Organize and implement all aspects and technical portions of core and supplemental underage drinking and drunk driving prevention programs for targeted populations at the State and Local level. Responsible for all program administration including regular liaison and reporting, achievement of established performance objectives, development of programs to achieve objectives and adherence to all program and/or grant policies and guidelines. This is a remote position, which requires the selected candidate to reside in Lee, Collier, or Charlotte County, FL. This position pays $47,500 annually. RESPONSIBILITIES - Ensure that goals and objectives as designated by MADD management and/or the grantor are achieved by developing and designing events targeted to accomplish specific objectives and providing marketing and outreach of the program to community agencies. Ensure that grant proposals include MADD’s program directives. - Manage the implementation and logistics of adult drunk driving prevention and underage drinking prevention programs through the design and facilitation of training programs at the State and Local level. - Organize and host orientation meetings, evaluation meetings, facilitator training and facilitation of parent workshops and student presentations. - Source and recruit volunteers, as needed, for applicable programs. Provide training, guidance, support and motivation to volunteers and staff by conducting training meetings, telephone coaching and on-site assistance. - Coordinate logistics for MADD events (e.g., LER, Move with MADD). - Oversee volunteer engagement and ensure brand consistency. - Participate in and support fundraising activities, including community engagement and donor outreach, to help supplement program support beyond grant funding as required. - Support sponsorship development and donor relations. - Assist in achieving fundraising goals with the manager and partners. - Maintain tracking and data collection of programs and/or grant results, financial reports, and the progress for evaluation and improvement. Identify areas that are not fully utilizing the resources available and ensure assistance is provided in a timely manner. - Participate in the implementation of National program evaluation measures. - Perform other duties as assigned. QUALIFICATIONS - Bachelor’s degree in related field such as Human Services or equivalent experience. - One to two years’ experience in work with the implementation of community awareness, education, partnership and youth programs specifically related to community health. - Previous experience working with programs or grant administration helpful. - Travel and flexible hours are required. - Requires experience or demonstrated ability in outreach, community engagement, and grassroots or donor-focused fundraising strongly preferred. - Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects, and execute in a high-volume environment. - Excellent communication skills with the ability to develop and convey thoughts clearly, logically, and concisely both orally and in writing, using appropriate grammar and command of the English language. - Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities. - Must be able to work on a timetable, meet deadlines, follow instructions, and accept direction on given assignments. - Strong work ethic with the ability to maintain a high activity level. - Must have exceptional internal and external customer service orientation. - Must have demonstrated computer skills including Microsoft Excel, Word and Outlook and be familiar with entering data into on-line systems. Should also have basic record keeping and math skills. - Ability to maintain social, ethical, and organizational standards in job related activities, at work and in the community. - Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job. BENEFITS Eligible within first 30-45 days - Health, Dental, Vision - Retirement 403(b) + employer matching - 4 weeks accrued PTO - 12 Paid Holidays per calendar year - Up to 3 Floating Holidays per calendar year - Paid Sick Time - Modified Educational Assistance - Maternal and Paternal Leave - Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer - FSA, HRA - Employee Assistance Program How to Apply - to be considered please click on the 'apply now' blue button #zr

Organize and implement all aspects and technical portions of core and supplemental underage drinking and drunk driving prevention programs for targeted populations at the State and Local level. Responsible for all program administration including regular liaison and reporting, achievement of established performance objectives, development of programs to achieve objectives and adherence to all program and/or grant policies and guidelines. This is a remote position that does require the selected candidate to reside in the general Atlanta area. The salary for this position is $45,000 annually RESPONSIBILITIES - Ensure that goals and objectives as designated by MADD management and/or the grantor are achieved by developing and designing events targeted to accomplish specific objectives and providing marketing and outreach of the program to community agencies. - Ensure that grant proposals include MADD’s program directives. - Manage the implementation and logistics of adult drunk driving prevention and underage drinking prevention programs through the design and facilitation of training programs at the State and Local level. - Organize and host orientation meetings, evaluation meetings, facilitator training and facilitation of parent workshops and student presentations. - Source and recruit volunteers, as needed, for applicable programs. - Provide training, guidance, support and motivation to volunteers and staff by conducting training meetings, telephone coaching and on-site assistance. - Maintain tracking