Description Position Summary The Manager of Secondary Textbooks provides management and oversight for the development and revision of secondary instructional products from concept through publication. This role guides project execution ensures instructional excellence and faithful biblical worldview integration, and supports efficient publishing workflows across print and digital formats. Working collaboratively with cross-functional teams, the manager contributes to product planning, monitors quality and timelines, and supports the implementation of innovative tools and established processes that strengthen scalable content development while aligning with divisional goals, budget parameters, and organizational standards. This is a remote position performed from a home office anywhere in the contiguous United States. Applications are accepted on an ongoing basis. Essential Duties and Responsibilities - Manage the development of new secondary products and revisions of existing series or courses in response to educational research, customer needs, and market trends, in alignment with divisional strategic priorities - Contribute to strategic planning as directed by PDP leadership and lifecycle oversight for the secondary textbook product line from concept through publication and post-release evaluation, providing recommendations and implementation leadership - Ensure instructional excellence, pedagogical rigor, and faithful biblical worldview integration across all assigned products - Ensure development and revision processes follow PDP guidelines and protocols while maintaining approved budget parameters and project timelines - Implement and refine established workflows that support efficient and scalable publishing operations in collaboration with divisional leadership and cross-functional partners - Coordinate collaboration among instructional design, production, digital teams, external contributors, and cross-departmental partners to ensure successful product execution - Serve as a key liaison between the Secondary Textbook department and PDP leadership by communicating project status, risks, and milestones in a timely manner - Support the transformation of textbook content into digital courseware and learning solutions, helping implement divisional digital initiatives - Provide stakeholders, including Sales, Marketing, and Textbook Training, with accurate project updates and product information to support training, customer engagement, and marketing efforts - Promote a culture of accountability, innovation, continuous improvement, and stewardship of ACSI confidential and proprietary information while performing additional duties as assigned - Utilize emerging technologies, including AI-assisted tools, to improve production efficiency, streamline editorial workflows, enhance research synthesis, and support scalable content development while maintaining instructional integrity and theological alignment - Collaborate in establishing internal guidelines for the responsible and ethical use of AI in content development, ensuring compliance with copyright law, intellectual property standards, and ACSI policies - Monitor secondary curriculum market trends, competitor offerings, and customer feedback, providing insights and recommendations to inform product planning and revision priorities - Oversee quality assurance activities for assigned products, including content review, theological review, editorial accuracy, and legal compliance prior to publication Compensation and Benefits Starting Salary Range: $74,000 - $80,000; based on work experience, education, training, knowledge, skills, and internal and external equity. Employees may choose from benefits including HDHP and copay medical plans, dental, vision, health care and dependent care flexible spending accounts, health savings account, 403b retirement plan, and supplemental life and disability insurance. In addition, ACSI provides vacation, sick leave, paid holidays, basic life, basic accidental death and disability, long term disability, employee assistance plan, Christian school tuition benefit, and discretionary annual bonus. Requirements Essential Qualifications Spiritually the ideal candidate shall possess characteristics that reflect - a demonstrated acceptance without reservation of the ACSI Statement of Faith - a strong, clear Christian testimony, acknowledging Christ as Savior and seeking to live as His disciple - a desire for spiritual growth as evidenced by his/her prayer life, Bible study, and spiritual outreach to others - a mature, godly spirit - a Christian role model (Luke 6:40) in attitude, speech, and actions toward others. (This includes being committed to God’s biblical standards for sexual conduct.) - a person of faith and prayer - a broad acceptance of and by the evangelical Christian community - a strong knowledge and understanding of Scripture - a servant leader - an active participation in a local Bible-believing church Required Experience and Education - Bachelor’s education degree required; Master’s degree in education, instructional design, or related discipline strongly preferred - Minimum of 7 years of significant experience in Christian education, curriculum development, or instructional publishing, with professional publishing experience strongly preferred - Demonstrated leadership experience managing complex projects and cross-functional - teams - Strong understanding of instructional design principles and educational standards. - Experience working with contract contributors and collaborative development models preferred - Commitment to Christian education and alignment with ACSI’s mission and statement of faith - Proficiency in Microsoft Office and Adobe; working knowledge of publishing, collaboration, and digital production tools; ability to learn emerging AI-enabled workflow systems - Excellent verbal and written communication skills - Advanced organizational skills for detailed project assignments - Disciplined time-management skills. Integrity