Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in. Description: BAPTIST HEALTH SOUTH FLORIDA INC. in Miami, FL seeks an MCI Clinical Analyst to apply healthcare business and LIMS knowledge in engaging customers to define goals and objectives and gather requirements related to biorepository, protocol support lab and molecular diagnostic lab and other related tasks and procedures. Lead the efforts in designing, implementing, integrating, and configuring LIMS applications according to requirement specifications and ensuring data integrity and compliance. Manage integration efforts with external biospecimen marketplace and design and develop internal biospecimen and data sharing platform for the Biospecimen Repository Facility. Manage and support LIMS Labvantage day to day operations including system administration, performance tuning, maintenance, updates, new releases, and troubleshooting. Implement and update software applications as per CAP guidelines and maintaining product specifications, troubleshooting guides as well as standard operating procedures related to the department workflows and procedures. Create reports, metric dashboards or extracts for internal quality control and investigator data needs, coordinate with IT teams to maintain business glossary and data dictionary. Scope plan, prioritize, and manage multiple tasks and projects supporting data quality, performance improvement, and research areas. Provide time estimates in project efforts and provide on-time delivery. Responsible for troubleshooting LIMS and interface related issues, engage and escalate to vendor or internal IT teams for application service restoration. Qualifications: Must have Bachelor’s Degree in Health Care Administration or a related field plus 5 years of experience in Information Management System. The 5 years of experience must include the following: (a) 1 year of experience in SQL (b)1 year of experience in Relational Database Management System (RDBMS) (c)1 year of experience in BI Tools (d)1 year of experience in scientific, business and data analysis. (e)2 years of experience on integration projects with expertise in clinical application integrations. (f)2 years of experience with Software Development Life Cycle, Jasper Report, (g)1 year of experience using Business Intelligence and Tableau. (h)2 years of experience in statistical background, project management and documentation skills. Employer requires pre-employment physical, drug screen and background check (including a criminal background check). Remote employment may be permitted with prior authorization of the employer EOE, including disability/vets

Overview Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0million patient visits annually. It is one of the nation’s leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team! Responsibilities This position partners with Finance Directors and their customers to analyze work process design and flow, improve processes and leverage the return on technological capabilities. The Financial Systems Analyst ensures adherence to project schedules, maintains a systems orientation, and can work effectively with peers to meet technology priorities. This position is hands- on and requires strong knowledge of Lawson's Enterprise Financial Management (EFM) and Asset Management (EAM) Modules and will serve as a IT point-of-contact for assigned functional area and assists subject matter experts with ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities. The Financial Systems Analyst also supports Lawson upgrades, patches, testing and other projects as assigned. #LI-AS1 #remote Qualifications Required qualifications: - Bachelor's degree in business administration or accounting or finance related field or equivalent work experience required. - Project Management experience will be a plus. - Ability to travel up to 50%. - Proven hands-on experience of Lawson EFM system or Equivalent ERP system implementation experience in a healthcare setting required. - Proven hands-on experience of Lawson/Infor financial modules including but not limited to General Ledger, GL Cost Allocation, Project Activity and Accounting, Accounts Payable & Accounts receivable, Invoice Matching, Report writer (GL Report writer), Asset Management, Cash Management is a must. - Financial Reporting, Crystal Report Writing, LBI (including smart notifications and frame work), and Lawson Add-ins required. - 5 plus years of Lawson financial systems full life cycle implementation experience is required. - Ability to define Process flows for Infor Process Automation is required. - Need to be able to define the Lawson security roles for the finance module and work closely with security admin in implementing them. - Experience in integrating Lawson Finance modules with other Lawson modules like SCM and HCM is required. - Experience integrating Lawson finance modules with EPIC/Meditech Clinical Systems billing modules is required. - Hands on experience of integration with On-Base Document Management System is required. - Hands-On experience in Data Conversion Techniques and Methodologies required. - Thorough knowledge of MS Excel, Word and PowerPoint. - Proven experience with Lawson EFM modules ends user support and troubleshooting is a must. - Effective organizational and interpersonal skills including written and verbal communication skills. Preferred qualifications: - At least Five (5) years of job-related experience in a healthcare environment. - Six (6) plus years of hands on IT systems/Technology experience. Pay Transparency Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. Benefits may vary based on employment status, i.e. full-time, part-time, per diem or temporary. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $90,126.40 to $168,708.80 on an annualized basis. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure. Employment Status Full Time Shift Days Equal Employment Opportunity Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf Privacy Notice Privacy Notice for California Applicants: https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf

