• Design and operate ephemeral, pre-warmed development environments that agents and engineers can spin up on demand. • Own the infrastructure-level gates that prove a deploy is safe before it reaches production. • Build containerized mock services (generated from OpenAPI specs) so contributors can validate integration code against realistic third-party dependencies locally. • Build the review tooling, metrics dashboards, and operational controls that make our pipelines observable and improvable.

Role Description Como Analista de Devops, você será responsável por garantir a excelência no suporte da infraestrutura de cloud e no atendimento e resolução de incidentes técnicos em cloud, atuando como ponto de apoio estratégico para clientes internos sobre nossas tecnologias corporativas de cloud. Você será peça-chave para manter a continuidade dos serviços de TI, contribuindo para a melhoria da experiência do usuário e fortalecendo a confiabilidade das nossas soluções. - Desenvolvimento de Soluções: Criar, manter e aprimorar bibliotecas (libs), componentes e automações (utilizando Java e Python) que impactam a infraestrutura e sistemas (Kafka, K8s). - Gestão de Custos e Cloud: Gerenciar e otimizar o Budget da AWS, buscando e implementando proativamente melhorias para redução de custos de cloud. - Infraestrutura: Administrar e provisionar ambientes, incluindo a criação de clusters Kubernetes e gestão de pipelines críticas no Jenkins. - Autonomia e Estabilidade: Atuar com senso de dono e autonomia total em troubleshooting e resposta a incidentes críticos, garantindo a estabilidade das plataformas. Qualifications - Superior completo em Engenharia da Computação, Análise de Sistemas, Ciência da Computação ou cursos afins; - Certificações AWS; - Experiência em Cloud Computing: AWS (Lambda, EC2, S3, RDS); - Experiência em administração de ambiente Linux; - Experiência em sistema de orquestração Kubernetes; - Experiência com containers (Docker); - Aptidão com a cultura DevOps; - Familiaridade com fluxos de CI/CD, incluindo testes automáticos para garantir entregas de qualidade; - Habilidade com Jenkins, incluindo a criação e gestão de pipelines, bibliotecas e integrações; - Aptidão em automação de rotinas com Python e Bash; - Rotinas com monitoramento de recursos e aplicações (Grafana e Prometheus); - Inglês técnico (Capacidade de conversar com vendors globais/abertura de chamados); - Disponibilidade para atuar em regime de escala de sobreaviso e participar de janelas de manutenção noturnas ou em finais de semana, com rodízio entre a equipe. Requirements - Experiência com ambientes multicloud; - Conhecimento em automação de rotinas de suporte e devops (scripts, PowerShell, Bash, terraform, ansible, python); - Conhecimento em metodologia e ferramentas de FinOps; - Conceito de gerenciamento de criptografia em nuvem; - Conhecimento em banco de dados MySQL, Postgres e Oracle. Benefits - Cesta de benefícios flexíveis, você pode optar pelo que melhor se adequa com suas necessidades sendo possível escolher entre: Plano Odontológico, Flexfood (vale-refeição/vale alimentação), Transporte (mobilidade, vale transporte* e estacionamento*) e Auxílio creche (para crianças até 5 anos). - Plano de saúde nacional; - Licença parental; - PLR; - Treinamento e capacitações (universidade corporativa, Voxy e Alura); - Dayoff de aniversário; - Programa de incentivo a saúde física (wellhub, meditação e ginástica laboral); - Programa de incentivo a saúde mental; - Seguro de vida; - Kit boas-vindas.