in dealing with confidential information - Committed to growing professionally - Ability to be flexible and supportive of job assignments - Physical Demands and Work Environment - Professional remote work environment in which to conduct videoconferences and phone calls - Ability and willingness to travel up to 10% by plane or automobile - Driver’s license to be kept current and in effect as a condition of employment - Employee is regularly required to walk, sit, use hands and fingers, talk, and hear - Essential duties require the use of computers to process information - The employee frequently is required to reach with hands and arms - Specific vision abilities required by this job include the ability to read at close range and distinguish colors and contrasts - The noise level in the work environment is usually minimal - Able to lift up to 20 pounds Accountability - Accountable to Assistant Vice President, PDP - Accountable to the agreed upon job description and ACSI’s policies - Accountable to the agreed upon goals and timelines

WHO WE ARE Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. Position Overview Drive the strategic implementation and optimization of AI-powered customer support solutions, combining conversation design expertise with knowledge management to deliver exceptional automated customer experiences. This role bridges technical AI implementation with business outcomes, ensuring our AI solutions achieve maximum impact on customer satisfaction and operational efficiency. Key Responsibilities AI Strategy & Implementation - Drive significant improvements in AI involvement rates, resolution rates, and customer satisfaction metrics - Develop and implement comprehensive AI and knowledge management strategies aligned with company goals - Lead end-to-end AI automation implementation from ideation through deployment - Partner with cross-functional teams to create roadmaps for AI agent optimization Conversation Design & Optimization - Design personalized, conversational AI flows that enhance customer experience - Leverage AI platforms (particularly Forethought Widget Agent) to create compelling conversational journeys - Rapidly prototype and test AI solutions using data-driven insights - Use historical data and customer feedback to continuously improve automation flows Knowledge Management & Content Strategy - Oversee creation and maintenance of AI-optimized content across all channels - Ensure content accuracy, relevance, and optimization for AI consumption - Develop content standards, style guides, and quality assurance processes - Design knowledge base articles that encourage self-service and reduce support volume Analytics & Performance Management - Analyze AI performance metrics to drive continuous improvement - Generate comprehensive reports on resolution rates, involvement rates, and CSAT - Use data-driven insights to identify opportunities and implement improvement - Track and optimize content performance through analytics tools Required Skills & Experience Core Requirements - 3+ years experience in customer support operations or AI implementation - 2+ years hands-on experience with AI platforms (Intercom, Forethought, Salesforce or similar) - Proven track record of driving measurable improvements through AI and automation - Strong understanding of conversational AI technology and best practices - Experience with content management systems and digital asset management - Minimum of 3 years of experience in data analytics, preferably in the software or financial services industry. Technical Competencies - Proficiency with AI and automation platforms - Knowledge base optimization for AI consumption - Project management tools (Monday.com) Preferred Qualifications - Knowledge of machine learning and natural language processing - Certification in AI, project management, or related fields WE OFFER ALL FULL-TIME TEAM MEMBERS: - A fun, fast-paced work environment - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws - 11 paid holidays - Community and social events to keep you connected and engaged - Mental Health Benefits - Medical, Dental and Vision insurance - Company-paid Group Life Insurance, Short- and Long-Term Disability - Flexible Spending Account & Health Savings Account - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice - Pet Insurance - 401 (k) with company match with eligibility on Day 1 of employment - 2 Paid Volunteer Time Off Days - And much more! *Part-Time, Temporary, Contractor, and Intern positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Description Ever considered a career as a Case Manager? If you love being a nurse, facilitating healthcare plans, and knowing you made a positive impact on your patients’ health, consider a rewarding career as a Nurse Case Manager with EK Health. This is a great opportunity for seasoned or new Nurse Case Managers! This position is part time (10-25 hours per week based on need) and will require travel within the East Los Angeles area towards Riverside (mileage is reimbursed at IRS rate). Part-time hours are Monday-Friday between 8am – 5pm PST. Some Highlights: - Excellent orientation and mentoring program! - No weekends or holidays - Part time (10-25 hours/week) - Remote position (with local travel in the Riverside/ East & South LA area required) - Woman and minority owned business - Opportunities for career advancement - Caring, family environment Here’s a snapshot of what you’ll be doing (not all-inclusive): - Complete in person visits at medical providers, employers and with injured workers - Perform a complete nursing evaluation to determine needs of patient - Review and evaluate all medical correspondence, provider reports, & treatment plan history - Evaluate clinical status of claimant and research for alternative options to treatment as warranted - Evaluate therapy facilities and their progress on specific cases - Maintain notes following discussions/meetings with injured workers, medical providers, claims examiners, and employers in the