactively address guest relations trends to minimize escalations. • Encourage compliance with training, certification, and brand learning programs, including ChoiceU. • Partner with owners to address hotel condition needs and promote timely renovations and self-PIP initiatives. • Technology Integration & Organizational Influence: Lead extended stay technology integration efforts, ensuring effective adoption of ChoiceEdge, ChoiceAdvantage, and related platforms. • Partner with Technology teams to define system requirements, reporting needs, and testing for extended stay brands. • Support training and engagement initiatives for hotels, owners, PMCs, and internal stakeholders. • Identify and scale best practices across Choice and extended stay portfolios, contributing to cross-organizational collaboration.

Title: Product Improvement Manager Location: Field/Remote Full time Job requisition id R21762 Job Description: JOB SUMMARY: The Product Improvement Manager is responsible for evaluating hotels and developing Product Improvement Plans (PIPs) for Conversion, Reposition, Relicensing, and Renewal candidate hotels. This role partners closely with Franchise Development, Franchise Services, and Owner & Portfolio Strategy teams to support corporate net growth goals while ensuring brand standards, product quality, and consistency are maintained. The role provides expert recommendations to internal committees regarding hotel building suitability for brand approval decisions. ORGANIZATIONAL IMPACT: - Operates as an individual contributor with no direct reports. - Exercises independent judgment within established brand standards and guidelines. - Influences brand quality, owner experience, and long‑term asset performance through renovation planning and negotiation. KEY RESPONSIBILITIES: - Organize and schedule desktop and field‑based Product Improvement Plans (PIPs), clearly communicating timing, requirements, and expectations to all stakeholders. - Evaluate hotel surroundings, building age, and physical condition to develop comprehensive renovation plans aligned with brand standards and guest experience expectations. - Accurately assess and predict renovation scope of work required to achieve brand compliance and desired guest satisfaction outcomes. - Maintain current knowledge of brand direction, standards, and physical plant requirements. - Negotiate PIPs with licensees and internal stakeholders, balancing brand integrity with individual circumstances and approved concessions. - Educate and support internal and external stakeholders on renovation requirements, timelines, and the value of compliance. - Build and maintain strong working relationships with Franchise Development, Franchise Services, Owner & Portfolio Strategy teams, and licensees. - Manage travel, budgets, and expense reporting in alignment with company policies and fiscal responsibility standards. - Support administrative and cross‑functional initiatives as needed by the Product Improvement team. QUALIFICATIONS: - Bachelor’s degree or an equivalent combination of education and relevant work experience. - Approximately 5+ years of experience in hotel operations, product improvement, renovations, or a related field. - Strong negotiation, influencing, and stakeholder management skills. - Working knowledge of architectural, design, and construction fundamentals as applied to hospitality environments. - High attention to detail with the ability to manage multiple priorities independently in a fast‑paced environment. - Strong verbal and written communication skills. - Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint). - Demonstrated ability to uphold Choice Hotels’ cultural values, including collaboration, integrity, inclusion, innovation, and customer focus. TRAVEL & OTHER REQUIREMENTS: - Ability to travel up to 25% as required COMPENSATION & SALARY RANGE: Salary Range: $114,907 - $135,000 This role is also eligible for an annual bonus under Choice’s Management Incentive Plan (MIP). Pay ranges listed are what Choice Hotels reasonably expects to pay. Actual pay may be higher or lower and ranges may be adjusted in the future. Pay positioning within the range is influenced by factors including—but not limited to—education, experience, skills, certifications, performance, geographic location, business needs, seniority, and travel requirements. Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few: - Competitive compensation and benefits, including medical, dental, and vision coverage - Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance - Financial benefits for retirement and health savings - Employee recognition programs - Discounts at Choice hotels worldwide About Choice Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too. At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business. Our corporate office locations: North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail. Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail. Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown. Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role. Choice’s Cultural Values Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity Choice’s Leadership Principles Act with Intention | Lead with Authenticity | Grow & Deliver