and data collection of programs and/or grant results, financial reports, and the progress for evaluation and improvement. Identify areas that are not fully utilizing the resources available and ensure assistance is provided in a timely manner. - Participate in the implementation of National program evaluation measures. - If applicable - Support organizational fundraising efforts by meeting assigned revenue goals, conducting prospect research for potential partners, soliciting financial or in-kind contributions, and assisting with the planning and execution of fundraising/special events. - Perform other duties as assigned. QUALIFICATIONS - Bachelor’s degree in related field such as Human Services or equivalent experience. - One to two years’ experience in work with the implementation of community awareness, education, partnership and youth programs specifically related to community health. Previous experience working with programs or grant administration helpful. - Travel and flexible hours are required. - Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects, and execute in a high-volume environment. - Excellent communication skills with the ability to develop and convey thoughts clearly, logically, and concisely both orally and in writing, using appropriate grammar and command of the English language. - Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities. - Must be able to work on a timetable, meet deadlines, follow instructions, and accept direction on given assignments. - Strong work ethic with the ability to maintain a high activity level. - Must have exceptional internal and external customer service orientation. - Must have demonstrated computer skills including Microsoft Excel, Word and Outlook and be familiar with entering data into on-line systems. Should also have basic record keeping and math skills. - Ability to maintain social, ethical, and organizational standards in job related activities, at work and in the community. - Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job. - BENEFITS Eligible within first 30-45 days - Health, Dental, Vision - Retirement 403(b) + employer matching - 4 weeks accrued PTO - 12 Paid Holidays per calendar year - Up to 3 Floating Holidays per calendar year - Paid Sick Time - Modified Educational Assistance - Maternal and Paternal Leave - Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer - FSA, HRA - Employee Assistance Program How to Apply To be considered please click on the 'apply now' blue button

Organize and implement all aspects and technical portions of core and supplemental underage drinking and drunk driving prevention programs for targeted populations at the State and Local level. Responsible for all program administration including regular liaison and reporting, achievement of established performance objectives, development of programs to achieve objectives and adherence to all program and/or grant policies and guidelines. This is a remote, work from home position, which will require the selected candidate to reside in Southern Georgia. The salary for this position is $48,000. RESPONSIBILITIES - Ensure that goals and objectives as designated by MADD management and/or the grantor are achieved by developing and designing events targeted to accomplish specific objectives and providing marketing and outreach of the program to community agencies. Ensure that grant proposals include MADD’s program directives. - Manage the implementation and logistics of adult drunk driving prevention and underage drinking prevention programs through the design and facilitation of training programs at the State and Local level. - Organize and host orientation meetings, evaluation meetings, facilitator training and facilitation of parent workshops and student presentations. - Source and recruit volunteers, as needed, for applicable programs. Provide training, guidance, support and motivation to volunteers and staff by conducting training meetings, telephone coaching and on-site assistance. - Maintain tracking and data collection of programs and/or grant results, financial reports, and the progress for evaluation and improvement. Identify areas that are not fully utilizing the resources available and ensure assistance is provided in a timely manner. - Participate in the implementation of National program evaluation measures. - Perform other duties as assigned. QUALIFICATIONS - Bachelor’s degree in related field such as Human Services or equivalent experience. - One to two years’ experience in work with the implementation of community awareness, education, partnership and youth programs specifically related to community health. Previous experience working with programs or grant administration helpful. - Travel and flexible hours are required. - Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects, and execute in a high-volume environment. - Excellent communication skills with the ability to develop and convey thoughts clearly, logically, and concisely both orally and in writing, using appropriate grammar and command of the English language. - Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities. - Must be able to work on a timetable, meet deadlines, follow instructions, and accept direction on given assignments. - Strong work ethic with the ability to maintain a high activity level. - Must have exceptional internal and external customer service orientation. - Must have demonstrated computer skills including Microsoft Excel, Word and Outlook and be familiar with entering data into on-line systems. Should also have basic record keeping and math skills. - Ability to maintain social, ethical, and organizational standards in job related activities, at work and in the community. - Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job. - BENEFITS Eligible within first 30-45 days - Health, Dental, Vision - Retirement 403(b) + employer matching - 4 weeks accrued PTO - 12 Paid Holidays per calendar year - Up to 3 Floating Holidays per calendar year - Paid Sick Time - Modified Educational Assistance - Maternal and Paternal Leave - Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer - FSA, HRA - Employee Assistance Program How to Apply To be considered please click on the 'apply now' blue button #zr