case file - Coordinate information between all parties (injured worker, physicians, employer, other providers, such as therapists, and attorney, if any is involved) Pay, Benefits & Perks: - Starts at $42-$50+ per hour based on experience, education, certifications and location. - We can offer additional compensation if you have one or more of the following certifications: CCM, COHN, COHN-S, CRRN. - 401K - Paid Travel Time - Mileage reimbursement - Computer equipment & company phone provided - Monthly internet stipend Requirements Requirements: - Graduate of an accredited school of nursing - 5 years’ clinical experience as an RN outside of school - Valid state-appropriate RN license in good standing with no restrictions - Experience in Field Case Management, Workers' Compensation experience preferred, but not required - Experience in Home Health Care, Occupational Health considered a plus - High comfort level with computers and computer programs (MS Word, MS Excel, Email) Physical Requirements: Candidate must be able to sit the majority of an 8-hour day except for lunch and break times. Candidate must be able to keyboard the majority of an 8-hour day except for lunch and break times. Candidate must have manual dexterity. Candidate must be able to speak on the telephone intermittently throughout the day. Candidate must be able to read and write English fluently. Candidate must be able to provide and confirm safe home office environment. Home office must be HIPAA compliant. *Requires DSL, fiber, or cable internet connection from home 100 mbps preferred or better *

Who We Are Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com and Gartner Peer Insights. At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte! Why This Role is Exciting Optro is one of the fastest-growing software companies in the world, and we are aggressively increasing our market share throughout the Asia-Pacific region. Our alliance partners are an integral part of that strategy. We are looking for an intelligent, coachable, and driven professional to help guide and shape our regional alliance strategy from our Singapore hub. As a Regional Alliance Manager, you’ll manage and enable Optro’s most strategic alliance targets (the Big 4 and GSIs) across Singapore, South East Asia, Japan, and ANZ. You will be the primary engine driving revenue, pipeline, and product adoption through our partner ecosystem in these key markets. Key Responsibilities - Regional Face of Alliances: Act as the primary point of contact for the alliance organization in APAC, driving a clear regional strategy in cooperation with Global Alliance Directors. - Pipeline & Revenue Growth: Achieve quarterly and annual pipeline and revenue targets. Drive differentiated growth by encouraging partners to include Optro technology in their clients’ projects. - Partner Lifecycle Management: Build and shape a solid partner ecosystem by recruiting, onboarding, and enabling new and existing partners within the Big 4 and GSI community. - Strategic Alignment: Develop a deep understanding of partners’ business strategies and build specific Optro growth initiatives that align with their regional goals. - Sales Brokerage: Act as the liaison and broker of relationships between the regional Optro sales team and the partners’ practitioners, sales organizations, and marketing teams. - Territory Strategy: Increase partner-driven sales by collaborating with Regional Account Executives on activities such as Quarterly Business Reviews (QBRs), joint account mapping, and joint pipeline forecasting. - Collaboration & Marketing: Plan and execute marketing activities, webcasts, and roadshows that generate brand awareness and influence across the APAC region. - Operational Liaison: Broker internal discussions regarding regional operational needs (such as language requirements or customer support) to ensure a positive customer experience in diverse markets like Japan and SEA. Attributes for a Successful Candidate - Strategic & Technical Proficiency: Ability to think strategically about business and technical challenges while conveying a compelling value proposition to consultants and integrators. - Experience: At least 7–10 years of experience in sales or channel management, with a specific track record of success working with the Big 4, Global System Integrators, or Managed Service Providers. - Ecosystem Builder: Proven experience in building partner programs and Go-To-Market strategies from the ground up or within a rapidly scaling environment. - Influencing Skills: Strong networking and business development skills; able to build consensus across various functional groups and organizational boundaries. - Adaptability: Effective in a matrix environment, comfortable with ambiguity, and willing to take calculated risks to achieve regional goals. - Regional Capability: Familiarity with the business landscapes of ANZ and SE Asia. - Language Bonus: Japanese language skills (conversational) are considered a significant advantage, though they are not a mandatory requirement for the role. Our Company Values - Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset. - Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes. - Drive innovation: Create the future. Continuously improve what exists and invent what’s next. - Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success. - Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve. Perks* - Launch a career at one of the fastest-growing SaaS companies in North America! - Live your best life (LYBL)! $200/mo for anything that enhances your life - Comprehensive employee health coverage (all locations) - 401K with match (US) or pension with match (UK) - Competitive compensation & bonus program - Flexible Vacation (US exempt & CA) or 25 days (UK) - Time off for your birthday & volunteering - Employee resource groups - Opportunities for team and company-wide get-togethers! *perks may vary based on eligibility/location Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation. #LI-Remote