• Reviewing and editing project deliverables such as technical documents, proposals, policies, knowledge articles, and standard operating procedures (SOPs) • Assisting in the preparation of documents and supporting the development of contract deliverables, proposals, and reports • Review and edit deliverable content for Section 508 accessibility compliance • Writing and editing functional descriptions, user manuals, special reports, and any other customer deliverables • Conducting research and ensuring the use of proper technical terminology • Preparing and maintaining operations documentation, user guides, manuals, and technical publications • Preparing reports, responses, and briefings targeted to a wide range of audiences

• Support a large-scale content and documentation ecosystem by ensuring the accuracy, consistency, and usability of existing materials • Work closely with cross-functional stakeholders to review, update, and maintain business and technical documentation • Manage documentation lifecycle activities such as version control, content governance, and editorial quality enforcement • Incorporate stakeholder feedback, maintaining documentation standards, and ensuring materials remain aligned with evolving platform and process guidance • Strong attention to detail and ability to work independently while maintaining high-quality content across a structured, enterprise-level environment

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. Instructional Designer, GTM Enablement Position Overview The Instructional Designer, GTM Enablement is responsible for designing and delivering high-quality learning experiences that support onboarding, product enablement, and ongoing skill development across the GTM organization. This role partners closely with Enablement, Sales, Pre-Sales, and Product stakeholders to translate business priorities into engaging, practical learning solutions that drive seller effectiveness. This individual leverages modern instructional design practices, including the use of generative AI, to accelerate content development and enhance learner engagement. The focus is on execution excellence, scalability, and continuous improvement of learning assets that support performance in the field. Within UKG, you would be part of the GTM Enablement team which plays a critical role in bringing this mission to life. This is a team that sits at the intersection of strategy and execution, helping our customer-facing teams deliver value with clarity, confidence, and consistency. We are builders, collaborators, and innovators who are redefining how enablement drives performance at scale. Joining UKG, and specifically the Enablement team, means being part of a group that is shaping how the business grows, how our people succeed, and how we deliver on our promise to customers around the world. Key Responsibilities - Design and develop blended learning solutions across onboarding, product enablement, and skill development programs. - Translate sales strategies, product capabilities, and methodologies into clear, structured, and engaging learning experiences. - Partner with Program Managers and subject matter experts to define learning objectives and instructional approaches. - Apply instructional design frameworks and adult learning principles to create effective, learner-centered experiences. - Build interactive learning content across digital, virtual, and instructor-led formats using modern authoring tools. - Leverage generative AI tools to accelerate content development, including drafting materials and creating learning activities. - Update and convert existing training materials into modern, engaging learning experiences. - Incorporate feedback and learner data to refine and improve learning content. Basic Requirements: - 4 to 7 years of experience in instructional design, enablement, or learning experience design. - Strong foundation in instructional design methodologies and adult learning principles. - Experience designing blended learning solutions across digital and instructor-led formats. - Ability to translate complex concepts into clear, engaging, and learner-centric content. - Experience using modern authoring tools and learning technologies. - Familiarity with generative AI tools to support content development workflows. - Experience collaborating with cross-functional stakeholders and subject matter experts. - Strong organizational and project management skills. Preferred Requirements: - Experience in sales enablement or SaaS environments. - Exposure to global learning programs and distributed teams. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $90,900.00 - 145,000 annually, with the opportunity to significantly increase total earnings through a performance-based incentive compensation plan. The plan may provide for the payment of commissions and restricted stock unit awards as part of total compensation. The base pay offered may vary depending on skills, experience, job-related knowledge, and work location. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

Role Description This role is responsible for effectively resolving moderate to complex technical issues encompassing HP Indigo press hardware and software across internal and external businesses and end users as well as engaging as a trusted consultant for planning innovative solutions. The role leads representative activities, collaborates to prevent/mitigate issues, architects and integrates solutions, and contributes to cross-functional projects. The role applies advanced expertise, exercises independent judgment, and fosters relationships while mentoring lower-level employees. - Product Expert (PE) support resource for Indigo Remote Support Engineers, providing real-time case troubleshooting. - Interface with other teams to reduce silos: Focal Point to Field Service Engineers, Regional Specialists, Tech Group, and GBU. - Assist in preparation and presentation of training and tech debriefs: - Knowledge gap identification. - Coaching – 1:1 and team. - Proficient in Excel and PowerPoint – reporting, project management, and data analysis skills. - Resolves moderate to complex technical problems effectively, encompassing hardware and software encountered through interactions with internal and external businesses, as well as end users, utilizing proactive notification systems. - Sets a strategic compass for the services organization, aligning it with customer needs and coordinating closely with various counterparts. - Acts as a trusted consultant, engaging with stakeholders to strategically plan, coordinate, and architect innovative solutions. - Leads and represents the organization through activities such as customer visits, participation in industry conferences/trade shows, and vendor meetings. - Collaborates with internal or external businesses and end users to prevent or minimize issue occurrences, while also evaluating and resolving complex business challenges. - Architects, deploys, manages, and integrates solutions within specific environments, while also engaging in architecture and design reviews to enhance product quality through insights. - Collaborates cross-functionally for efficient project delivery, enhancing troubleshooting efficiency and user experience, thereby driving successful outcomes. - Supports initiatives aimed at amplifying business opportunities through innovative technologies, positioning the organization at the forefront of industry evolution. - Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies. - Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees. Qualifications - Four-year or Graduate Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence. - Typically has 7-10 years of work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field. Requirements - ITIL Certifications (Preferred). Knowledge & Skills - Amazon Web Services - Automation - Computer Science - Customer Relationship Management - Customer Support - Debugging - Java (Programming Language) - Linux - Operating Systems - Product Support - Python (Programming Language) - Root Cause Analysis - Scripting - Software As A Service (SaaS) - SQL (Programming Language) - TCP/IP - Technical Services - Technical Support - Unix - Workflow Management Cross-Org Skills - Effective Communication - Results Orientation - Learning Agility - Digital Fluency - Customer Centricity Impact & Scope - Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Complexity - Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job Services Schedule Full time Shift No shift premium (Mexico) Travel Relocation - Equal Opportunity Employer (EEO) HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal.”