Who We Are Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do This role supports the Agency Operations team through a combination of data analysis, operational support, compliance/audit activities, and process improvement. The position is highly cross-functional and requires a self-directed individual who can work independently while collaborating with stakeholders across operations, underwriting, legal, and leadership. This is a hybrid role blending business analysis, operations, compliance, and project coordination. This is a remote opportunity. Candidates must be based in the Eastern Time Zone or able to work Eastern Time Zone hours. What You'll Do: - Analyze agent activity and usage of proprietary systems and data to identify trends, risks, and opportunities. - Monitor and report on behaviors such as data usage without corresponding order generation; recommend and support appropriate actions (e.g., access changes). - Produce recurring (monthly/quarterly) reporting and insights for leadership. - Partner with leadership on enterprise risk and compliance initiatives related to agency operations. - Support internal and external audits by gathering data, documenting processes, and tracking findings. - Assist in audit remediation efforts, ensuring issues are resolved and properly reported. - Participate in quarterly compliance reviews and ongoing monitoring activities. - Document and maintain business processes, procedures, and standard operating guidelines. - Create and maintain knowledge base articles and training materials. - Identify opportunities to improve efficiency, reduce manual work, and enhance controls. - Support and/or lead operational and compliance-related projects. - Coordinate across cross-functional stakeholders (e.g., operations, underwriting, legal, sales leadership). - Track progress, organize deliverables, and communicate updates to stakeholders at all levels. - Assist in maintaining and updating business continuity plans. - Support periodic testing and communication efforts through internal notification systems. - Ensure plans are reviewed and updated annually. - Serve as a backup resource to underwriting support. - Coordinate high-liability or complex transactions with underwriters. - Ensure accuracy and timely handling of operational requests. - Support data governance practices by ensuring appropriate use, access, and integrity of company data. - Identify and escalate risks related to improper data usage. - Leverage tools (including AI/automation) to streamline processes and reduce manual effort. - Recommend and implement improvements to increase operational efficiency. What You'll Bring: - BS Degree or equivalent work experience - 2–5+ years of experience in business analysis, operations, compliance, or similar role - Strong analytical and problem-solving skills with experience interpreting data and identifying trends - Exposure to compliance, audit, or risk management environments (preferred) - Experience with process documentation and SOP creation - Ability to manage multiple priorities in a hybrid role - Strong communication and presentation skills, with the ability to interact across all levels of the organization (including leadership) - High level of self-motivation and ability to work independently in a remote environment - Experience working cross-functionally with diverse stakeholders - Proficiency in Microsoft Office (Excel, PowerPoint, etc.) Pay Range: $73,900.00 - $98,500.00 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

• Assess existing Business Processes, System Landscapes, and User Pain Points to understand problem statements and recommend technical solutions • Facilitate Requirements Gathering Sessions with Business and Technical stakeholders • Facilitate Functional Design Sessions with Business and Technical stakeholders • Lead the documentation of Functional Design Specifications in the form of Epics, Features, and User Stories • Lead Scrum Team “Refinement” Sessions with Technical Stakeholders to summarize Feature’s Design, determine estimates, and prepare for Sprint Cycles • Present live Product Demonstrations for enhancements being introduced into the solution • Provide Support for QA + UAT Test Case Authoring and Execution Activities • Review, Triage, and provide clarifications for System Bugs and Production Incidents • Prepare System Release Notes to be distributed to End Users for training and change management purposes • Assist with Sprint Planning Activities and send communications to stakeholders • Participate in team retrospectives and help drive continuous improvement

Benefits: - Health insurance - Paid time off - Training & development The scope of the proposed services will include the following: - Agile methods to analyze and document business functions and requirements - Consult with management and personnel to identify, define and document business functions, needs and objectives, operational procedures, problems, input and output requirements - Analyze the integration of business functions with technology - Perform and/or facilitate business and technical analysis in support of project design and implementation for a team of application programmers - Identify and document relevant business processes contained in legacy application data systems - Build out and support the management and prioritization of the product backlog - Create user stories based on requirements and capture technical requirements as needed - Participates in all necessary team meetings and design sessions in accordance with Scrum ceremonies Expertise and/or relevant experience in the following areas are mandatory: - Three (3) years of experience as a Business Analysis including eliciting, analyzing, and documenting business functions, processes, and requirements - Two (2) years of experience in Agile methodologies (Scrum, Kanban, etc.), writing user stories, and maintaining a healthy product backlog - Excellent verbal and written communication skills - Creating requirements documentation for complex projects Expertise and/or relevant experience in the following areas are desirable but not mandatory: - Documenting business requirements on a government modernization project - Identifying and documenting business processes contained in legacy application data systems - Business Analysis certifications such as PMI-PBA or CBAP - Quality assurance testing of application software - Creating operating procedures, user guides, and/or training material - Creating wireframe/mockups using applications such as Figma - Local candidates are preferred but not required. This is a remote position.

