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Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, focusing on creating more value with less emissions. We aim to profitably transform Shell into a net-zero emissions energy business by 2050. Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors. Shell owns and operates a LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA. Our three capability centres across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally. We are committed to positively contributing to the communities in which we operate through programmes on STEM Education, Skilling, and Livelihood.
Billing Team Lead
Location
United States
Posted
54 days ago
Salary
$95K - $143K / year
Seniority
Lead
No structured requirement data.
Job Description
Billing Team Lead
Shell
Texas, United States of America Job Family Group: Customer Operations Worker Type: Regular Posting Start Date: April 13, 2026 Business Unit: Trading and Supply Experience Level: Experienced Professionals Job Description: What’s the role The Billing Team Lead is responsible for overseeing end‑to‑end electricity billing operations for Commercial and Industrial customers for SES. This role ensures accurate, timely, and compliant customer invoicing across multiple market territories and utilities, while maintaining strong internal controls, regulatory compliance, and customer satisfaction. This role reports to the Operations Manager and leads billing operations, manages exception resolution, partners cross‑functionally with IT, settlements, customer care, and regulatory teams, and drives continuous improvement in billing accuracy, automation, and scalability. Accountabilities: - Manage the full billing lifecycle, including meter data ingestion, bill calculation, invoice generation, delivery, adjustments, rebills, and credits - Ensure accurate application of pricing structures, contract terms, pass‑through charges, taxes, fees, and riders - Oversee billing for complex products including fixed, index, block & index, PAR, and customized commercial contracts - Monitor and resolve billing exceptions, estimated bills, disputes, and high‑risk accounts - Ensure consistent adherence to policies, procedures, regulatory requirements, and market rules impacting customer communications, billing, and account actions - Coach, develop, motivate, and performance-manage team members through consistent feedback, observation, and targeted skill building - Support hiring, onboarding, training, and ongoing readiness of staff, including reinforcement of knowledge across products, markets, tools, and compliance requirements - Partner with settlements and risk teams to reconcile billed volumes and charges against ISO/RTO and utility settlement data - Understand and manage interactions with utilities (TDUs/EDCs) including meter data, enrollments, drops, usage corrections, and bill determinants, and support Purchase of Receivables (POR), with and without recourse, including timing, eligibility, and reconciliation - Partner with cross-functional teams to resolve systemic issues impacting the customer experience (billing discrepancies, contract interpretation questions, account changes, meter/market exceptions, disputes) - Ensure billing processes comply with PUCT, PSC, FERC, and state‑specific regulatory requirements - Maintain strong SOX/internal controls over billing processes, adjustments, and revenue recognition - Support regulatory audits, data requests, and complaint responses related to billing - Partner with Finance and Accounting to ensure proper revenue recognition and month‑end close support - Own billing system configuration, testing, and enhancements (including upgrades, new markets, or product launches) - Partner with IT and vendors on billing platform performance, integrations, and automation - Support data integrity initiatives across CRM, billing, settlements, and financial systems What you bring - Must have legal authorization to work in the US on a full-time basis for anyone other than current employer - Bachelor’s degree in Finance, Accounting, Business, Information Systems, or related field - At least 8 years of billing, revenue operations, or settlements experience, preferably in retail energy or utilities and at least 5 years of people management or team lead experience - Strong understanding of utility billing, meter data, and electricity market constructs - Deep experience with Intelometry and Excelergy Revenue Manager billing systems, including effectively managing vendor relationships, vendor SLAs, and change management - Solid proficiency handling retail electricity EDI transactions, including 814 (enrollment/lifecycle), 867 (usage), 810 (billing), and 820 (payments/remittances), and timely resolution of EDI exceptions with utilities and trading partners - Experience in competitive electricity markets (ERCOT, PJM, MISO, NYISO, ISONE, CAISO) - Knowledge of electricity taxation, gross receipts taxes, and regulatory surcharges - Familiarity with SOX controls, audits, and financial close processes - Track record leading system migrations, conversions, and E2E testing at scale; experience stabilizing post-cutover operations - Strong change leadership, balancing near-term stability with long-term design and capability build - Advanced Excel and data analysis skills; experience with SQL or BI tools a plus - Demonstrated experience leading a team to meet and improve operational performance metrics and customer satisfaction outcomes - Excellent interpersonal, conflict resolution, analytical, and time management skills - Ability to multi-task, problem-solve, and communicate clearly under pressure in a fast-changing environment Note: This role is a virtual position based in the US What we offer The base salary range for this position is $95,000 - $143,000 per year. As pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity. For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents. Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives. For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays. Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html. You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. - Progress as a person as we work on the energy transition together - Continuously grow the transferable skills you need to get ahead - Work at the forefront of technology, trends, and practices - Collaborate with experienced colleagues with unique expertise - Achieve your balance in a values-led culture that encourages you to be the best version of yourself - Benefit from flexible working hours, and the possibility of remote/mobile working - Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. - Take advantage of paid parental leave, including for non-birthing parents - Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply - Grow as you progress through diverse career opportunities in national and international teams - Gain access to a wide range of training and development programs We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here. Shell in The United States Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products. Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy. We operate in all 50 states, from our Deepwater platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US. We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. – Pennzoil® – made from natural gas. We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come. - DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.
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