Model: Remote within the USA Scope: Full Time Salary: Competitive Key Responsibilities - Design outcome-driven content frameworks and AI workflows - Establish governance for AI-assisted content creation, retrieval, and usage - Define clear processes, metrics, and ownership to ensure operational effectiveness - Partner cross-functionally to drive alignment and adoption - Standardize terminology and taxonomies to improve discoverability and AI retrieval accuracy - Define and track KPIs to measure documentation impact and self-service effectiveness - Continuously evaluate and optimize content performance for AI-enabled experiences Qualifications - Strong understanding of cybersecurity principles and industry practices - Expertise in Identity and Access Management (IAM), including SAML, OIDC, SCIM, and MFA - Proven experience designing information architecture, metadata schemas, and structured content models - Hands-on experience with AI systems, including prompt development and optimizing content for AI retrieval and generation - Extensive experience creating structured, modular technical documentation in complex enterprise environments - Demonstrated ability to lead content transformation efforts from gap analysis through standards definition and organizational adoption

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. We’re hiring a Consultant, Digital Product Strategy – Group Health to define the what and why of our digital experience for agents, brokers, and members. In this brand-new, fully remote individual contributor role, you’ll partner closely with the Group Health Product leader and a dedicated Product Owner to shape and prioritize digital initiatives—spanning portals, quoting and implementation tools, and other experiences that make it easier to do business with Nationwide. You’ll center the user experience in everything you do: mapping workflows, uncovering pain points on the front end, and understanding the downstream operational impact behind the scenes. You’ll translate those insights into clear business cases and priorities for IT, track a portfolio of projects, proactively surface risks and blockers, and help drive an agile, iterative delivery approach. Ideal background: - Experience shaping digital products or workflows with a strong user experience and process lens; health plan or group benefits experience is a plus but not required. - Systems thinker who understands how changes in one part of the ecosystem impact other teams, tools, and processes; comfortable working within existing platforms (e.g., configuring portals or enterprise systems) to improve experiences. - Proven project or program management skills—keeping multiple initiatives moving, monitoring progress and risk, and escalating issues early to protect timelines and outcomes. - Background in agile, fast-moving organizations where iterative delivery, experimentation, and continuous improvement are part of the culture. This role is open to fully remote work. #LI-LP1 This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. Job Description Summary Our work is essential to helping Nationwide build future capabilities to serve customer needs. Keeping existing products relevant and marketable and building new products takes research, critical thinking, practicality, and collaboration. If you enjoy gathering input and information, working independently and on a team and creating innovative solutions for customers, we want to know more about you! As a Consultant, you'll lead the initiation, development, and maintenance of products with respect to design, profitability, and growth. We'll count on you to collect information and make recommendations regarding overall corporate objectives, field operations and staff services. Job Description Key Responsibilities: - Serves as a technical professional in the analysis of pricing and design features, product, and profitability. - Actively finds opportunities for improvement and makes solution recommendations. - Provides support and guidance related to product design and management. - Provides high level, strategic input on key initiatives addressing product strategy and profitability objectives. - Participates and may lead new business development and implementation projects. - Works with Product Directors to predict needs and issues. Acts as a resource to Product Directors. Reacts appropriately to market conditions. - Identifies and evaluates business opportunities. Partners with leadership to provide a regular assessment of financial results and recommendations to increase future profitability. - Investigates and assists in development of new tools and technology to improve product performance. - Reviews and analyzes highly technical and sophisticated market information on benchmark competitors. Identifies options to keep products market-competitive. May perform other responsibilities as assigned. Reporting Relationships: Reports to Director or Officer Typical Skills and Experiences: Education: Undergraduate degree in finance, economics, marketing, or related field preferred. Graduate degree desired. License/Certification/Designation: Industry designations (e.g., CPCU, ARM, CLU, FLMI, ChFC, CFP, NASD, etc.) preferred. Experience: Typically, eight years of relevant experience in a related industry. Knowledge, Abilities and Skills: Demonstrated strategic decision making. Proficiency in the use of analytic tools, plans pricing and products. Ability to drive for results, navigate ambiguity and to understand strategic objectives. Ability to lead high profile projects. Ability to creatively present ideas in written form and through presentations. Effective verbal and written communication skills. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner. Values: Regularly and consistently demonstrates Nationwide Values. Job Conditions: Overtime Eligibility: Not Eligible (Exempt) Working Conditions: Normal office environment. May require moderate to frequent travel. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. We currently anticipate accepting applications until 04/17/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. This position could be filled within any of the lower 48 U.S. states. Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247. For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Consultant, Product - Financial Services : $108,000.00-$200,000.00 The expected starting salary range for Consultant, Product - Financial Services : $108,000.00 - $162,000.00