The Program Manager, Research & Customer Insights drives the strategy and execution of holistic research and analysis to optimize the customer journey. You will own the analysis of customer touchpoints across the full lifecycle to uncover gaps, opportunities, and value at each stage of the customer lifecycle. You will own the strategic direction for feedback platforms, develop a research roadmap that integrates journey analysis, and contribute to a culture of continuous discovery. This role blends Customer Experience (CX) strategy, analytics, service design, and digital experience optimization. You will develop, track, and report on KPIs, build data pipelines in collaboration with technical teams, and translate insights into actionable strategies that shape our customer success delivery approach. Roles and Responsibilities: · Customer Journey Mapping & Optimization: Lead the end-to-end mapping of customer journeys across multiple channels and touchpoints. Identify pain points, drop-off areas, and high-value moments using both qualitative and quantitative methods to co-create future-state journeys. · Data-Driven Insights & Reporting: Proactively synthesize signals across quantitative and qualitative feedback to identify friction. Partner with key stakeholders to build and optimize data pipelines that consolidate journey data. · Strategic Research Program Development: Develop and operationalize a strategic, mixed-methods research program that integrates longitudinal data with deep-dive qualitative studies to provide actionable insights that deliver business results. · Help build a robust CX framework: Support the development and tracking of key CX business metrics (e.g., NPS, CSAT, CES, retention, adoption rates). Move beyond standard reporting towards predictive modelling. · Cross-Functional Leadership: Work closely with Customer Success, Support, Professional Services, Marketing, and Product to ensure initiatives reflect the voice of the customer. Serve as a CX advocate, ensuring that decisions across the business align with journey insights. · AI & Technology Innovation: Model the strategic use of AI for research planning, thematic analysis, and insight synthesis to increase team efficiency. Assess and recommend CX technology solutions to enhance journey visibility and personalization. · Platform & Governance: Manage the day-to-day administration and governance of the research platform ecosystem. Proactively partner with business units to optimize dashboards, drive user adoption, and integrate demographic data for deeper segmentation. Within 30 days, you will: · Complete an audit of the current CX tech stack (e.g., Salesforce, Tableau, Gainsight, Hotjar) to map all customer data sources and identify initial data gaps. · Meet with leaders and key stakeholders to understand existing customer pain points and business priorities. Within 90 days, you will: · Deliver a Current State Assessment, presenting your initial findings on customer touchpoints, data availability, and a stakeholder map for future collaboration. · Develop and present a data-backed Future State Journey Map and Optimization Plan that outlines specific improvements, supported by both qualitative and quantitative insights. · Establish a clear performance baseline and build initital dashboards to track at the key metrics you define. Within 6 months, you will: · Launch and complete at least one pilot program or A/B test to validate journey improvements, demonstrating a measurable lift in a key metric. · Establish and lead a recurring CX Insights Review with cross-functional stakeholders to report on journey performance and advocate for customer-centric initiatives. · Initiate the discovery and complete the mapping process for the highest-priority customer journeys. Within 1 year, you will: · Have established a mature, repeatable process for continuous customer journey mapping and optimization that is adopted and utilized by key teams across the organization. · Demonstrate a clear, positive impact on primary business KPIs resulting from your journey optimization initiatives. Qualifications: · Bachelor's or Master’s degree, or equivalent experience, in a relevant field such as Social Science, Behavioral Economics, Statistics, UX, or a related discipline. · 3-5 years of experience in CX strategy, service design, or mixed-methods research, with a proven track record of leading both quantitative studies and deep-dive qualitative projects, including customer journey mapping. · Strong analytical skills with experience in data storytelling, visualization, and dashboarding tools (Tableau, Power BI, Looker). · Expertise in a broad research toolkit, including interviews, usability testing, advanced survey design, and service design methodology. · Proficiency with enterprise CX tools (e.g., Qualtrics) and familiarity with CRM systems (e.g., Salesforce, Gainsight). · Proactive curiosity about the evolving role of AI in research and a demonstrated ability to model AI usage to improve team efficiency while maintaining high standards for research rigor and ethics. · Excellent skills in conveying complex data and insights clearly and concisely to influence stakeholders at all levels. · Deep understanding of UX principles, service design methodology, and digital optimization. · Bonus: Background in marketing analytics, product optimization, or CX operations. SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.