• Build and scale data systems that power an OS of revenue cycle applications • Focus on FHIR and HL7 integrations with EHR systems • Collaborate with implementation analysts, partners, engineering, and product teams • Lead project planning and execution by running meetings and guiding teams through high-quality plans and roadmaps • Break down intricate data and integration challenges into actionable requirements • Lead cross-functional collaboration to identify root causes and shape strategy • Apply deep knowledge of integration standards and interoperability to guide an API-forward integrations platform • Lead the product development process and ensure timely and successful delivery

• Own Product Strategy and Roadmap • Collaborate on Technical Design and Execution • Drive Knowledge Architecture and Data Governance • Steer Internal Usage and Satisfaction • Manage Cross-Functional Collaboration

• Define and execute the vision for unified telephony across Office Phone and CCaaS, aligned with business goals and customer needs • Lead development of core capabilities, including SIP-based calling, IP PBX, extension dialing, call transfers (warm/cold), voicemail, and presence • Partner with engineering on Telephony architecture, call routing, carrier integrations, and scalability • Enable seamless call flows between contact center queues and direct office users (extension-based dialing) • Work closely with customers, sales, and support to identify gaps and drive product improvements • Support positioning, packaging, and pricing against UCaaS/CCaaS competitors • Define KPIs (call quality, latency, uptime) and continuously optimize product performance

• Acts as Subject Matter Expert on Asurint MVR services and related products. • Acts as Subject Matter Expert on the transportation and logistics industries, providing thought leadership through product strategy, client-facing education, and internal enablement. • Leads the launch of new products and product enhancements. • Partners with Marketing to create and enhance content, including webinars, white papers, and other marketing collateral. • Manages relationships with key clients and leverages expertise to identify and recommend areas for program improvement. • Leverages detailed reporting to understand product performance and identify relevant trends. • Acts as senior escalation point for complex inquiries. • Works with Digital organization to provide input on product-related technology changes. • Other duties as required.