Description PROGRAM BUSINESS ANALYST You are required to live in Massachusetts to be considered for this role. Provides analytical and documentation support for complex state or federally funded health initiatives. Supports program implementation by assisting with grant administration, procurement and deliverable tracking, reporting workflows, and compliance documentation under the direction of senior staff. Maintains structured trackers for milestones, deliverables, reporting deadlines, and partner/subrecipient documentation. Supports data extraction, cleaning, and validation activities to inform program reporting and performance monitoring. Assists with reconciliation of basic financial and performance information and preparation of supporting materials for recurring reports and deliverables. Contributes to organized, audit-ready documentation practices within compliance-driven environments and supports cross-functional workstreams requiring strong attention to detail and structured execution. Basic Qualifications: - High school diploma or GED required. Associate’s or Bachelor’s degree in public health, public administration, business administration, health policy, data analytics, economics, or related field preferred. - Minimum 1 year of experience supporting administrative, analytical, or program coordination functions, preferably within public-sector, healthcare, or grant-funded environments. - Experience working with structured trackers, documentation systems, and/or reporting workflows preferred. - Comfortable working with data in Excel and maintaining organized documentation; strong attention to detail and ability to follow defined processes. - Exposure to compliance-driven or documentation-intensive environments preferred. #PT26ICF #Indeed Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $67,063.00 - $114,008.00 Massachusetts Remote Office (MA99)

Description PROGRAM BUSINESS ANALYST You are required to live in Maine to be considered for this role. Provides analytical and documentation support for complex state or federally funded health initiatives. Supports program implementation by assisting with grant administration, procurement and deliverable tracking, reporting workflows, and compliance documentation under the direction of senior staff. Maintains structured trackers for milestones, deliverables, reporting deadlines, and partner/subrecipient documentation. Supports data extraction, cleaning, and validation activities to inform program reporting and performance monitoring. Assists with reconciliation of basic financial and performance information and preparation of supporting materials for recurring reports and deliverables. Contributes to organized, audit-ready documentation practices within compliance-driven environments and supports cross-functional workstreams requiring strong attention to detail and structured execution. Basic Qualifications: - High school diploma or GED required. Associate’s or Bachelor’s degree in public health, public administration, business administration, health policy, data analytics, economics, or related field preferred. - Minimum 1 year of experience supporting administrative, analytical, or program coordination functions, preferably within public-sector, healthcare, or grant-funded environments. - Experience working with structured trackers, documentation systems, and/or reporting workflows preferred. - Comfortable working with data in Excel and maintaining organized documentation; strong attention to detail and ability to follow defined processes. - Exposure to compliance-driven or documentation-intensive environments preferred. #PT26ICF #Indeed Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $55,400.00 - $94,180.00 Maine Remote Office (ME99)

Who We Are Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do This role supports the Agency Operations team through a combination of data analysis, operational support, compliance/audit activities, and process improvement. The position is highly cross-functional and requires a self-directed individual who can work independently while collaborating with stakeholders across operations, underwriting, legal, and leadership. This is a hybrid role blending business analysis, operations, compliance, and project coordination. This is a remote opportunity. Candidates must be based in the Eastern Time Zone or able to work Eastern Time Zone hours. What You'll Do: - Analyze agent activity and usage of proprietary systems and data to identify trends, risks, and opportunities. - Monitor and report on behaviors such as data usage without corresponding order generation; recommend and support appropriate actions (e.g., access changes). - Produce recurring (monthly/quarterly) reporting and insights for leadership. - Partner with leadership on enterprise risk and compliance initiatives related to agency operations. - Support internal and external audits by gathering data, documenting processes, and tracking findings. - Assist in audit remediation efforts, ensuring issues are resolved and properly reported. - Participate in quarterly compliance reviews and ongoing monitoring activities. - Document and maintain business processes, procedures, and standard operating guidelines. - Create and maintain knowledge base articles and training materials. - Identify opportunities to improve efficiency, reduce manual work, and enhance controls. - Support and/or lead operational and compliance-related projects. - Coordinate across cross-functional stakeholders (e.g., operations, underwriting, legal, sales leadership). - Track progress, organize deliverables, and communicate updates to stakeholders at all levels. - Assist in maintaining and updating business continuity plans. - Support periodic testing and communication efforts through internal notification systems. - Ensure plans are reviewed and updated annually. - Serve as a backup resource to underwriting support. - Coordinate high-liability or complex transactions with underwriters. - Ensure accuracy and timely handling of operational requests. - Support data governance practices by ensuring appropriate use, access, and integrity of company data. - Identify and escalate risks related to improper data usage. - Leverage tools (including AI/automation) to streamline processes and reduce manual effort. - Recommend and implement improvements to increase operational efficiency. What You'll Bring: - BS Degree or equivalent work experience - 2–5+ years of experience in business analysis, operations, compliance, or similar role - Strong analytical and problem-solving skills with experience interpreting data and identifying trends - Exposure to compliance, audit, or risk management environments (preferred) - Experience with process documentation and SOP creation - Ability to manage multiple priorities in a hybrid role - Strong communication and presentation skills, with the ability to interact across all levels of the organization (including leadership) - High level of self-motivation and ability to work independently in a remote environment - Experience working cross-functionally with diverse stakeholders - Proficiency in Microsoft Office (Excel, PowerPoint, etc.) Pay Range: $73,900.00 - $98,500.00 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

• Assess existing Business Processes, System Landscapes, and User Pain Points to understand problem statements and recommend technical solutions • Facilitate Requirements Gathering Sessions with Business and Technical stakeholders • Facilitate Functional Design Sessions with Business and Technical stakeholders • Lead the documentation of Functional Design Specifications in the form of Epics, Features, and User Stories • Lead Scrum Team “Refinement” Sessions with Technical Stakeholders to summarize Feature’s Design, determine estimates, and prepare for Sprint Cycles • Present live Product Demonstrations for enhancements being introduced into the solution • Provide Support for QA + UAT Test Case Authoring and Execution Activities • Review, Triage, and provide clarifications for System Bugs and Production Incidents • Prepare System Release Notes to be distributed to End Users for training and change management purposes • Assist with Sprint Planning Activities and send communications to stakeholders • Participate in team retrospectives and help drive continuous improvement