As a key member of our team, you will have the chance to make a significant impact as we build and expand our global data center infrastructure. Responsibilities / What You'll Do: - Work with internal teams to establish network improvement plans - Responsible for driving and influencing senior leadership decision making - Builds and maintains effective working relationships and partnerships with stakeholders - Ability to drive conflict resolution between stakeholders, including senior management and cross functional teams - Conducts network design reviews and processes of various projects and products - Provides technology leadership by working with different teams to deliver solutions - Key decision maker on Network technology - Communicates budget estimates for cross functional projects/programs, and ensures teams execute assigned projects within approved budgets - Responsible for escalating issues and potential roadblocks to management, including making recommendations to address and resolve - Responsible for identifying and mitigating project execution risks - Guides and/or revises project plan to ensure it completely captures all activities and eliminates duplicative efforts - Defines and evangelizes processes, policies and standards across all stakeholders - Proactively seeks continuous improvement opportunities in process/ policies/ standards - Responsible for leading strategic planning, influencing and driving prioritization of initiatives with functional stakeholders - Responsible for developing and communicating a roadmap of projects and initiatives to functional stakeholders Qualifications / Your Background: - 15+ years of experience with planning and design of customer-facing SaaS production data centers with carrier-grade reliability - Strong knowledge of Internet routing protocols and techniques such as BGP, OSPF, ECMP, MPLS. - Expert knowledge and experience with routing protocols and traffic engineering - Expert knowledge and experience VPN encryption technologies, modern switching platforms, and firewalls including policy implementation and capacity management - Working knowledge of Juniper, Arista, and Cisco equipment highly desirable - Proven ability to manage mission-critical, highly visible infrastructure projects to completion. - Experience with low-level infrastructure testing and troubleshooting tools including packet capture devices, network equipment debug and diagnostics, (Wireshark, NetFlow) - Understanding of security-policy implementation details and how to manage design and support of network environments to maintain policy integrity Salary Range or On Target Earnings: Minimum: $194,900.00 Maximum: $426,300.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 04/15/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

Job Description Où vous travaillerez : N’importe où au Québec Le développement logiciel chez GoTo Nous sommes des pionniers de la technologie du travail à distance, qui créons des solutions puissantes et flexibles qui permettent à chacun de vivre sa vie au mieux, au travail et en dehors. Avec nous, vous aurez l’occasion d’ouvrir de nouvelles portes et de contribuer à redéfinir la façon dont l’humanité travaille. Pour nous, l’IA n’est pas qu’un mot à la mode, c’est un outil que nous utilisons pour apporter une valeur réelle et concrète à nos clients et à nos équipes. Nous nous concentrons sur la résolution de problèmes significatifs, et non sur l’ajout de fonctionnalités d’IA tape-à-l’œil. Ici, la croissance prend de nombreuses formes : vous pouvez diversifier vos compétences, relever de nouveaux défis, mener des initiatives et explorer des idées créatives. Rejoignez une équipe GoTo et jouez un rôle clé dans la transformation du lieu de travail pour des millions d’utilisateurs dans le monde entier. Votre travail fera vraiment une différence. Votre quotidien En tant que Développeur DevOps, votre travail inclura les tâches suivantes: - Concevoir, développer et optimiser les composants clés d’une plateforme d’observabilité propulsée par Kubernetes, utilisée par les équipes de développement dans un environnement cloud en constante évolution. - Appliquer les principes de développement logiciel de haute qualité afin de permettre le déploiement continu d’améliorations sur des services critiques à fort trafic, notamment l’ingestion de télémétrie, les alertes et les outils d’observabilité. - Collaborer au design de solutions répondant aux besoins des clients internes, au sein d’une équipe agile favorisant le consensus, la livraison collective de code, l’amélioration continue et la contribution aux logiciels Open Source. - Participer aux activités de support et d’astreinte (on-call), en maintenant de hauts standards de qualité et de fiabilité afin de garantir la performance de la plateforme et de limiter la charge opérationnelle. - Contribuer à l’intégration de l’intelligence artificielle dans la plateforme et dans les pratiques d’ingénierie, notamment à travers le développement d’agents IA pour accélérer les investigations, le dépannage et l’efficacité opérationnelle. Ce que nous recherchons En tant que Développeur DevOps, vous devriez avoir un profil similaire au suivant: - Baccalauréat en mathématiques, statistiques, informatique ou autre diplôme pertinent - 3+ années d'expérience dans un rôle similaire au sein d'une équipe de développement logiciel - Expérience avec les Cloud publics (AWS/EKS, OCI/OKE) - Expérience avec Kubernetes et les conteneurs (docker) - Expérience pratique avec les concepts d’Infrastructure as Code (Terraform, Argo, Helm) - Expérience dans la construction d'un agent IA conversationnel (Pydantic) Ce que nous offrons Chez GoTo, nous croyons qu’il est important de soutenir nos employés avec une gamme complète d’avantages conçus pour s’adapter à votre vie, au travail comme ailleurs. Voici seulement quelques-uns des avantages auxquels vous pouvez vous attendre en rejoignant notre équipe: - Prestations de santé complètes, assurance vie et invalidité, programmes d’aide à la fertilité et à la constitution d’une famille; - Congés et vacances payés généreux, congés pour bénévolat, journées de bien-être personnel trimestrielles et journées sans réunions; - Programmes de remboursement des frais de scolarité et de lecture pour appuyer votre formation continue et votre développement professionnel; - Programme