Role Description Buscamos Técnico Comercial Externo Senior – Zona Alicante & Murcia. Si tienes experiencia en venta B2B de bombas industriales, sistemas de bombeo y soluciones técnicas para industria y buscas un nuevo reto en una empresa en pleno crecimiento, esta es tu oportunidad. - Identificar nuevas oportunidades de negocio y clientes potenciales. - Gestión y fidelización de cartera propia de clientes. - Realizar trabajo de campo, visitar clientes y detectar sus necesidades en terreno. - Selección y dimensionamiento de bombas y sistemas. - Presentación de soluciones. - Coordinación con el equipo técnico, SAT, ingeniería, compras y logística. - Soporte en puesta en marcha y resolución de incidencias. - Seguimiento de proyectos y cuentas clave. - Reporte en CRM y control de pipeline. - Análisis de mercado y competencia. - Formación continua en producto y normativa. Benefits - Contrato indefinido en una empresa con un sólido crecimiento. - Salario competitivo + porcentaje sobre objetivos. - 23 días de vacaciones laborables. - Flexibilidad horaria de entrada y salida. - Jornada intensiva los viernes y del 25 de julio al 7 de septiembre. - Tarde libre por tu cumpleaños. - Actividades como barbacoa y fiesta de Navidad. - Nochebuena o Nochevieja libre. - Regalo de Navidad. - Fruta fresca en la oficina y café subvencionado. - Beca escolar para hijos escolarizados. - Teléfono móvil. - Vehículo. - Retribución flexible. - Equipo certificado como Great Place to Work. - Un equipo donde tus ideas cuentan y suman. - Desarrollo profesional. - Y muchas más ventajas que descubrirás al formar parte del equipo.

Role Description Customer Service Dispatch Agents are responsible for handling inbound and outbound calls, email, and an incident management queue in a call center environment. Using the tools and procedures provided, you will be responsible for finding the closest technician to a site in need, checking their availability, and working out the logistics to get them on the road within the allotted timeframe while following standard procedures. The ideal candidate will have excellent communication and customer service skills, be detail oriented and remain calm during urgent and sometimes stressful situations. This position requires flexibility as being on-call is required at times. Essential Functions: - Using excellent customer service skills, the ideal candidate will clearly and effectively share information via oral and written communication. - Follow standard procedures and prioritize tasks according to urgency and importance. - Work in a fast paced, team environment and adapt quickly to new procedures and changing situations. - Support Disaster Recovery Plan, if initiated. Support Field Services in an on-call capacity as needed. - Strong attention to detail and adherence to policies and procedures. - Log detailed notes regarding communications between responsible parties. - Maintain all incidents for the Field Technicians. This includes submitting new incidents, updating existing incidents, and helping technicians resolve incidents. - Track metrics and seek operational improvements. - Ability to obtain and maintain a Public Trust. Qualifications - High School Diploma or equivalent with 0 to 3 years of prior related experience. - AA-AS Degree desired. - Experience with Office Applications (Outlook, Excel). - Experience with Remedy Incident Management System (or equivalent). Requirements - Flexibility to be on-call as needed. - Excellent communication and customer service skills. - Detail oriented and able to remain calm under pressure. Benefits - Health and disability insurance. - 401(k) match. - Flexible spending accounts. - EAP (Employee Assistance Program). - Education assistance. - Parental leave. - Paid time off. - Company-paid holidays. Company Description In compliance with pay transparency requirements, the salary range for this remote role is $18.26/hr - $33.65/hr. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

Role Description Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks. The Software Field Service Engineer (FSE) position is a Systems Administration position responsible for troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on the Varian Medical Systems (VMS) software according to instructions and company guidelines. Each Software FSE operates in a designated field service territory and represents VMS, often as the primary customer contact for software issues. This requires a high level of professional communication with their team, customers, management, sales, and other technical support representatives. You are responsible for: - Troubleshooting, diagnosing, and repairing VMS systems within an assigned service territory. - Installing, modifying, and completing necessary upgrades to software systems per VMS guidelines. - Traveling to customer sites as necessary to troubleshoot and resolve issues or attend upgrades for on-site support. - Troubleshooting customer-reported issues, and documenting troubleshooting steps and resolutions in CRM. - Completing software-related preventative maintenance processes on time per VMS guidelines. - Assessing the urgency of the customer's request and following through to completion. - Examining difficult customer issues, diagnosing, and resolving the issues to meet established customer service levels. - Understanding and recognizing the need to escalate incidents when necessary or request additional assistance from more tenured representatives. - Utilizing appropriate internal assistance request processes and escalations. - Developing and maintaining strong customer relationships through excellent service with strong written and verbal communication skills. - Conducting customer follow-up as needed and ensuring customer inquiries and issues are resolved in a timely manner. - Continuing fluency in known product lines and proactively learning new product information with the goal of becoming fluent in speaking all Varian product language. - Managing multiple and competing priorities. Qualifications - HS Degree or Equivalent Preferred: Associate degree, technical/vocational training or military experience and 4 – 8 years of related experience. - Knowledge of Windows Server operating systems, familiarity with desktop computer and server hardware components, networking concepts, database admin experience. - Exercise sound judgment and problem-solving skills. - Take responsibility and work independently, as well as coordinate team efforts. - Demonstrate patience, tact, and courtesy with a variety of customers and personalities. - Able to handle difficult customer situations including troubleshooting in the presence of customers. - Ability to communicate effectively with customers of varying levels of technical knowledge. - Understanding and familiarity with service, installation, and customer-facing documentation. - Microsoft Office Suite including Excel, Word, and PowerPoint. - Must be able to successfully meet and maintain all required vendor credentialing, criminal background checks, and drug screens unless prohibited by law. Requirements - Sound knowledge of and professional experience with IT Networks including network analysis test equipment. - Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels. - Ability to lead calls and projects involving multiple customer departments. Benefits - Medical insurance - Dental insurance - Vision insurance - 401(k) retirement plan - Life insurance - Long-term and short-term disability insurance - Paid parking/public transportation - Paid time off - Paid sick and safe time

