Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Redis is looking for highly talented Customer Success Engineers/Developers to join our CSE Team in Costa Rica. Our CSE’s play a crucial role in our organization by assisting customers in overcoming obstacles, offering essential guidance for product adoption, and cultivating strong client relationships. They act as advocates for our customers within the company. Additionally, CSEs promote company interests by identifying opportunities for upselling and cross-selling to existing customers. In essence, CSEs collaborate closely with customers in the post-sales phase, delivering comprehensive account management. In this role you will be the liaison for top-tier clients, managing their customer success journey, ensuring they meet their goals, and helping them to grow their businesses with Redis using cutting-edge, proactive CS systems. The successful candidate will be a multi-tasker with a “can do” attitude, a love for challenges, and a customer-first mindset. Above all, a focus on world-class client service is key. The main focus of this role is to manage customer retention, eliminate or reduce any possible churn risk, and ensure our customers stay with us over the long term. A second additional goal is to help customers learn how to better use Redis to grow their business. If you are level-headed, comfortable in a fast-paced, ever-evolving environment, and truly service-oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you. What you’ll do: - Handle and oversee tickets dispatched by support - Triage these tickets based on the customer issue presented: - CSE’s will also be required to have a forward-thinking customer service approach and reach out specific customers proactively, for specific activities, such as but not limited to, End of Life support and transition, Redis use and risks mitigation What will you need to have? - 2+ Years as a developer and customer facing roles consulting, support or operations - Experience working with with enterprise customers, and/or managing technical accounts - Experience with SaaS, Front-End Frameworks (React.js, Angular, Vue.js), Back End Frameworks (Node.js, Express.js, Django, Falsk, Ruby in Rails), Database Management, API and Services, and Basic DevOps - Some experience with public cloud (AWS, GCP, Azure) - Experience in proactively growing customer relationships within an account while expanding your understanding of the customer’s business - Problem Solving Skills - Excellent skills in Research and Analytics - Must be fluent in English (C2-Advanced) Extra great if you have: - Experience with Redis or any other NoSQL database - Experience with software development (Java, .NET, Python) - Some experience with DBaaS (relational or non-relational) As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Customer Service Intern Location: Remote (U.S. or Canada) About Numa Numa is the fastest growing automotive software company on the 2025 Inc 5000 list (third year in a row). We power AI-native dealerships, rearchitecting automotive service and sales with advanced AI agents that automate customer interactions, streamline operations, and reimagine how dealerships work. Numa integrates AI into every aspect of dealership functions—from rescuing customer calls and voicemails to reducing resolution times and improving team productivity. We’ve raised $50M from Google, Threshold, Costanoa, Mitsui, and Touring Capital. The Role As a Customer Success Intern at Numa, you’ll gain hands-on experience across onboarding, customer health monitoring, and support operations. You’ll work closely with the Customer Success and Implementation teams to ensure our dealership partners are successfully adopting and benefiting from Numa’s AI-powered platform. This role is ideal for someone who is analytical, proactive, and eager to learn how high-growth SaaS companies manage customer onboarding, mitigate risk, and drive long-term retention. You’ll act as a cross-functional utility player, supporting account health monitoring, troubleshooting, and continuous process improvement. Key Responsibilities Onboarding Support - Assist with the setup and configuration of new customer accounts - Support onboarding milestones to ensure customers are equipped to use Numa effectively - Shadow customer meetings to observe best practices in client communication and implementation strategy Customer Health Monitoring - Monitor onboarding and customer health scores to identify accounts experiencing degraded health - Review usage data, support activity, and onboarding progress to investigate potential root causes of health score changes - Flag risks to appropriate stakeholders (Customer Success, Implementation, Product, or Engineering) and assist in coordinating next steps Support & Troubleshooting - Assist in responding to support tickets with timely and thoughtful solutions - Help identify recurring product or process issues and contribute to troubleshooting efforts - Document patterns in customer challenges to support continuous improvement initiatives Cross-Functional Collaboration - Support ad-hoc initiatives across Customer Success, Implementation, and Product teams - Provide feedback from customer interactions to help improve onboarding processes and product experience - Assist with documentation and internal process refinement projects What We’re Looking For - Currently a junior or senior pursuing a degree in Business, Marketing, Communications, or related field - Strong written and verbal communication skills - Analytical mindset with attention to detail - Customer-focused with strong organizational skills - Comfortable working with data and dashboards (CRM familiarity is a plus) - Self-starter who is eager to learn in a fast-paced environment - Available up to 30 hours per week with access to a laptop, cellphone, and reliable Wi-Fi Bonus Experience: - Exposure to SaaS environments - Familiarity with CRM or customer support tools - Interest in the automotive industry Bonus points for: - Experience with SaaS, automotive, or phone systems Benefits: - Hands-on experience in customer success at a high-growth SaaS company - Direct mentorship from experienced Customer Success and Implementation leaders - Exposure to cross-functional operations in a scaling startup - Opportunity to contribute to high-impact projects - Potential for future full-time employment based on performance and business needs At Numa, we empower dealerships with AI technology that transforms how they operate. As part of our team, you’ll gain real-world experience inside one of the fastest-growing AI companies in automotive technology, while building skills that prepare you for a career in customer success, operations, or product.