de bien-être Thrive Global, programme confidentiel d’aide aux employés (PAE), encadrement individuel en matière de bien-être; - Programmes pour les employés – dont des groupes de ressources pour les employés (GRE), le programme « GoTo s’implique » et notre programme de jumelage des dons de bienfaisance – permettant d’amplifier votre réseau social et les bienfaits de vos actions. - Un régime enregistré d’épargne-retraite (REER) pour vous aider à planifier votre avenir. - Des programmes de remboursement des frais de gym pour favoriser votre bien-être physique. - L’accès à des services de télémédecine pour un accès pratique aux soins de santé. - Un programme de primes au rendement GoTo pour célébrer votre implication et vos contributions. - Une allocation mensuelle de travail à distance pour couvrir les frais de votre bureau à domicile. *** Langue de travail pour les postes situés au Québec La connaissance du français est requise pour les postes situés en permanence au Québec afin que le titulaire puisse communiquer au besoin avec ses collègues, les partenaires et les fournisseurs au Québec. Une formation en français est offerte à tout titulaire d’un poste permanent au Québec qui ne possède pas une bonne connaissance du français. *** Autres exigences linguistiques La maîtrise de l’anglais est requise pour ce poste afin de communiquer avec les collègues, les clients et les partenaires (ou les fournisseurs) qui sont majoritairement situés à l’extérieur du Québec. Pour les postes en recherche et développement, il est également nécessaire de comprendre la documentation technique et scientifique de notre industrie disponible majoritairement en anglais. Chez GoTo, vous trouverez la flexibilité, les ressources et le soutien dont vous avez besoin pour vous épanouir au travail, à la maison et partout ailleurs. Vous travaillerez à la réalisation d’un objectif commun avec une équipe ouverte d’esprit et unie dont l’impact est plus grand que la somme de ses parties. Nous nous engageons à créer un espace inclusif pour tous, parce que nous savons que ces perspectives uniques font de nous une entreprise et une communauté plus forte. Joignez-vous à nous pour faire partie d’une entreprise qui investit dans votre avenir. Ensemble, nous serons authentiques, nous verrons grand, nous avancerons rapidement, nous grandirons continuellement et nous maintiendrons notre priorité client. En savoir plus. ------------------------------------------------- Where you’ll work: Province of Quebec, Canada (anywhere) Engineering at GoTo We’re trailblazers in remote work technology—building powerful, flexible solutions that empower everyone to live their best life, both at work and beyond. With us, you’ll have the opportunity to chart new paths and help redefine how the world works. For us, AI isn’t just a buzzword; it’s a tool we use to deliver real, practical value to our customers and teams. We focus on solving meaningful problems, not just adding features for the sake of using AI. Here, growth takes many forms: you can expand your skills, take on new challenges, lead initiatives, and explore creative ideas. Join a GoTo product team and play a key role in transforming the workplace for millions of users worldwide—your work will truly make a difference. Your Day to Day As a DevOps Developer, you would be working on: - Design, build, and optimize core components of an internal Kubernetes-based observability platform that enables development teams to operate services in a fast-changing cloud-native environment. - Deliver high-quality software improvements through continuous delivery for critical, high-traffic production services, including telemetry ingestion, alerting, and observability tooling. - Collaborate in an agile, engineering-driven team to design solutions for internal customer needs, contribute to shared code delivery, and leverage and support Open Source technologies. - Participate in platform support and on-call operations, maintaining strong quality standards to ensure reliability, scalability, and a sustainable operational workload. - Advance the use of AI across the platform and engineering practices, including building AI-powered tools and agents that improve investigation, troubleshooting, decision-making, and operational efficiency. What We’re Looking For As a DevOps Developer, your background will look like: - Bachelor's degree in mathematics, Statistics, Computer Science, or another relevant degree - 3+ years of experience in a similar role working on a software development team - Experience with Public Clouds (AWS/EKS, OCI/OKE) - Experience with Kubernetes and Containerization (e.g., CRI-O, Containerd) - Practical experience with Infrastructure as Code (ideally Terraform, Argo, Helm) - Experience building conversational AI agent (Pydantic) What We Offer At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team: - Comprehensive health benefits, life and disability insurance. - Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days - Tuition and reading reimbursement programs to support your continuous learning and professional growth - Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching - Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact. - Registered Retirement Savings Plan (RRSP) to help you plan for your future - Gym reimbursement programs to encourage your physical well-being - Access to telemedicine services for convenient healthcare support - GoTo performance bonus program to celebrate your impact and contributions - Monthly remote work stipend to support your home office expenses *** Working language for positions in Quebec Knowledge of French is required for permanent positions in Quebec, to enable the incumbent to communicate as needed with colleagues, partners and suppliers in Quebec. French-language courses are offered to any incumbent of a permanent position in Quebec who does not have a good knowledge of French. *** Other language requirements Fluency in English is required for this position in order to communicate with colleagues, customers and partners (or suppliers) who are mostly located outside Quebec. For positions in research and development, it is also necessary to understand the technical and scientific documentation of our industry, most of which is available in English. At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.