The job profile for this position is Business Analytics Senior Advisor, which is a Band 4 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. POSITION SUMMARY The Client & Customer Experience (C&CE) team is responsible for the servicing of Cigna customers across multiple lines of business, including US Employer, Pharmacy Benefit Management, Individual and Family Plans, and more. C&CE owns the delivery of exceptional client and customer experience while operating Cigna’s call centers effectively and efficiently for the business. The Business Analytics Advisor will be responsible for supporting critical analytical work that impacts C&CE strategic priorities. This role is part of a Business Analyst team that provides direct support to the C&CE organization, including driving strategic improvements in customer experience, redesigning the destination servicing experience, and supporting improvements in the associate experience through better capabilities and tools. They will work closely with C&CE leadership and their teams to deeply understand the business problems at hand, develop analytical models/insights and build compelling business case presentations that positively influence go forward strategy. Advisors are expected to become subject-matter experts in their focus areas and will be looked to as thought leaders by C&CE partners and stakeholders. Advisors can expect to work on impactful projects across domains or functions, own their analysis, and present to senior (Managing Director+) audiences. This role will be highly visible, and the individual will be a critical thought partner to leaders across C&CE. This is a fully remote opportunity. Primary Functions - Shape C&CE strategy by developing business cases, evaluating options, and assessing costs and benefits to guide prioritization decisions - Leverage data to solve business problems by identifying data needs, pulling data from relevant sources, and performing analysis - Identify business opportunities using trend analysis and mining operational data for insights - Develop testing plans, monitor performance indicators, and be ready to quickly investigate and remediate emerging issues - Grow into a thought partner and executive storyteller by distilling work into crisp presentations that educate, inform, and inspire action Role Components:  - Analytics – Evaluate business opportunities and make strategic recommendations. Identify an effective method, perform data analysis, and develop recommendations that account for benefits, costs, risks, and alternatives. - Strategy – Shape the future of C&CE through data-driven analysis and business acumen. Identify and assess truly transformational opportunities for change over the next 3-5 years. - Business Judgment – Develop and use frameworks to scope and address ambiguous problems. Understand where the leverage is and focus problem-solving efforts to uncover insights that drive action. Data – Ground analysis in data as much as possible. Define needs, identify data sources, ensure data quality, and partner with data teams to complete analysis. Coding experience in a relevant language (e.g. SQL or Python) is a core requirement. - Communications – Influence senior leaders across C&CE and our stakeholder teams. Distill complex analytical work into key insights, recommendations, and next steps. Grow as a persuasive storyteller and thought leader. - Teamwork – Partner extensively across Cigna. Work closely with Operations, Tech, Finance, and business teams. Learn from supportive Analytics leaders and join an inclusive, empowering team where you can grow professionally and have fun! Basic Qualifications - Bachelor’s degree (math, economics, statistics, engineering, business or related field preferred) - Five years of relevant analytics or management consulting experience - Strong communication (oral and written), presentation, and facilitation skills - Ability to structure project / program plans and independently drive workstream forward - Ability to partner across organizations and roles to influence and deliver work - Two years of building, managing, or using business models, e.g. optimization, predictive analysis, or financial / credit modeling Preferred Qualifications - MBA or other relevant advanced degree (e.g. MS in Analytics) - Eight or more years of relevant analytics or management consulting experience - Proficiency in an analytics-focused coding language, e.g. SQL, Python, or R - Four or more years of end-to-end model design and ownership experience, e.g. optimization, predictive analysis, or financial / credit modeling - Two or more years of healthcare experience - Two or more years of experience in Operations and/or Customer Experience roles If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 112,800 - 188,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. This role is eligible for a $5,000 licensing sign on bonus! Sign-on bonus eligibility applies to candidates who apply from March 25 to April 30. The Wealth Advisor will be an essential member of a dedicated client practice team servicing Empower clients. In partnership with the Practice Lead and the Client Experience Specialist, this role will help deliver a high-touch, highly personalized experience designed to support our clients. Responsibilities will focus on relationship management and delivering thoughtful, strategic planning conversations within your area of expertise. The role will coordinate ongoing financial reviews, support the execution of planning campaigns, and help identify opportunities to deepen relationships and expand wallet share within an elite client base. This role is designed for a detail-oriented and proactive advisor who brings deep curiosity, strong financial acumen, and a commitment to delivering an experience that is Easy, Personal, and Enlightening—an essential part of our mission to empower financial freedom for all and our vision to transform financial lives through advice, people, and technology. This is an opportunity to play a key role in delivering a first-class client experience and to make a meaningful impact on the financial lives of the clients we serve. What You Will Do - Provide a best-in-class client experience through servicing proactive and reactive client engagements related to client onboarding, financial planning, and investor education. - Lead clients through optimal experience by effective management of outreach campaigns and Financial Planning milestones. - Client relationship management: collaborate with your advisory team to grow and maintain strong long-term relationships with highly valued clients - Identify and drive planning opportunities and coordinate financial planning information gathering - Financial planning & analysis: provide comprehensive financial planning services tailored to clients’ individual needs and goals. Present planning deliverables individually or alongside your advisory team. - Investment management: recommend, implement, and review investment strategies that align with clients’ risk tolerance and financial objectives. Remain informed about market trends, economic conditions, and regulatory changes impacting investments. - Assist with monthly audit reviews in collaboration with various EPW stakeholders. - Collaborate with Portfolio Management to drive relationship clearance, manage customization, and accommodate client requests. What You Will Bring - Bachelor Degree in Business or related discipline or equivalent experience - 4+ years related work experience in financial services and customer experience - FINRA Series 65 required - FINRA fingerprinting required - Sufficient knowledge of wealth management strategies, financial planning, tax and income optimization, and estate planning. - Excellent verbal and written communication skills; strong interpersonal skills; detail oriented; able to manage many time-sensitive tasks simultaneously; pro-active self-starter, strong situational awareness and contextual thinking, and strong organizational and presentation skills. - Exceptional at delivering effective client consultations – always composed, professional, and skilled at establishing trust and building long-term client relationships. - Proven ability to navigate multiple client needs, deliver on multi-product goals, and analyze and present investment portfolios to clients. - Proficient in or ability to quickly learn: Microsoft Word, Excel, Outlook, PowerPoint, Salesforce, NetX360, and other proprietary and recordkeeping systems. ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $65,600.00 - $92,675.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 05-02-2026 Want the latest money news and views shaping how we live, work and play? 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