• Define and execute the vision for unified telephony across Office Phone and CCaaS, aligned with business goals and customer needs • Lead development of core capabilities, including SIP-based calling, IP PBX, extension dialing, call transfers (warm/cold), voicemail, and presence • Partner with engineering on Telephony architecture, call routing, carrier integrations, and scalability • Enable seamless call flows between contact center queues and direct office users (extension-based dialing) • Work closely with customers, sales, and support to identify gaps and drive product improvements • Support positioning, packaging, and pricing against UCaaS/CCaaS competitors • Define KPIs (call quality, latency, uptime) and continuously optimize product performance

• Acts as Subject Matter Expert on Asurint MVR services and related products. • Acts as Subject Matter Expert on the transportation and logistics industries, providing thought leadership through product strategy, client-facing education, and internal enablement. • Leads the launch of new products and product enhancements. • Partners with Marketing to create and enhance content, including webinars, white papers, and other marketing collateral. • Manages relationships with key clients and leverages expertise to identify and recommend areas for program improvement. • Leverages detailed reporting to understand product performance and identify relevant trends. • Acts as senior escalation point for complex inquiries. • Works with Digital organization to provide input on product-related technology changes. • Other duties as required.

• Define the long-term vision and objectives for the product. • Design product concepts and business logic, collaborating with stakeholders and other Product Owners. • Lead and optimize the product team (business & tech) as well as involved external service providers. • Ensure adherence to agile processes that are tailored to the specific needs of our products and projects, taking related operational aspects into account. • Ensure quality standards and user requirements for the developed APIs. • Prioritize the product backlog in alignment with the overarching strategy and vision.

• Own the vision, strategy, and execution of standalone modules that solve real GTM jobs for small businesses. • Define and ship AI-powered product capabilities that deliver value in minutes, leveraging the latest model capabilities to solve real-world GTM problems. • Talk to customers daily and synthesize user insights, messy feedback, and behavioral data into actionable product decisions. • Own standalone positioning, pricing hypotheses, and go-to-market experiments for your module. • Understand the competitive landscape deeply to ensure an objective view of market capabilities and where the category is heading. • Make hard prioritization calls.