• Establish customer relationships and follow up with customers, as needed. • Use your knowledge of State Farm insurance products to recommend, explain and sell policies to both cold and warm leads. • Use a customer-focused, needs-based review process to educate customers about insurance options. • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Role Description - Act as the main point of contact for a portfolio of Spanish-speaking streamers, ensuring strong engagement and a positive partnership experience. - Build and maintain long-term relationships by understanding each creator's goals and tailoring incentives to support their growth. - Monitor streamer activity, performance, content quality, and streaming frequency to ensure consistent promotion of our games. - Share updates on new game releases, campaigns, and promotional opportunities to keep creators engaged and informed. - Plan and execute incentive programs, campaigns, and exclusive offers that encourage frequent and high-quality streaming of our titles. - Collaborate with the Streamer Relationship Manager Team Leader to align on strategy and track key performance indicators. - Work cross-functionally with marketing, product, and compliance teams to ensure a seamless experience for streamers. - Identify emerging talent and support onboarding of new creators when needed. - Stay informed on industry trends, platform updates, and community sentiment to proactively identify opportunities. Qualifications - Fluent at native level in Spanish (C1), advanced English (B2) proficiency with strong proficiency in both written and spoken communication. - Proven experience in influencer or creator management, partnerships, or community management, ideally within iGaming, entertainment, or the streaming industry. - Strong understanding of streaming platforms such as Twitch, YouTube, and Kick, as well as the broader creator ecosystem. - Excellent relationship-building and stakeholder management skills with the ability to maintain long-term partnerships. - Strong organisational and project management skills, with experience delivering campaigns, incentive programs, or creator collaborations. - Analytical mindset with the ability to track, interpret, and report on streamer performance and engagement metrics. - Ability to collaborate effectively with cross-functional teams and adapt in a fast-paced environment. - Creative and proactive approach to identifying opportunities and solving problems. - Excellent communication skills in English and Spanish, both written and verbal; Portuguese is a plus. - Passion for online gaming, streaming culture, and digital communities. - Flexibility to occasionally work outside standard hours to align with streamer schedules and events. - Willingness to travel for creator events, conferences, or activations. Benefits - Competitive salary package. - Access to the Learning Hub for personalized, gamified learning and career growth. - International and dynamic work environment. - Opportunities for career progression within the online casino industry.

• Manage and develop relationships within an assigned portfolio of FSI accounts, building trust with business and technical stakeholders over time. • Establish and maintain relationships with senior decision-makers and influencers across IT and Lines of Business. • Develop a strong understanding of each customer’s business strategy, operating model, and technology landscape. • Act as a consistent point of contact for customers, ensuring alignment between customer objectives and internal teams. • Support the development and execution of account-based strategies that drive recurring growth and expanded adoption within existing customers. • Identify new use cases, expansion opportunities, and cross-functional needs by understanding customer priorities and KPIs. • Contribute to account plans, opportunity strategies, and customer business reviews in partnership with senior account leaders. • Help translate customer needs into clear value propositions and business outcome–focused proposals. • Participate in complex sales cycles, supporting negotiations, presentations, and executive discussions. • Coordinate internal resources such as Solutions Engineering, Architects, Product Management, Customer Success, and partners to support customer engagements. • Build foundational knowledge of FSI industry trends, regulatory considerations, and common transformation initiatives.

• Find and sign new capture partners (for example industrial and home services companies). • Build outbound pipeline via cold calls, email, and LinkedIn. • Qualify quickly: who owns the workflow, who can approve a pilot, and what it would take to launch. • Pitch Trace clearly and credibly to operators and owners. • Run discovery to shape pilot structure, including participants, timelines, incentives, and constraints. • Own deals end to end through agreement signature. • Coordinate handoff to the onsite onboarding lead and keep partners engaged through kickoff. • Capture objections and update messaging, scripts, and FAQs based on what you learn. • Maintain clean CRM hygiene with clear notes, stages, and next steps.