• Deliver new hotel openings with project management, training, operational development, milestone tracking, and single-point-of-contact service. • Perform onsite/virtual consultation throughout the various stages of the opening process. • Oversee the hotel onboarding progress to ensure compliance with brand standards, design requirements, Rules & Regulations, and enforce the Property Improvement Plan (PIP) as needed. • Guide owners using a range of onboarding tools, including the openings portal and Choice Connect, which offers helpful resources throughout the onboarding process. • Manage the hotel data migration into Choice’s PROP-EL tool for accurate distribution on Choice channels and third-party sites. • Enforce and monitor our franchisees to use Choice approved vendors and services during the purchasing stages prior to opening. • Oversee and track hotel consultations and openings to ensure brand design and PIP/new construction compliance, monitor PIP completion for timely conversion property openings, and serve as liaison between owners and CHI Architecture and Design on new construction or conversion requirements. • Aide owners on opening obstacles, sourcing issues, and provide expedited solutions to avoid delays in opening. • Implement pre-opening training programs by Choice so that both owners and hotel managers are familiar with Choice’s operational procedures. • Communicate to compliance committee if an opening needs an extension or a project is not moving forward.

Role Description The Global Sales Commissions Relationship Project Manager will manage commissions, primarily for the Global Sales organization. Responsibilities include: - Establishing a roadmap to ensure operational processes are established in conjunction with third-party billing and distribution partners. - Managing transient commission reporting. - Ensuring accurate data transmission and enrollment for all properties. - Supporting commission collection efficiency, reducing aging and risk, and shaping future group commission billing and collections strategies. - Establishing and monitoring KPIs and deliverability of commissions collections to meet established goals. - Establishing a robust educational program for franchisees and hotel operators. Qualifications - Experience in managing commissions and billing processes. - Strong analytical skills for reporting and data management. - Excellent communication and relationship management skills. - Ability to collaborate across multiple departments. - Familiarity with Salesforce or similar case management systems. Requirements - Serve as the primary point of contact for meeting/event/group planners, Global Sales, and other related partners regarding unpaid commissions, data discrepancies, and property suspension issues. - Coordinate with Distribution leaders who maintain broader strategic partner relationships. - Ensure timely escalation, follow-up, and resolution of payment-related issues. - Continuously seek further opportunities for enhanced program elements to avoid commissions concerns and late payments, ideally utilizing AI technology and other technologies. - Collaborate with Global Sales to create and implement processes for group commissions billing and collection. - Establish and manage commission reporting, including summaries of rejections, transmission accuracy, aging, and revenue risk. - Create and maintain dashboards on data transmission accuracy, overdue invoices, unregistered properties, and resolution metrics. - Share insights and trends with internal stakeholders – highlighting areas of risk for continuous process improvement and revenue loss reduction. - Deliver reports to be shared with senior management along with recommendations for further optimization. - Coordinate case prioritization and SLA adherence with the Commissions Collections Supervisor. - Identify recurring errors and drive root-cause analyses to prevent rework. - Support transient case workflow integration in Salesforce. - Work with Billing, Finance, Global Sales, and Operations to enhance transparency and resolve issues efficiently. - Report performance trends and operational risks to leadership. - Develop educational plans for hotel operators and franchisees, as well as internal groups to highlight the importance of commission payments, ease of use processes, and other program-related benefits. - Draft and deliver communication plans in conjunction with internal communication teams and prepare annual convention communications and training materials. Benefits - Competitive compensation and benefits, including medical, dental, and vision coverage. - Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance. - Financial benefits for retirement and health savings. - Employee recognition programs. - Discounts at Choice hotels worldwide. Work Location This position is available as a remote or in-office opportunity. Salary Range The salary range for this position is $80,000 to $102,000 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP).

