Brief Position Description: The Associate Regulatory Start Up Manager is primarily responsible to plan, drive and coordinate operational aspects of regulatory and start-up across a region, by partnering with the Project Manager to ensure project deliverables are met within agreed project timelines and in accordance with client’s expectations. Minimum Qualifications & Experience: - Graduate in a clinical, pharmacy or life sciences related field. - At least 3 years’ experience from a CRO or the pharmaceutical industry in activities related to trial start-up and/or regulatory operations. - Through knowledge of applicable regulations. - Able to manage in a matrix environment. - Confident decision-making and problem-solving. - Competent working in virtual teams across time zones. - Strong presentation, documentation, and people skills. High proficiency in English. Responsibilities: - Define a Regulatory Start Up (RSU) strategy and prepare an RSU management plan. - Oversee the execution of regulatory start up for assigned projects in accordance with agreed RSU strategy. - Ensure collaboration with local regulatory start up teams to successfully deliver the agreed project scope in compliance with the RSU management plan. - Distribute start up related documents to local regulatory start up teams. - Proactively identify any risks to start up and escalate to Project Manager. ✓ Oversee customization of core start-up documents to local requirements. ✓ Ensure preparation and distribution of core contract and budget templates to applicable team members. ✓ Oversee submission processes to health authorities, ethics committees and other review bodies. Provide regional coordination for meeting approval timelines. ✓ Oversee site activation package compilation and approvals. - Develop RSU mitigation plans. - Provide timely update of regulatory start up progress to Project Manager. - Present at external and internal meetings including but not limited to project internal and external meetings, kick-off meetings. - Serve as a client’s contact for regulatory start up related items. - Support business development by providing relevant information on regulatory start-up and attending Bid Defenses to present Novotech’ s regional capabilities. - Ensure accurate completion and maintenance of internal systems including - Deliver presentation/training to clients and internal/external stakeholders regarding regulatory start up activities. - Facilitate cooperation between cross-functional teams. - Contribute to the collection, interpretation, analysis, and dissemination of accurate regulatory intelligence. - Identify areas of inefficiency in regulatory start up process and make recommendation for improvements. - Represent Novotech at Industry fora (conferences, professional association, committee work, international investigator meetings). - Understand the responsibilities of Novotech as a service provider in the pharmaceutical industry and ensure all communications with external parties present a positive professional image of the company. CTMS, relevant databases, and tracking tools. Associate Regulatory Start-Up Manager (ARSM) This role is for individuals who are new to the role of Project Manager or Regulatory Operations Manager or other leadership role within the CRO industry. - Essential training in the areas of customer service, project management skills and regulatory and start-up technical skills will be provided at commencement of the position. Responsibilities: - Works with assistance from Line Manager and guidance from functional mentor to deliver start-up of projects as outlined in the core responsibilities of this document. - Primarily manages single country or small sized projects. Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect. Our team members are passionate about what we do, but we understand work is only of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs. We are looking for people who are passionate about working clinical research and biotech, including people who identify as LGBTIQ+, have a disability or have caring responsibilities. We are a Circle Back Initiative Employer and commit to respond to every application. We look forward to contacting you regarding your application. Novotech is a global full-service clinical Contract Research Organization (CRO). At Novotech, ambition meets opportunity. As a globally recognized leader in clinical research and scientific advisory services, we are proud to combine our position at the forefront of the industry with an award-winning workplace culture that values ambition, innovation, and growth. Named Employer of Choice, Great Place to Work and Employer of Choice for Gender Equality (EOCGE), we are committed to fostering an environment that reflects the life-changing work we do. Since 1997, we have expanded our global footprint, now with 30+ offices across Asia-Pacific, the United States, and Europe. This growing network unites professionals from diverse backgrounds and disciplines to advance therapies that improve patient outcomes worldwide. At Novotech, our employees are at the heart of our success. By offering trust, flexibility, and autonomy through programs like NovoLife, our flexible benefits framework, we empower team members to create an effective work-life balance that delivers professional satisfaction and maximum results for clients. With access to mentorship opportunities, professional development programs, and a dynamic community, Novotech offers a platform for driven individuals to achieve personal growth while shaping the future of healthcare. Join us to be a part of a team that values your contributions and supports your ambition to make a global impact. At Novotech we have advanced therapeutic and regulatory expertise, the ability to execute across markets and a client-centric service model, so that our clients get a trusted, long-term partner and an accelerated path to bring their life-changing advances to market. This gives our employees the opportunity to develop their careers by joining a diverse and supportive global organization with a collaborative culture, whilst working with clients on the cutting-edge of life sciences. At Novotech you will work alongside empowered teams with a shared commitment to success. - Strategic vs transactional mindset. - Ability to gain insights and make proactive decisions quickly. - Culture that fosters partnership and collaboration, where every voice is heard and valued. - Ongoing support from senior stakeholders and leadership team. .