Description Base Hourly Range: $20-60/Hr Reports to – Business Services Manager Annual Bonus: N/A Direct Reports – None Remote: Yes Status – Non-Exempt Company Website: https://www.esstechnologies.com/ ABOUT ESS TECHNOLOGIES ESS Technologies, Inc. is part of the Pacteon group which also includes Schneider Packaging Equipment Co., Inc. and Phoenix Wrappers. ESS Technologies, Inc, specializes in complete packaging line design, equipment manufacturing, and integration for pharmaceuticals, nutraceuticals, cosmetics, and consumer packaged goods. We are a FANUC America Authorized System Integrator, and we offer packaging machinery with integrated serialization systems from OEMs to meet pharmaceutical track and trace mandates. Founded in 1993, ESS has extensive experience designing, building, and integrating automatic cartoners, case packers, robotic palletizers, and TaskMate Robotic Systems®. ABOUT PACTEON Pacteon Group provides one source for best-in-class automation focused on end of line packaging solutions, providing the highest-level customer experience. Through a broad range of robotic and non-robotic equipment, ability to integrate solutions seamlessly across portfolio companies, and full sales and service coverage, Pacteon is uniquely positioned to design flexible and custom solutions for your automation needs. For more information on Pacteon, please visit www.pacteon.com . Pacteon Group’s purpose is to automate the supply of life’s products. We believe and live our Core Values, our IPact: OUR CORE VALUES Integrity Pride Accountability Customer Focus Teamwork Our Pacteon Promise is that “We make it right”. As our customer’s one source for end of line packaging solutions, everyone plays an important role to make that happen. For more information on Pacteon, please visit pacteon.com. SUMMARY AND PURPOSE Provide professional equipment installation, maintenance, troubleshooting and customer support services for a complete range of ESS products. Demonstrate excellent technical, customer service and communication skills on the job. Train customer employees in fundamental operation and maintenance procedures for ESS equipment. Meet ESS’s quality standards while maintaining working knowledge of relevant technologies and best practices. KEY RESPONSIBILITIES: - Perform installation, start up and debug of ESS equipment at customer locations. - Provide service maintenance, troubleshooting, and training following established company procedures. - Travel 75% required in the USA, Puerto Rico, and Canada. - Serve as the liaison between the customer and the company. Ensure the customer receives the final, up-to-date machine documentation (manuals, electrical drawings, etc.). - Manage the assigned project ensuring schedules and objectives are met. Ensure customer satisfaction by obtaining written site acceptance on work performed. - Use a wide variety of resources, such as hand tools, computers, and software to perform routine and non-routine maintenance, troubleshooting and reports. PROFESSIONAL QUALIFICATIONS · Education: o Associate degree in electrical engineering, or equivalent experience · Experience: o 3+ years of experience in a field service capacity or as a plant maintenance technician. o Strong electrical, mechanical, and programming background. This includes robotics. FANUC robotics experience preferred. · Skills: o Must be familiar with programming of Allen Bradley ControLogix platform, HMI and servo motion control. Vision Experience is preferred. o Ability to operate computer, telephone, hand tools and shop equipment. o Ability to work independently. o Electrical/mechanical/programming skills. o Excellent communication and organizational skills, with attention to detail. o Strong interpersonal skills required for customer relations. o Ability to troubleshoot immediately and independently as machine problems come up at customer site (electrical/ programs/machine). o Ability to plan, schedule, train, check and evaluate work. · Employment Requirements o Valid driver’s license and acceptable motor vehicle record. BENEFITS · Medical/HSA · Dental · Vision · Dependent Care FSA · 401k · Company paid Life and AD&D · Optional Life Insurance · Flexible Work Schedule PHYSICAL REQUIREMENTS & WORK REQUIREMENTS Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of the job. Physical Requirement Never Sometimes Frequently Sitting X Standing/Walking X Lifting/Carrying 10 lbs X Lifting/Carrying 30 lbs X Pushing/Pulling X Keyboarding X Gross Manipulation X Fine Manipulation X Driving X Stooping X Speaking X Hearing X Near Visual Acuity X