Role Description The Director is responsible for the complete oversight and accountability of all deliverables associated with the growth of the RFP Response program, as well as Rate Enablement and Visibility, specifically targeting corporate transient accounts. This role is dedicated to enhancing current processes and driving performance improvements, with an emphasis on adopting and sharing best practices that contribute to the successful acceptance of RFPs. A key aspect of this position is supporting Choice Hotels’ revenue growth objectives by actively collaborating with Global Sales, Pricing and Rate Strategy, and Revenue Management teams. The Director’s primary focus is on increasing the adoption of the RFP Response program as well as acceptance rate of RFPs, thereby supporting the company’s overall revenue generation efforts. Responsibilities - Define the strategy, operational direction, and the annual roadmap for central RFP Response and rate load submissions. - Oversee and grow the RFP Response program and all associated backend processes to ensure seamless execution and alignment with organizational goals. - Effective resource management and seasonal planning to ensure the team is adequately staffed and prepared to drive positive response, bid, and acceptance rates throughout the year. - As a strategic partner to the Global Sales team, play a key role in increasing the company’s presence within corporate travel programs through active participation in RFPs. - Establish key performance indicators (KPIs) and success metrics, closely monitoring corporate RFP performance. - Develop and build dashboards to be shared with internal teams including leadership and proactively identify gaps and areas for optimization. - Lead and coach a team of associates, including managers, with a focus on executing coordinated RFP and Rate Enablement activities. - Resource planning and vendor management for offshore resources, ensuring optimal allocation and utilization to support business needs. - Identify, drive, and implement continuous improvement initiatives to enhance processes and deliver greater efficiency. - Develop communication and training strategies and initiatives essential for driving successful outcomes with multiple internal and external stakeholders involved in the RFP and Rate Enablement programs. Qualifications - A minimum of eight years of successful experience in process administration and/or operations management is strongly preferred. - Prior experience in the hotel industry, travel management companies (TMC), or similar sectors is highly desirable. - Working knowledge of RFP platforms and technologies such as Cvent/Lanyon, ReadyBid, Salesforce, etc. is necessary. - Proficiency in MS Office applications—including Outlook, Word, PowerPoint, and Excel—is required. - The role requires a broad understanding of various sales strategies, as well as a strong base of business acumen. - Excellent analytical, communication, and presentation skills are essential. - The ability to drive cross-functional collaboration is crucial. - A significant track record of leading teams and coaching direct reports is expected. - The ability to allocate organizational resources efficiently is essential. - Candidates must possess a BA/BS degree, which is required for this role. An advanced business degree is preferred. - PMP or similar is preferred. Requirements - The salary range for this position is $163,544 to $190,000 annually. - This role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP). Benefits - Competitive compensation and benefits, including medical, dental, and vision coverage. - Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance. - Financial benefits for retirement and health savings. - Employee recognition programs. - Discounts at Choice hotels worldwide.

Role Description Choice Hotels is seeking a Distribution Analyst to support the International Division by coordinating and managing global distribution initiatives. This role serves as a central point of visibility across programs, partners, and priorities, ensuring alignment and execution across multiple regions. The analyst will track performance across distribution channels, manage program participation, and provide insights to optimize results. This is a highly cross-functional, detail-oriented role that requires strong organization and communication skills. The position operates as an individual contributor working closely with global stakeholders. NOTE: This role is not eligible for visa sponsorship now or in the future. Responsibilities - Coordinate and manage distribution-related initiatives, ensuring timelines, dependencies, and deliverables are tracked and executed across teams and regions. - Monitor production and performance across key channels (e.g., OTA, GDS, direct partnerships), identifying trends and opportunities for optimization. - Oversee participation and performance of distribution programs, ensuring alignment across international markets and leveraging insights from U.S. performance. - Maintain awareness of GDS updates, enhancements, and connectivity changes, communicating impacts to stakeholders. - Track and manage incoming requests from internal teams, regions, and partners, ensuring proper documentation and prioritization. - Develop and maintain standardized processes, workflows, and documentation to support consistency and scalability. - Track and communicate the status of key distribution partnerships and negotiations to ensure visibility and alignment. - Act as a liaison between international teams and U.S.-based resources to facilitate communication and support. - Prepare and deliver regular reporting and summaries, translating multiple workstreams into clear, actionable insights. Qualifications - 2–5+ years of experience in distribution, revenue management, hospitality, or a related field. - Experience working with OTA, GDS, or third-party distribution channels preferred. - Proficiency in Microsoft Excel, PowerPoint, and Outlook. - Experience with data tracking, reporting, and performance analysis tools. - Strong organizational and program management skills with the ability to manage multiple priorities. - International or global work experience preferred. - Proficiency in a second language preferred (Spanish or French strongly preferred). - Analytical mindset with the ability to interpret data and generate insights. - Excellent communication skills across diverse stakeholder groups. - High attention to detail and accuracy in tracking and reporting. - Ability to work effectively in ambiguous environments and act as a cross-functional connector. - Bachelor’s degree in Business, Hospitality, Finance, or a related field preferred, or equal number of years in experience. Requirements - The salary range for this position is $86,886 - $102,219. Benefits - Competitive compensation and benefits, including medical, dental, and vision coverage. - Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance. - Financial benefits for retirement and health savings. - Employee recognition programs. - Discounts at Choice hotels worldwide.