This is a remote position working 10a-7p PST, 11a-8p MST, 12p-9p CST, 1p-10p EST This position pays $50,000-$65,000 Annually About the Company Navia Benefit Solutions is a national third-party administrator specializing in FSAs, HSAs, HRAs, COBRA, commuter, and lifestyle benefits. With over 30 years of experience, Navia delivers a simple and amazing benefits experience through innovative technology, U.S.-based support, and a people-first culture. Position Summary The Workforce Analyst is responsible for delivering data-driven insights that improve staffing efficiency and customer experience. This role supports forecasting, scheduling, intraday management, and performance analytics for Navia’s contact center operations. Using Calabrio ONE, Amazon Connect, Power BI, Salesforce, and Excel, the analyst ensures service levels are achieved while optimizing resource utilization. Essential Functions - Forecasting & Capacity Planning: Build and maintain accurate short-term and long-term forecasts for inbound calls, emails, and chats using Calabrio ONE and Amazon Connect data. Identify trends, seasonality, and marketing impacts to ensure staffing alignment with service goals and operational budgets. - Scheduling & Resource Optimization: Design and manage agent schedules in Calabrio to balance coverage, cost efficiency, and employee engagement. Account for shrinkage, PTO, training, and offline activities while maintaining optimal service levels across all queues. - Intraday Management & Real-Time Monitoring: Monitor queue performance, adherence, and staffing in real time. Proactively recommend and implement adjustments (overtime, voluntary time off, skill reassignments, or break/lunch optimization) to recover or maintain SLAs during unplanned volume fluctuations. - Performance Reporting & Analytics: Analysis of Power BI dashboards and Excel-based reports that visualize operational performance, including AHT, occupancy, service levels, and forecast variance. Present findings and insights to leadership to drive data-informed decisions. - Data Analysis & Continuous Improvement: Combine data from Amazon Connect, and Calabrio to identify root causes of performance gaps, contact drivers, and improvement opportunities. Partner with cross-functional teams to implement process changes and measure impact. - System Administration & Data Integrity: Maintain accurate configuration and data mapping across workforce management systems. Ensure that queue structures, agent skills, and scheduling groups remain aligned with operational changes and business objectives. - Communication & Stakeholder Collaboration: Partner with Operations, Training, HR, and IT to ensure workforce plans support both business priorities and employee experience. Translate technical analyses into clear insights for non-technical audiences. - Operational Readiness & Peak Planning: Support seasonal and campaign-based staffing strategies through “what-if” modeling, historical trend analysis, and scenario planning. Provide recommendations to leadership on overtime, hiring, or cross-training requirements. - Reporting Standardization & Documentation: Develop and maintain SOPs, templates, and data definitions for all workforce management processes to ensure accuracy, repeatability, and cross-team knowledge transfer. - Continuous Learning & Innovation: Stay current on emerging WFM, AI, and analytics technologies to enhance forecasting accuracy, improve real-time management, and automate manual reporting processes. Qualifications Required: - 3–5 years of experience in Workforce Management, Forecasting, Scheduling, or Contact Center Analytics. - Proficiency with Calabrio ONE, Amazon Connect, Power BI, Salesforce, and Excel (pivot tables, formulas, visualizations). - Strong analytical and problem-solving skills with attention to detail and data accuracy. - Proven ability to communicate technical findings clearly to both leadership and frontline teams. - Solid understanding of contact center metrics (AHT, SLA, occupancy, adherence, shrinkage). Preferred: - Experience in benefits administration or healthcare service environments. - Knowledge of Erlang C, capacity planning, and shrinkage modeling. - Familiarity with Power BI DAX/Power Query or SQL for data transformation. - Associate’s or Bachelor’s degree in Business, Analytics, Math, or related field. Why Join Navia? - Collaborative, data-driven culture focused on people, process, and technology. - Opportunity to help shape workforce strategy in a growing organization. - 100% remote position within the U.S. - Competitive pay and comprehensive benefits package. Navia Offers: - Health Insurance - Dental & Vision Benefits - Education Reimbursement - 401K with employer contribution - Employee Assistance Program - Paid Time Off Please visit our career page and apply directly: www.naviabenefits.com/workatnavia Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.

• Manage and administer the procurement of benefits, including transportation vouchers (vale-transporte) and meal allowance (vale-alimentação); • Verify and calculate employees' vacation pay; • Handle hiring/onboarding processes; • Verify and calculate employment termination (severance) amounts; • Coordinate termination homologation processes (where applicable); • Process employee record changes such as job title, cost center, department, and salary; • Provide support to employees to clarify questions related to People Services processes.