Job Title: Outbound Phone Transfer Agent Customer support is essential in today’s business landscape, making it a vital area of focus across various sectors. Education At Work is looking for motivated and enthusiastic Outbound Phone Agents to join our dynamic team. The primary goal of this role is to engage with customers, provide information, and connect them with account specialists to ensure a positive service experience. Key Responsibilities: - Handle outbound calls to Discover Card holders with past due balances - Update contact information and review scripted disclosures during calls - Transfer cardholders to account specialists for further assistance Student Benefits - Competitive pay - Fully remote position with locally-based supervisors for in-person support - Mentorship/Coaching opportunities - Paid training Work Requirements / Expectations - Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team. - Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service. - Strong organizational, planning, and time management abilities. - Demonstrate empathy, patience, and a positive attitude in all customer interactions. - Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards. - Team player mentality with a focus on collective success. - Professional demeanor - including punctuality, attendance, and receptiveness to feedback and coaching. - Must live within a 50-mile radius of El Paso, TX, Salt Lake City, UT or Tempe, AZ. - Availability to schedule work during the DFS Core Work Hours: Monday through Friday: 6:00 am - 8:00 pm MT Saturday: 6:00 am - 12:00 pm MT Sunday: 7:00 am - 12:00 pm MT (last Sunday of the month only) Technical Requirements - Maintain a PCI-compliant workspace in order to protect sensitive data. - Fully remote training & work experience. - Must have an Ethernet connection, with a minimum speed of 100 MB download, 10 MB Upload. About Education at Work Education at Work’s mission is to help students gain the work experience and the durable and technical skills required to achieve economic mobility. Education at Work helps American businesses tap the talents of hard-working and tech-savvy students to fill in-demand roles in project management, analytics, customer service, and beyond. Our corporate partners are strengthening their employer brand while developing a pipeline of diverse early career professionals to fill critical talent needs. Please note: E@W is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.

Company Summary Learning Network is a growing, innovative, and customer-centric educational services company. We seek creative and tenacious individuals to help us drive success through service. Service is very important to us. At Learning Network, you will be among people who care about their customers and colleagues. We prioritize service by ensuring the details are done and done well - every time. We make promises, and we keep those promises. We recognize that our customers and employees don’t have to choose us. As such, service is embedded deep within our culture - and providing white-glove service is an expectation of every employee. At Learning Network, you’ll be a part of something special. You’ll sleep better knowing you make a difference by bringing the most innovative education to thousands of students. You’ll do this amongst a supportive community of people who care. In return, you’ll care. You’ll show you care by being teachable, doing your job well, and valuing the relationships with your colleagues. You’ll achieve your goals and play nicely in the sandbox with others while doing it. We don’t do drama, and neither should you. Working at Learning Network isn’t for everyone. But for those who choose to commit to hard work, service, students, and colleagues, it’s an incredibly rewarding experience. Impact & Why This Matters In a world where too many students feel misunderstood, underserved, or lost in the system, you will help them smoothly transition into our program and inspire success from the very start. Every compliant, thoughtful, and thorough onboarding experience you lead is more than a process: it’s the foundation that ensures a student receives the support, services, and belief they need to succeed. This isn’t paperwork. It’s life-shaping work behind the scenes, ensuring every student begins with a plan, a team, and a path that truly reflects who they are, what they need, and what they are capable of becoming. Purpose You will be the force that transforms complex intake documentation into a clear, compliant, and seamless start for every student we serve. Through precision, ownership, and a deep understanding of both student needs and Special Education requirements, you will ensure every student’s transition is accurate, complete, and set up for success from day one. Your work will create confidence for families, clarity for teachers, and continuity of support for students—ensuring nothing is missed, delayed, or misaligned. By balancing compliance with compassion and structure with care, you will help unlock stronger outcomes for students who rely on us to get it right from the very beginning. Role Overview This is an intensively detailed, compliance-driven, and cross-functional role where your impact will be felt in every student transition, every family experience, and every successful start. Your success depends on precision, follow-through, and