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Your partner in the Customer Experience Transformation journey.
Project Analyst (Mid-level)
Location
Brazil
Posted
67 days ago
Salary
0
Seniority
Senior
Job Description
Project Analyst (Mid-level)
SMT
• Configure the Sprinklr platform according to project requirements • Support implementation, rollout, and continuous improvement projects • Work with contact/service flows, automations, bots, rules, SLAs, and digital channels • Monitor schedules, deliverables, and stakeholder alignment • Document processes and solution configurations.
Job Requirements
- Experience configuring and/or implementing platforms
- Knowledge of AI/bots and/or CCaaS
- Strong communication and organizational skills with an analytical mindset
- Fluent in English
- Project experience
- Ability to work both collaboratively and independently
- Hands-on experience with Sprinklr is a major advantage
- Experience in Contact Center, omnichannel, or AI projects is also a plus
Benefits
- Health insurance
- Dental insurance
- Childcare allowance
- Workplace exercise programs
- Career development plan
- Profit-sharing (PLR)
- Life insurance
- Food allowance
- Meal allowance
- Flexible hours
- Psychological support
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Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. 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