• Conduct comprehensive business and technical analysis across all Innovation Lab products, including fusionCore and all accelerators. • Translate approved product direction into clear functional and technical requirements by analyzing customer workflows, business rules, and system behavior. • Support product build efforts by clarifying requirements, answering questions during development and testing, and validating completed work. • Serve as a primary owner for Product Support inquiries, performing root-cause analysis across configurations, data, and system behavior to diagnose and resolve product issues. • Identify recurring support patterns and usage gaps, translating them into actionable recommendations for product enhancements. • Create and maintain product documentation, including functional specifications, configuration notes, FAQs, and knowledge base content. • Collaborate with Architects and Engineering to validate feasibility, dependencies, and solution approaches. • Provide training and guidance to internal teams and customers on product functionality and best practices. • Facilitate communication across cross-functional teams, participating in refinement sessions, stand-ups, and other Agile ceremonies as needed. • Engage in integration and solution-design discussions for complex features, working with technical teams to devise scalable approaches. • Uphold Innovation Lab standards for analysis, documentation, and support across all accelerators. • Coordinate with data and reporting resources to define and validate data requirements. • Provide insights and recommendations to product leadership based on customer feedback, support trends, and product usage.

• Lead development, maintenance, and enhancement activities for the adult LTC provider enrollment system based on policy, regulatory, and contractual changes. • Review, analyze, and interpret statutes, regulations, and policies to develop system requirements and technical specifications. • Coordinate system design, testing, implementation, and validation with internal teams and contractors. • Serve as the technical subject-matter expert on adult provider enrollment, MCO Provider Network data, Medicaid Provider Extracts, and related interfaces. • Investigate and resolve system, interface, and data integrity issues. • Develop SAS, MMIS, CARES, and related data queries; validate and interpret results; prepare data in formats usable for leadership and program staff. • Produce standard and ad‑hoc reports, charts, tables, analyses, and presentations. • Conduct data trend analysis and recommend improvements for system performance and data quality. • Provide technical guidance and consultation to internal staff, leadership, vendors, and external stakeholders. • Ensure data handling and releases comply with HIPAA requirements. • Support special projects, vendor demonstrations, research activities, and adoption of new data tools.

• Define business needs and goals, and translate them into clear software requirements • Lead discovery and audit session with clients • Contribute to AI-driven prototyping and solution shaping • Conduct business and competitor analysis to help shape optimal solutions • Collaborate closely with stakeholders, PMs, designers, and development teams • Manage requirements: write and refine user stories and acceptance criteria • Prioritize requirements based on business value and stakeholder input • Support pre-sales and early project phases • Contribute to AI-driven prototyping and solution shaping • Participate in backlog management and other Agile/Scrum activities • Drive continuous improvement of product quality and customer satisfaction

Company Description Root liquids software’s is a web and mobile application development company. Our purpose is to help businesses and professionals excel in the technology environment through strategic, efficient and effective solutions catering to their unique needs. We provide professional development and consulting services in web and mobile applications development. Our service reaches out to web based solutions including website designing, eCommerce solutions and integration solutions as well as applications catering to advanced mobile technology. Job Description Business Analyst has the primary responsibility to elicit, analyse, validate, specify, verify and manage the business requirements needs of the project. He/she will also participate in the testing, implementation and support phases of the project. Responsibilities : Analyse business models and projects to determine loopholes and areas that need development and upgrade Collaborate with various teams and maintain proper communication. Analyse the vision and scope of new projects, services and softwares. Stay up to date with the latest industry standards and trends and implement these changes into new projects and services. Make presentations and arrange meetings to discuss data driven changes and improvements. Collect customer feedback and concerns through surveys, questionnaires or workshops. Optimise budget for various requirements and ensure cost efficiency Effectively communicate the needs and concerns of the users to the stakeholders Qualifications Bachelor s or Master’s degree 0-2 years of experience Strong communication, analytical, and problem-solving skills Familiar with tools like Excel, PowerPoint; exposure to EHR or ERP systems is a plus Eager to learn, detail-oriented, and able to manage multiple tasks in a dynamic environment Additional Information All your information will be kept confidential according to EEO guidelines.