Join Our Growing Family at Gainsight as a Customer Success Manager We are excited to introduce Gainsight™ to talented individuals in Mexico as we continue to expand our global family. Gainsight is a rapidly growing, venture-backed tech company revolutionizing Customer Success for businesses around the world. Our comprehensive, end-to-end Customer Success platform empowers organizations to grow faster by reducing churn, increasing upsell opportunities, and fostering strong customer advocacy. Our industry-leading platform enables companies to manage customer relationships effectively, monitor customer health, and transform how organizations prioritize their customers. Trusted by major companies like Box, Adobe, and Workday, Gainsight is the preferred choice for leading enterprises looking to optimize their Customer Success strategies. We are proud to be recognized by Forbes as one of the top 100 private cloud companies globally, celebrated by Inc. Magazine as one of America's fastest-growing private companies, and honored by Fortune Magazine as one of the great workplaces in tech. At Gainsight, we place a strong emphasis on diversity and inclusion within our core values. We promote a culture that celebrates individuality and inclusivity, welcoming all individuals regardless of race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical ability, veteran status, or age. We invite talented professionals from across Mexico to join our vibrant team, with offices located in various countries including US, India, Germany, Israel, UK and more. Be part of our journey toward remarkable growth and innovation at Gainsight, where your career and personal development can thrive together! Job Description The Customer Success Manager or Client Outcomes Manager (COM) will be joining our fast-growing EMEA Customer Success team responsible for delivering massive value to our customers located across the globe. On a day to day basis, the COM manages client engagements and works in tight partnership with the Client to do the following: Set strategic direction in Client’s use of Gainsight to address business challenges via a prescriptive approach to Customer Success and Gainsight configuration best practices Facilitate setting outcomes and measurable objectives with the Client (“success criteria”) Hold Client and Gainsight accountable to delivering against success criteria Engage across the Client's organization and works cross-functionally within Gainsight to identify opportunities and risks, and present recommendations & solutions Facilitates conversations with Clients through a variety of tactics, including Challenger methodology, to ensure the client is on track to seeing maximal value from the Gainsight product Ownership for outcomes including risk management and mitigation, client's value realization, and Client & Gainsight's mutual success What You'll Do - Customer Consultation - Work with new and existing Gainsight customers to provide onboarding, integration, education and documentation to drive long term customer success & value with Gainsight - Strategically Configure, Test, Document, and educate both Gainsight and Customer resources on system design to ensure long term success - Recommend best practice use case of Gainsight based on understanding of customer’s business, use cases, success criteria for getting value, and data - Outcomes and Risk Management - Remain up to date on Gainsight product features and developed use cases to drive customers to best practice standards - Proactively escalate at-risk customers and ensure internal visibility by providing regular updates, status and next steps on a regular cadence through Chatter and Email, and via weekly 1:1s with your Manager - Documentation - Produce internal best practices and customer user stories to strengthen the implementation process for the Corporate customer segment - Collaboration - Collaborate closely with Post-Sales team both in the US and in India - Collaborate closely with cross-functional teams to support the success of your customers, including Sales, Customer Marketing, and other Post-Sales functions - Maintain a highly organized and accurate task list, visible to project management and other project resources engaged What We're Looking For - Advanced or fluent in English Language (Writing, reading & speaking) - BA/BS Degree or licenciatura - 3+ years of recent technical experience is required using technologies such as Salesforce or other CRM and handling technical support cases for a B2B SaaS company, etc. - 4+ years of recent experience in Professional Services/Consulting/Customer Success - Experience working with cross functional teams within a customer organization to support a joint outcome - Demonstrated ability to communicate effectively via oral & written formats; PowerPoint & Excel skills are a must - Passion for customer success & excellence Additional Skills - Passion for Gainsight Values of Golden Rule, Success for All and Childlike Joy - Thrive in a fast pace environment with ability to prioritize and multi-task on the fly - Resourcefulness, creativity and strategic thinking for troubleshooting problems - Self motivated and self-directed; Fast learner - Strong English communication and documentation skills - Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently - Strong attention to detail and documentation - Comfortable in supporting and working with global customers across many time zones Job Benefits At Gainsight, we don't believe in doing things as a "means to an end." Life's too short to have anything short of a joyful work environment that we passionately believe in. We think that "work vs. life" is a false choice created by pundits, cynics and consultants. We also believe that any community (like a company) needs a ton of diversity and a very small number of things that bring us together. Here are our 5 core values - Golden Rule: We try to practice the Golden Rule ("Do unto others..." and that sort of thing) by exercising reliability, trust and giving back to each other and our community. - Success for All: We believe that success for our stakeholders—whether our teammates, clients or shareholders—comes with a sincere focus on continuous learning, selfless teaching and making a difference in each other’s lives. - Child-like Joy: We aspire to experience child-like joy in our work and lives, injecting a spirit of passion, optimism and laughter into everything that we do. - Shoshin: We believe in a beginner’s mind. Don’t surround yourself with people like you--diversity breeds creativity. - Stay Thirsty, My Friends: We believe in a totally internally-driven strive for greatness. The solution is think more, not doing more. Why You’ll Love It Here - Our Attitude: We’ve created a new industry from scratch, and we’re on the fast track! - Our Leadership: We offer the leading tech solution for driving Customer Success. - Our ROI: Reduce customer churn, increase up-sell, and improve customer satisfaction. - Our Technology: Deep Salesforce.com hooks, predictive analytics, and a beautiful user interface. - Our Impact: We help our customers make millions of dollars more per year. - Our Clients: Big companies like Box, Adobe, Marketo, and many others. - Our Team: Tech all-stars from Facebook, Box, and others (and top consulting firms like BCG and McKinsey!). - Our Values: They are unique - Golden Rule, Success for All, Childlike Joy, Shoshin, and Stay Thirsty, My Friends - Our Office: If you showed up one day, you might find anything from karaoke performances to mini-golf championships. Role is remote-based in Mexico. Candidates may be asked to meet in person with our team in Mexico City as a part of our hiring process. Gainsight is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Description Join Our Team as a Remote Client Success Representative in Life Insurance – 100% Virtual! Our company specializes in life insurance, and we’re now fully remote, offering work-from-home positions that let you earn an outstanding income while prioritizing family life. With flexible hours, you can work when it’s best for you and your loved ones, without sacrificing a meaningful career. We’re looking for passionate individuals to join our team as Client Success Representatives. In this role, you’ll engage with both existing and prospective clients daily, providing exceptional service and product expertise in life insurance to help clients make informed decisions. - Support a Range of Clients : Connect with clients to offer guidance and information on life insurance policies that meet their unique needs. - Deliver Product Knowledge : Serve as a resource on our life insurance products, answering questions and providing detailed information. - Continuous Learning & Adaptability : Stay updated on life insurance offerings, policies, and strategies to enhance client satisfaction. - Collaborative & Independent : Work well within a team to share strategies, while also managing independent client interactions. Qualifications - Outstanding Communication : Excellent listening and problem-solving skills to engage effectively with clients. - Quick to Adapt : Embrace ongoing learning in a constantly evolving virtual environment. - Team-Oriented & Self-Motivated : Thrives both in a team setting and working independently. - Drive & Dedication : Strong work ethic with a commitment to achieving goals. Benefits - Flexible Schedule with Weekly Pay : Choose hours that suit your life and enjoy regular pay. - 100% Remote Life Insurance Position : Serve clients from the comfort of your home. - Weekly Professional Development : Learn from top industry leaders to expand your skills. - Comprehensive Benefits : Life insurance, health insurance reimbursement, and more. - Top-Tier Tools & Technology : Access the best resources to ensure client success.

Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us! About this role: Wells Fargo is seeking a Relationship Banker (SAFE) for our National Branch Network as part of the Consumer Banking and Lending division. Learn more about the career areas and business divisions at wellsfargojobs.com. Upon required licensing and SAFE registration, the Relationship Banker LP (SAFE) employee will transition to the Relationship Banker (SAFE) role. The following job profile is intended to provide a general sense of what Relationship Bankers do; however, the day-to-day duties and responsibilities will differ from branch to branch and even banker to banker depending on several variables, including (but not limited to) years of experience, complement of customers serviced, banking services and options of various customers, and customer needs. In this role you will: - Employees who are not fully licensed at the time of hire will participate in the Branch Banking Licensed Banker licensing program as a Relationship Banker LP (SAFE). This is a temporary position until employee has successfully completed licensing requirements. Upon successful completion, employees will transition to the Relationship Banker (SAFE) role and perform the following duties: - Participate in building relationships with customers and spend time understanding required needs - Identify opportunities for offering a full range of Wells Fargo retail banking deposit and credit products and services, based on customers' needs - Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers - Present recommendations for resolving inquiries and service requests regarding customers' accounts - Open and service accounts within authorized limits, create plans for follow-up and scheduled contacts with customers - Provide information to internal partners and external sources to further enhance the customer experience - Identify opportunities to leverage partners and connect customer with the appropriate partner or relationship manager to meet their needs - Partner with financial advisors to understand appropriate introductions to address the needs of customers with investment or retirement needs - Provide self-service digital banking options to customers - This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the SAFE Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below Required Qualifications: - 2+ years of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education - 1+ year of assessing and meeting the needs of customers or helping with issue resolution, demonstrated through work or military experience - 1+ year of building and maintaining effective relationships with customers and partners Desired Qualifications: - Successfully completed Financial Industry Regulatory Authority (FINRA) Series 6 and Series 63 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration - State Insurance license(s) - Customer service focus with experience handling transactions across multiple systems - Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues - Strong verbal, written, and interpersonal communication skills - Knowledge and understanding of book of business processes to actively manage a group of Wells Fargo customers to meet their needs and grow the business - Ability to be proactive, innovative, and creative in meeting customer and enterprise needs - Ability to make client calls and actively participate in the sales development process - Knowledge and understanding of retail compliance controls, risk management, and loss prevention - Ability to follow policies, procedures, and regulations - High motivation with ability to successfully meet team objectives while maintaining individual performance - Experience mentoring and peer- coaching - Experience assessing customer needs and recommending products/services to fulfill those needs - Experience using business acumen to provide financial services consultation to small business customers - Knowledge and understanding of financial services consumer lending products - Ability to educate and connect customer to technology and share the value of mobile banking options - Ability to interact with integrity and professionalism with customers and employees Job Expectations: - Ability to work a schedule that may include most Saturdays - Adherence to Wells Fargo sales practices risk management culture - Current registration for FINRA Series 6 and Series 63 (or FINRA recognized equivalents) is required for this role or must be completed within a specified period. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite will be required - For the following states where hired, FINRA Series 65 (or equivalent) examination will also be required to be attempted within a specified period of time: AK, AL, CT, DE, HI, IA, ID, IN, KS, MD, MI, MN, MS, MT, NC, ND, NE, NM, OR, SC, SD, TN, TX, UT, VA, WA, WI, and WY. The State of WY permits referral-only licensed bankers to receive the IAR registration without completing the Series 65/66 exam requirement. This list of states is subject to change and Series 65 (or equivalent) licensing requirement would be based on current state requirements during employment - State Insurance license(s) are required for this role and must be completed within a specified period - Licensing requirements and expected completion timeline (determined by the number of licenses needed) will be communicated to the candidate upon offer acceptance - Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment in this position. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA review process at the time of offer acceptance - This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position - Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards - A current credit report will be used to assess your financial responsibility and credit fitness; however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary - This position is not eligible for Visa sponsorship Branch Locations: - Burbank Civic Plaza - 250 E Olive Street, Burbank, CA 91502 - Burbank Main - 900 N San Fernando Blvd, Burbank, CA 91504 - Glendale Gateway - 2933 Los Feliz Blvd, Los Angeles, CA 90039 - Glendale Main - 550 N Brand Blvd, Glendale, CA 91203 - Hollywood Main - 1600 Vine Street, Los Angeles, CA 90028 - Movietown Plaza - 7326 Santa Monica Blvd, STE 20, West Hollywood, CA 90046 - NoHo Commons -5300 Lankershim Blvd., Suite 155, North Hollywood, CA 91601 - Silver Lake - 2544 Glendale Blvd, Los Angeles, CA 90039 - Sunset-Vermont - 1534 N Vermont Blvd. Los Angeles, CA 90027 - Toluca Lake - 10225 Riverside Drive, Toluca Lake, CA 91602 - Valley Plaza - 12160 Victory Blvd., North Hollywood, CA 91606 - Wilson & Glendale - 611 East Wilson Ave, Glendale CA 91206 *Due to timing and resource needs, positions may not be available at all branch locations outlined in the posting. Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $27.00 - $41.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. - Health benefits - 401(k) Plan - Paid time off - Disability benefits - Life insurance, critical illness insurance, and accident insurance - Parental leave - Critical caregiving leave - Discounts and savings - Commuter benefits - Tuition reimbursement - Scholarships for dependent children - Adoption reimbursement Posting End Date: 19 Apr 2026 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Role Description Als Senior Lifecycle Marketing Manager (CRM) bei simpleclub verantwortest du die Konzeption, Umsetzung und Optimierung unserer CRM- und Lifecycle-Kommunikation über E-Mail, Push und In-App Touchpoints. Du denkst in User Journeys, nicht in einzelnen Kampagnen. Du analysierst unsere Kommunikation entlang des Customer und User Lifecycles und entwickelst eigenständig Konzepte, um Activation, Retention und Monetization gezielt zu steigern. Du arbeitest eng mit Leadership Stakeholdern aus Marketing, CRM & Revenue Operations, Product und Development und unserem Senior CRM & Revenue Operations Manager zusammen. Die zentrale Lifecycle Logik, Segmentierungsframeworks und CRM-Datenarchitektur liegen bei Revenue Operations. Innerhalb dieses Rahmens gestaltest du unsere CRM Kommunikation strategisch und operativ und bist zentraler Sparringspartner für Product, Product Marketing und Growth Marketing. Aufgaben - Entwicklung und kontinuierliche Optimierung von Lifecycle-Strategien und Kommunikationsstrecken entlang des Customer und User Lifecycles - Konzeption komplexer hyper-personalisierter CRM Automations und Journeys wie Onboarding, Activation, Retention und Win-Back - Eigenständige Identifikation von Schwachstellen und Leaks im Lifecycle Funnel sowie Ableitung konkreter Kommunikationsmaßnahmen - Enge Zusammenarbeit mit Sales, CSM, Product, Product Marketing und Growth zur Definition von Use Cases, Messaging-Ansätzen und kanalübergreifenden Experimenten - Erstellung, Weiterentwicklung und Testing von kanal-spezifischem CRM Content und Copy für E-Mail, Push Notifications und In-App Messages - Definition, Implementierung und Umsetzung einer strukturierten Experiment- und Testing-Logik für unsere CRM Kommunikation - Analyse der Performance deiner Maßnahmen auf Basis definierter KPIs und Business Metriken sowie Ableitung von Optimierungen - Operatives Setup, QA und Rollout von CRM Kampagnen in HubSpot & CEP (Braze) in enger Abstimmung mit unserem Senior CRM & Revenue Operation Manager - Saubere Dokumentation von Journeys, Learnings und Best Practices zur Skalierung Qualifications - Mehrjährige Erfahrung (mind. 5 Jahre) im CRM und Lifecycle Marketing in einem App- oder SaaS-Umfeld - Nachweisliche Erfahrung in der Entwicklung und Optimierung von Lifecycle-Kommunikation mit messbarem Impact (Zeig uns deine Erfolge!) - Starkes analytisches Verständnis für Funnel, Retention und Nutzerverhalten - Sehr gutes Gespür für CRM Copy, Nutzerpsychologie und kanal-spezifisches Messaging - Souveräner Umgang mit CRM- und App-Tools wie HubSpot, Braze und vergleichbaren Plattformen - Fähigkeit, selbstständig Hypothesen zu entwickeln und diese strukturiert zu testen - Klare, professionelle Kommunikation in der Zusammenarbeit mit Product, Growth und CRM & RevOps - Exzellente Deutschkenntnisse für Copywriting sowie sehr gutes Englisch - AI-first Arbeitsweise in der operativen CRM und Lifecycle Kommunikation - Erfahrung in der Planung und Umsetzung strukturierter A/B Tests sowie der Arbeit mit Experiment-Roadmaps im CRM oder Lifecycle Kontext - Erfahrung in der kontinuierlichen Weiterentwicklung und dem Testen neuer CRM Kommunikationskanäle in enger Zusammenarbeit mit Senior CRM & Revenue Operations Benefits - Hoher Gestaltungsspielraum innerhalb eines klaren CRM Frameworks - Direkter Impact auf Retention, Engagement und Umsatz - Enge Zusammenarbeit mit Senior CRM & Revenue Operations Manager - Unbegrenzter bezahlter Urlaub - Arbeiten von überall - Team-Events - Teilnahme an einer sinnvollen Mission - Transparente Vergütung: Gehaltsspanne für diese Rolle beträgt in Deutschland: 62.600 bis 84.800 EUR jährlich brutto