• Lead Building Management System commissioning efforts • Identify & mitigate schedule risks • Identify & mitigate technical risks • Adjust Graphics & Alarms • Troubleshoot communication protocol issues • Serve as hardware and terminations Expert • Develop and understand scope • Load Controllers • Maintain redlines for as-built revisions • Locate and understand specifications • Coordinate material delivery and installation • Manage local tech crew and e-sub • Mentor others in Deployment Management disciplines • Complete all checkout sheets

• Lead, mentor, and develop a team of 6 cloud monitoring engineers, fostering a collaborative and supportive work environment. • Deliver a 24/7 proactive monitoring service. • Follow up with customers to gauge their satisfaction with problem resolution. • Track and analyze support metrics to evaluate team performance & goal attainment. • Provide ongoing training and development opportunities for junior team members. • Develop and refine support processes and best practices. • Work closely with other departments to action customer feedback and contribute to service improvements. • Handle escalated customer issues with professionalism and urgency. • Ensure that all support documentation is accurate and up to date. • Build strong relationships with key clients, understand their needs, and provide tailored support solutions. • Contribute to the strategic direction of the global support team.

Title: Manager, Epic Revenue Cycle - Remote Requisition number: 2343693 Job category: OptumInsight Consulting Primary location: Pewaukee, WI Overtime status: Exempt Travel: Yes, 10 % of the Time Job Description: Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. A Service Delivery Lead (SDL) will help create and foster a culture of diversity & inclusion and must be a self-motivated individual with exceptional communication and interpersonal skills with the ability to work well in team environments. A Service Delivery Lead (SDL) is assigned to one or more MPP Account delivery teams and is responsible for overseeing the end-to-end delivery of a functional subdomain area of IT in our healthcare partner organization focused on clinical applications. This position will report to an IT Delivery Lead (IDL)). The role will focus on managing relationships with middle to senior management and partner employees to ensure seamless delivery of technology systems within their domain focus area. The Service Delivery Lead will help support our MPP partner organization(s) through innovative IT solutions, requiring a blend of customer relationship management, requirements gathering, project management, solid communication skills, and in-depth knowledge of healthcare IT environments. As an IT SDL your primary goal is to ensure delivery occurs by managing escalations and providing direction for shared service teams to overcome hurdles and deliver in accordance with the roadmaps and priorities established by the Client, Account delivery leadership and IT Capabilities leaders. This role will be overseeing Epic Revenue Cycle and Patient Access applications as well other non-Epic applications. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Lead the design, implementation, and continuous improvement of IT service delivery processes with direction from our IDL, ensuring that IT services meet the specific needs of healthcare practitioners, administrators, and patients - Ensure timely resolution of IT issues in a 24/7 healthcare environment, minimizing downtime and disruption to patient care - Collaborate on operational service delivery in alignment with IT service level agreements (SLAs) tailored to healthcare standards, ensuring alignment with operational objectives - Act as a primary point of contact between your service area and key healthcare stakeholders, including physicians, nurses, administrators, and external vendors - Understand the unique challenges faced by healthcare providers and translate these into effective IT solutions that improve workflows, clinical outcomes, and patient satisfaction - Work closely with clinical leaders to identify opportunities for technology-driven improvements in patient care and operational efficiency - Participate and provide oversight in the incident management processes, ensuring swift resolution of critical IT issues (e.g., EMR downtime, network failures) and maintaining high availability of systems that support patient care - Participate in root cause analysis for recurring issues, identifying opportunities for process improvements and long-term solutions - Help ensure all IT services and systems comply with healthcare industry standards, including client specific policies and rules - Lead initiatives to maintain data security and patient privacy, including regular audits, risk assessments, and security updates - Work with the healthcare compliance team to ensure all technology systems meet the organization's legal and regulatory requirements - Sponsor and/or guide IT service delivery-related projects, ensuring they are completed on time, within budget, and with minimal disruption to patient care or clinical operations - Collaborate with clinical and non-clinical departments on technology adoption, training, and change management efforts - Manage relationships with third-party IT vendors, ensuring that outsourced services meet the required standards and contractual obligations - Oversee vendor performance and escalate issues to ensure swift resolution - May work with both partner and Optum supply chain to ensure proper and timely procurement for services, items and renewals - Help maintain reports on service performance, incident resolution times, and system uptime, providing insights to senior leadership on IT service quality and efficiency - Use data to proactively identify areas of improvement and ensure that the IT service delivery model aligns with the organization's strategic goals You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 5+ years of experience leading IT service delivery, with 4+ years in a healthcare IT environment directly supporting Epic Revenue Cycle and / or Patient Access applications - Experience with healthcare regulations (HIPAA, HITECH) and industry best practices for patient data security and privacy - Demonstrated experience to work effectively with clinical and non-clinical staff, as well as external vendors - Proven experience managing IT service delivery teams and large-scale healthcare IT projects - Proven solid understanding of ITIL or other service management frameworks - Demonstrated problem-solving mindset with a focus on continuous improvement Preferred Qualifications: - Certifications such as ITIL, PMP, Epic or relevant healthcare IT certifications are highly desirable - Experience influencing, problem solving and negotiation skills - Demonstrated delivery of results in a highly matrixed reporting structure - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.