the ability to manage complexity with care. You will coordinate across families, teachers, records teams, and service providers to gather, verify, and organize intake documentation, ensuring each student with an IEP is set up for success from day one. It demands extreme ownership, lightning responsiveness, and joyful persistence because when you do this work well, students transition seamlessly, families feel confident and supported, and teams are fully prepared to deliver services aligned to each student’s needs. Core Responsibilities - Build accurate, complete, and compliant student onboarding records that reflect each student’s unique needs, services, and history. - Transform complex intake documentation into clear, organized, and actionable records that support a smooth transition into services. - Maintain meticulous records and documentation to ensure nothing is missed and all compliance standards are upheld during onboarding. - Proactively coordinate with families, records teams, service providers, and school staff to gather complete and accurate information. - Identify gaps, inconsistencies, or risks early in the onboarding process and take action to resolve them before they impact student services. - Uphold a consistent standard of excellence across all onboarding documentation, transfer processes, and initial meetings. Essential Duties - Serve students, families, and colleagues with genuine professionalism, integrity, humility, and a white-glove mindset that makes every interaction feel personal and uplifting. - Personally own the intake and onboarding process for students with IEPs, ensuring all documentation is accurate, complete, and aligned with state and federal requirements. - Establish and maintain strong, proactive communication with families—particularly within the first weeks of enrollment—to guide them through the transition process and ensure clarity, confidence, and support. - Schedule and facilitate transfer and initial special education meetings, ensuring all required documentation is completed accurately and within required timelines. - Review new student files with care and urgency, coordinating with internal teams to resolve discrepancies and ensure complete, compliant records. - Exercise discretion and sound judgment when communicating with families regarding their rights, responsibilities, and special education programming in an online environment. - Keep meticulously detailed, organized records to ensure nothing falls through the cracks and all state and federal Special Education requirements, timelines, and documentation standards are maintained. - Collaborate closely with Special Education staff to ensure a seamless handoff from onboarding to ongoing case management, maintaining continuity of support for each student. - Monitor systems and workflows to ensure timely communication, compliance, and service delivery. - Engage fully in professional development, meetings, and training as both a participant and a subject matter expert, to continuously elevate your impact and the impact of other staff members on the success of special education students through vehicles like IEP documentation, accommodations, and implementation practices. - Provide ongoing feedback and guidance to strengthen quality and consistency across the team. - Embrace additional responsibilities as needed to advance our mission. Work Schedule & Expectations - Fixed schedule: 8:30 a.m.–5:30 p.m. Mountain Time (Denver/America), year-round, auto-adjusting for daylight saving time. - Full-time exempt role requiring at least 40 hours per week with uninterrupted focus during scheduled hours. - Remain actively available and immediately responsive all workday via phone, chat, Zoom, email, and internal systems; colleagues must reach you in real time. - No concurrent employment or performance of this role alongside another job. - Maintain a private, professional, distraction-free remote workspace with reliable high-speed internet for video and required tools. - Consistent daily availability; absences exceeding two consecutive instructional days materially disrupt student support, engagement, and progress monitoring and generally cannot be accommodated during the instructional term. This Role Is Your Calling If: - You take pride in getting every detail right because you know accuracy directly impacts students and families. - You thrive in structured, compliance-driven environments where expectations are clear and high. - You naturally take ownership—when something is yours, it gets done fully, correctly, and on time. - You enjoy transforming complex information into clear, organized, and actionable plans. - You value both precision and purpose—understanding that behind every document is a student depending on you. - You are receptive to feedback and continuously refine your work to meet the highest standards. This Role May Not Align If: - You seek high flexibility in your schedule or a self-paced workday. - You struggle with high-detail, documentation-heavy responsibilities. - You are uncomfortable being held accountable to compliance standards and performance metrics. - You prefer independent work without frequent collaboration or communication. - You tend to overlook small details or rush through work at the expense of quality. - You want to balance this position with another job. - You resist oversight, performance