Looking for a meaningful way to make a difference in the lives of older adults? At PacificSource PACE LLC, you will be part of a team that provides compassionate, coordinated care that helps participants live safely, independently, and with dignity. Our approach honors the whole person, and that includes the people who work here. At PACE, you will join colleagues who value respect, connection, and shared purpose. We create space for every team member to contribute their strengths, grow in their role, and feel supported in the important work of caring for our community. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to disability, veteran status, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, or any other protected status. We are committed to reflecting the diversity of the communities we serve and creating a workplace where differences are celebrated and everyone can thrive. The PACE Business Analyst plays a critical role in supporting data-driven decision-making across clinical and financial operations. This position is responsible for analyzing utilization management data, evaluating HCC (Hierarchical Condition Category) coding models, coordinating the one-third Financial Audit, Part D Bid(s), reviewing IBNR (Incurred but Not Reported) claims estimates, and providing actionable insights to the Chief Medical Officer and Program Director for budgeting and financial performance. The ideal candidate will possess strong analytical skills, healthcare finance knowledge, and a deep understanding of managed care operations. Essential Responsibilities: - Analyze trends in service utilization, hospital admissions, and care coordination. - Identify cost drivers and opportunities for care optimization. - Collaborate with IT in the development of dashboards and reports to monitor key utilization metrics from both claims-based and Electronic Health Record (EHR) data. - Evaluate HCC coding trends and the impact to Per Member Per Month payments. - Collaborate with coding and clinical teams to improve risk score capture. - Collaborate with the Finance and Actuarial Teams to model financial impacts of coding changes on capitation payments. - Serve as the primary liaison for the annual Centers for Medicare and Medicaid Services (CMS) one-third Financial Audit. - Coordinate data collection, validation, and submission processes. - Participate in the development of the Part D bid. - Collaborate with compliance regarding CMS audit requirements and timelines. - Develop annual PS PACE Budget. - Review actuarial estimates of IBNR claims. - Validate assumptions and methodologies used in IBNR calculations. - Provide insights to support accurate financial forecasting and reserve setting. - Monitor and validate the accuracy of medical and pharmacy claims adjudication. - Identify and resolve discrepancies or errors in claims processing. - Reconciliation of Residential and Long Term Care services claims as compared to PACE Interdisciplinary Team authorized services. - Collaborate with the pharmacy benefit manager (PBM) and internal teams to ensure compliance with CMS guidelines and cost containment strategies. - Prepare presentations and reports for senior leadership. - Translate complex data into clear, actionable recommendations. - Support strategic planning and budget development processes. Supporting Responsibilities: - Meet department and company performance and attendance expectations. - Follow privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information. - Perform other duties as assigned. SUCCESS PROFILE Work Experience: Minimum of 3 of experience in healthcare finance, preferably in a PACE, Medicare Advantage, health system, or managed care setting. Experience working with geriatric or frail populations is preferred. Education, Certificates, Licenses: Bachelor’s degree required. Preferred areas of study: accounting, healthcare administration, finance, business, data analytics, or related field. Candidates with an associate’s degree and 2 years of relevant experience, or a high school diploma and 4 years of relevant experience, in addition to the required minimum years of work experience will also be considered. Knowledge: Strong knowledge of CMS regulations, HCC coding, and Part D financial requirements. Proficiency in data analysis tools (e.g., Excel, SQL, Workday, Power BI, Tableau). Excellent communication and presentation skills. Ability to work independently and collaboratively in a fast-paced environment. Experience with actuarial modeling or financial forecasting. Familiarity with Electronic Health Record systems and claims data structures. Understanding quality metrics and value-based care models. Each member of the PACE organization's staff that has direct contact with participants must meet the following conditions: - Be legally authorized (for example, currently licensed, registered or certified if applicable) to practice in the State in which he or she performs the function or action. - Only act within the scope of his or her authority to practice. - Have 1 year of experience working with a frail or elderly population - Meet a standardized set of competencies for the specific position description established by the PACE organization before working independently. - Be medically cleared for communicable diseases before engaging in direct participant contact. Competencies - Adaptability - Building Customer Loyalty - Building Strategic Work Relationships - Building Trust - Continuous Improvement - Contributing to Team Success - Planning and Organizing - Work Standards Environment: Work inside in general office and clinical settings with ergonomically configured equipment. Travel is required approximately 10% of the time. Skills: Compensation Disclaimer The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range. Base Range: $58,074.38 - $92,919.03 Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: - We are committed to doing the right thing. - We are one team working toward a common goal. - We are each responsible for customer service. - We practice open communication at all levels of the company to foster individual, team and company growth. - We actively participate in efforts to improve our many communities-internally and externally. - We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. - We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Work is performed in a clinic setting with typical healthcare exposures, including contact with bodily fluids, infectious diseases, and cleaning chemicals; PPE is provided and required. The role involves stooping, bending, sitting, standing, and moving between clinical areas for extended periods. May assist participants with mobility, including guiding, supporting, escorting, and occasional transfer assistance using proper body mechanics. Must be able to lift, push, pull, or carry up to 35 pounds occasionally and perform frequent repetitive motions such as typing and operating medical or office equipment. Some positions require occasional travel to PACE sites, participant homes, or external appointments. Must be able to speak clearly, understand verbal instructions, and interact professionally with participants, caregivers, and staff. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.