Role Description The Corporate Sales Director, Upscale is responsible for driving revenue growth and increasing Revenue Generation Index (RGI) across Choice Hotels’ upscale portfolio, including the Cambria® and Radisson® brands. This role serves as a sales specialist and brand expert, managing a portfolio of approximately 30–50 assigned upscale hotels and partnering closely with Global Sales account owners to develop and execute customer‑specific penetration and growth strategies. The position carries an annual revenue responsibility of approximately $40–60 million, with an expected year‑over‑year topline growth target of 20% or greater. The role operates with a high degree of autonomy and strategic influence, requiring deep customer insight, advanced negotiation capabilities, and strong collaboration with internal stakeholders and hotel owners. Key Responsibilities - Identify, prioritize, and pursue corporate accounts with the highest likelihood to generate incremental revenue within the assigned upscale hotel portfolio. - Assess customer demand patterns and market dynamics to uncover share‑gain opportunities for Choice Hotels’ upscale brands. - Serve as a subject matter expert across Global Sales for the Cambria® and Radisson® brands, including brand value propositions, product offerings, and competitive positioning. - Partner with segment leadership to engage upscale hotel owners in strategic discussions, providing consultative guidance to drive revenue growth. - Participate in quarterly business reviews (QBRs), hotel performance reviews, and other owner‑facing forums to align on strategy and results. - Advocate on behalf of assigned hotels during corporate account negotiations, including RFP cycles, group business, and project‑based opportunities. - Lead and influence complex, multi‑stakeholder negotiations, effectively articulating mutual value and securing favorable outcomes beyond price alone. - Apply advanced negotiation strategies to balance customer needs, brand objectives, and hotel owner priorities. - Maintain a strong understanding of customer purchasing processes, decision criteria, and success measures. - Collaborate with Global Sales account owners to develop and deliver compelling customer presentations that clearly articulate the Choice Hotels value proposition. - Align customer solutions to Choice’s upscale portfolio capabilities to drive long‑term, sustainable revenue growth. - Serve as a senior point of escalation for customer needs, ensuring issues are routed to the appropriate internal teams. - Monitor resolution progress and maintain accountability to ensure outcomes meet customer and brand expectations. Qualifications - Bachelor’s degree required or an equivalent combination of education and relevant work experience. - Advanced business degree preferred. - Demonstrated success in B2B sales roles, preferably within large, complex organizations. - Prior hotel or hospitality sales experience at the individual contributor, leadership, or brand level strongly preferred. - Proven ability to manage significant revenue targets and influence outcomes across multiple stakeholders. - Advanced consultative selling, negotiation, and account planning skills. - Strong financial and commercial acumen with the ability to interpret performance data and market trends. - Ability to operate independently while collaborating effectively across matrixed sales and brand organizations. - Demonstrated alignment with Choice Hotels’ Values: Be Bold, Be Quick, Listen, Be Curious, and Show Integrity. - Ability to travel approximately 40–60% of the time to support customer, owner, and internal business needs. Requirements - The salary range for this position is $101,250 - $135,000 annually, plus commission via participation in Choice’s Global Sales Incentive Plan. Benefits - Competitive compensation and benefits, including medical, dental, and vision coverage. - Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance. - Financial benefits for retirement and health savings. - Employee recognition programs. - Discounts at Choice hotels worldwide.

Drive financial accuracy by conducting revenue audits and reviewing franchisee submissions. Collaborate with stakeholders to address discrepancies and ensure compliance with internal controls and reporting standards.