tracking, or structured expectations. Knowledge, Skills, and Abilities - Strong interpersonal skills to communicate clearly, empathetically, and professionally. - Deep understanding of Special Education documentation and compliance requirements, including IEP intake, transfer processes, records accuracy, accommodations, services, and timelines across state and federal regulations. - Ability to accurately synthesize information from multiple sources (teachers, evaluations, service providers, families) into clear, individualized, and compliant student onboarding plans. - Exceptional attention to detail, with the ability to consistently produce precise, high-quality documentation where nothing falls through the cracks. - Strong organizational skills, with the ability to manage multiple students, deadlines, and compliance requirements simultaneously. - Ability to identify inconsistencies, gaps, or risks in documentation and proactively resolve them before they impact student services or compliance. - Ability to explain complex information in a way that is accessible and supportive to families and colleagues. - Demonstrated ability to operate with urgency, ownership, and follow-through in a fast-paced, high-accountability environment. - Self-motivated, coachable, and committed to continuous improvement, consistently refining work to meet a high standard of excellence. - Proficiency with Mac OS, Google Workspace, learning management systems, and task tools (e.g., Asana); quick adaptation to new technologies. - Willingness and ability to travel to assigned testing locations for proctoring. Qualifications - Bachelor’s or Master’s degree in Special Education (required) - Ability to obtain Special Education licenses in Arizona, Colorado, Washington, and other states as may be assigned (required) - 3+ years of special education experience, including 2+ years of experience writing and utilizing IEP documentation (required) - Proficiency in various software programs related to IEP documentation similar but not limited to eIEPPro or Enrich (preferred) - Ability to pass required background checks (required) Base Pay Range $50,000—$65,000 USD Benefits - Medical, dental, and vision employee coverage for as little as $1 each per month; - Personal paid time off in addition to major holidays; - Short-term disability insurance, long-term disability insurance, life insurance, and AD&D insurance are all 100% paid by the employer; and - 401(k) with employer contributing a dollar-for-dollar match of employee contributions up to 6% of employee earnings.

Role Description Four Seasons Hosting is expanding its Support Team! As a Support Team Member, you’ll assist clients with issues related to game servers, web hosting, VPS, and more. You’ll be the first point of contact for clients through tickets, live chat, or Discord, working closely with our Level 2 staff to ensure issues are resolved quickly and professionally. This role is fully remote and self-paced, ideal for those who enjoy troubleshooting and working with hosting environments. Responsibilities - Respond to support tickets via WHMCS, live chat, and Discord - Troubleshoot and resolve issues related to: - Game servers (e.g., Minecraft, Rust, and others) - Web hosting (e.g., unblocking IPs, fixing website issues) - VPS and dedicated servers (e.g., storage increases, reboots) - Escalate complex issues to Level 2 staff when necessary - Provide timely, accurate, and professional responses to clients - Maintain clear internal notes and communicate effectively with the team Qualifications - Must be 18 or older - Comfortable working in a fast-paced, ticket-based environment - Basic understanding of hosting, servers, or customer support processes - Strong written communication and troubleshooting skills - Willingness to sign a non-disclosure agreement (NDA) - Ability to manage multiple client interactions efficiently and respectfully Benefits - $2 per ticket resolved, with opportunities to earn up to $10 per ticket based on performance and experience - Free game servers for personal use - Discounts on dedicated equipment and hosting services - Opportunities for advancement and long-term growth

About the company We’re a software company focused on helping customers succeed with a reliable product and an excellent support experience. We value speed, clarity, empathy, and ownership. Role We’re hiring a Customer Support Specialist to handle tickets, troubleshoot issues, and improve documentation. You’ll be the voice of the customer and help reduce recurring support volume through better workflows and content. Location Remote What you’ll do • Resolve customer questions via email/chat with high quality and speed • Troubleshoot issues, reproduce bugs, and create clear bug reports • Escalate technical issues and coordinate with Engineering/Product • Improve help-center articles, macros, and internal playbooks • Identify patterns and propose product/process improvements What we’re looking for • 1–3 years in SaaS support / technical support / customer success • Excellent written English and structured communication • Strong problem-solving and ownership mindset • Comfortable learning technical concepts and product workflows • Experience with Zendesk/Intercom/Freshdesk (or similar) is a plus Hiring process 1. Intro call 2. Written support scenario exercise 3. Final interview