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview This role supports business objectives by developing and implementing processes and systems to respond to client requests effectively. It primarily involves collaborating with sales teams to create recommendations and optimize advertising plans based on client needs. The role serves as a subject matter expert on product functionality, processes, and systems to guide project decisions. Success is measured by the effectiveness of sales support, process improvements, and alignment with client requirements. The work impacts organizational performance by enhancing client satisfaction and ensuring up-to-date systems and procedures. Job Responsibilities: - Collaborate with sales teams to develop recommendations and optimize advertising plans addressing client needs - Serve as a subject matter expert to guide project decisions regarding product functionality, processes, and systems - Lead initiatives to support best practices across offerings, outreach, and system usage within the team - Identify recurring questions to update training materials and improve processes and procedures - Provide inventory and pricing guidance in partnership with operations and other stakeholders - Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience: - Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required) - Acceptable areas of study include Marketing, Communications, Advertising or related field (Preferred) - 2-4 years Sales Planning, digital agency, online advertising, or sales operations (Preferred) - 2-4 years Advertising tech exposure, e.g. Google Ad Manager, MediaMath, Salesforce, Sharepoint and Excel (Preferred) Knowledge, Skills and Abilities: - Communication Skills: Must be an effective written and verbal communicator to work cross functionally with internal and external teams (Required) - Flexible & Adaptable: Ability to thrive in a dynamic, fast-paced work environement (Required) - Detail Oriented "Do-er": Pays attention to small things and can be counted on to deliver (Required) - Industry Knowledge: Detailed knowledge of the advertising industry, specifically the digital and programmatic space including digital media meterics and campaign KPIs (Required) Licenses and Certifications: - At least 18 years of age - Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $58,400 - $105,300 Corporate Bonus Target: 10% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ349039¶dox=1 At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Senior Customer Success Engineer Remote – US (West Coast) About the Company An innovative, VC-backed cloud infrastructure company is transforming how organizations connect, secure, and observe modern applications—including APIs, microservices, and data—through a leading API and service mesh management platform. Founded in 2017, the company works with some of the world’s largest organizations across multiple industries and geographies. The team brings deep expertise in cloud computing, Linux, containers, Kubernetes, service mesh, APIs, security, microservices, and modern application architecture. About the Role This organization is seeking customer-centric technologists who are passionate about helping companies successfully adopt and scale modern cloud-native platforms. In this role, you will work closely with customers to guide them from implementation through production deployment, ensuring they achieve success with the platform. The ideal candidate enjoys troubleshooting complex systems, solving technical challenges, and combining strong technical expertise with excellent communication skills. This role is well suited to engineers who enjoy supporting customers throughout the lifecycle and acting as a trusted technical advisor for cloud-native technologies and distributed systems. This is a remote role for candidates based in the Pacific Time Zone (US West Coast). Please note that work visa sponsorship is not available for this role. Responsibilities - Provide day-to-day expert technical guidance to existing customers - Build strong relationships with customers, sales teams, and product teams - Proactively guide customers through architectural and platform setup decisions - Troubleshoot complex technical challenges in collaboration with developers and field engineers - Contribute to open-source and platform-related projects through issues, pull requests, and documentation - Stay current with new platform capabilities and related technologies to maintain deep technical expertise - Maintain professionalism and empathy when managing complex or high-pressure support scenarios - Engage with relevant open-source communities to support adoption and external collaboration Requirements - Minimum 2 years of hands-on experience with Kubernetes - Working knowledge of Go, Java, Node.js, or a similar modern programming language - Ability to review and troubleshoot code when diagnosing technical issues - Strong written and verbal communication skills Culture & Environment This organization emphasizes hiring talented people, fostering a collaborative and fast-moving environment, and enabling teams to work closely with customers to solve complex challenges. Teams collaborate directly with customers, partners, and open-source communities to deliver technical innovation, architectural best practices, and hands-on guidance. Their engagement model enables customers to achieve rapid success while continuing to scale their production environments. The company is committed to creating an inclusive workplace and is an equal opportunity employer.