• Own VPP performance infrastructure: Build and maintain the systems for capacity tracking, forecast-to-actuals analysis, and asset performance scorecards across our VPP Product Portfolio. • Manage operational delivery: Own reporting systems that monitor operational delivery and support continuous improvement. Enable the systems that keep us on track to deliver according to contractual obligations and client expectations. • Build dashboards and frameworks: Design and maintain dashboards to monitor VPP reliability, client contract performance, and financial outcomes, acting as the "business intelligence layer" for VPP operations. Document operational processes and best practices to support scaling. • Drive strategic decisions: Provide data-driven recommendations for contract bidding strategies and market expansion decisions. • Build growth and enrollment models: Create forecasting frameworks to support strategic planning and business development decisions. • Support business development: Partner with Sales Engineering and Partnerships to provide performance data and operational insights that inform technical scoping, validate feasibility, and support accurate proposal development. • Translate technical to business: Work across technical and business teams to translate performance data into clear business insights and narratives for non-technical stakeholders, turning operational knowledge into repeatable, documented processes. • Executive reporting: Build frameworks to monitor performance against company OKRs and create high-precision visuals for executive leadership and board meetings. • Support broader operations: The Operations team provides ad hoc support across the company as we together strive to hit ambitious growth targets and build amazing products and partnerships. We all have an important role to play to enable our collective continuous improvement.

• Monitor, communicate and reconcile commercial campaigns promoted by insurers. • Create tracking and management dashboards for campaigns in collaboration with the Data Team. • Be proficient with insurers’ portals to support our Business Units and brokerage partners. • Stay up to date with the market, maintaining in-depth knowledge of available products. • Maintain ongoing relationships with insurers. • Conduct market and trend analyses. • Track, monitor and validate amounts received from contracts with insurers. • Analyze and adjust product parameterization in Broker One. • Work closely with the technology team to improve processes and to support system adjustments, development, and enhancements. • Close out area KPIs/indicators to support decision-making. • Perform other related duties of equal complexity as required by immediate leadership.

• Analyze equipment utilization and rental activity to identify opportunities to reduce avoidable rentals. • Provide recommendations and insights that drive operational change and measurable cost savings. • Collaborate with Mobile Medical Equipment teams, Clinical Engineering teams, TRIMEDX Supply Chain, Finance, Accounts Payable, Accounts Receivable, CAM’s Strategic Advisors, and hospital customer administration and clinical staff. • Support the strategic placement and ongoing management of rental equipment to meet clinical needs while optimizing spend. • Develop and maintain strong customer partnerships using a consultative approach. • Create and deliver clear, impactful presentations to communicate findings, recommendations, and process improvements.

Summary: The Analyst, Business Process is responsible for reviewing, researching, and deciphering regulatory and compliance material to translate for Default Management. They work closely with change management, legal, IT and various lines of businesses to implement changes necessary to ensure state, federal, investor and insurer guidelines are met. The Business Process Analyst works collaboratively with various business groups in designing and implementing planning solutions for Default Administration. They deliver data, own processes, audits automation, and assists business partners in defining and implementing system and process enhancements. Essential Job Functions: - Analyze the process and procedures that Default has in place. Collect data and perform research to gain a complete understanding of the Default department business needs in order to measure the effectiveness of the current practices. - Works cross-functionally to drive optimized service business design within the Default department through opportunity/issue identification, systemization, testing, training and deployment. - Understand the Default department’s use of systems, reports & tools and function as a subject matter expert. - Ensure that system and tools are adequate and properly utilized. Propose and develop enhancements as necessary. - Develops recommendations for improvement based on observation, data analysis, audit recommendation, and evaluation of business cross departmental workflow. - Coordinate with external and internal business contacts for responding to system interface and data issues. - May deliver presentations and training courses including measurement, analysis, improvement and control. - Translate agency and regulatory technical material and concepts into verbal and written communications for Default Management. - Assess the change, determine the impacts, and based on impact assist Default Management to design a strategy to support the department through the change, execute the strategy, and measure its effectiveness based on a change adoption model. - Design and facilitate meetings or focus groups as appropriate. - Maintain documentation with respect to all Default projects. - Ability to organize and manage multiple projects and timelines. - Evaluates, designs, executes, measures, monitors and control business processes. - Ensure that business process outcomes are in harmony with an organization’s strategic goals. - Work collaboratively across all departments of Default to help improve the management of a business process. - Focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives goals. - Maintain regular and punctual attendance. Other Related Duties: Performs other related duties as assigned. Supervisory Responsibilities: This position is an individual contributor with no direct reports and has no supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience: - Bachelor’s Degree from a Four (4) year College or University. - 3-5 years related experience and/or training. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. The duties performed are essential to the administration of the department. Customer Service Relationships: Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer relationships. Explores alternatives and creative solutions to meeting the needs of customers. Work Complexity: Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate. Equal Employment Opportunity: Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities: The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.