Job Title: UX Designer — Discovery & Strategy Focus Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.Position open to México and Argentina, Work from Home. As a UX Designer, your primary focus is early stage UX work: understanding complex problems, uncovering user and business needs, and shaping product direction before solutions are defined. You will lead discovery efforts, define experience strategy, and partner closely with Product and Engineering to ensure we are solving the right problems in the healthcare space. This role is more about research, sensemaking, systems thinking, and experience definition. Your impact will be measured by clarity, alignment, and the quality of decisions enabled by your work. Duties and Responsibilities Discovery, Research & Strategy - Lead end to end discovery efforts using research, interviews, workshops, and systems mapping to uncover user needs, constraints, and opportunities - Synthesize qualitative and quantitative insights into clear problem statements, opportunity areas, and experience principles - Translate research findings into business, product, and customer needs, aligning teams around a shared understanding - Partner with Product to define experience strategy, balancing near-term delivery with long term vision Experience Definition & Ideation - Own early stage ideation from kickoff through validated concepts - Define user journeys, flows, mental models, and workflows that scale across products and teams - Design at the concept and structure level (flows, wireframes, prototypes) to explore and test ideas quickly - Design for multiproduct ecosystems, ensuring cohesion and consistency across experiences Collaboration & Influence - Collaborate closely with Product Managers and Engineers to shape problem framing, scope, and success metrics - Present work with a strong rationale, using research and data to influence decisions and secure stakeholder buy‑in - Communicates early and often—flagging risks, constraints, and dependencies; setting expectations; and constructively challenging assumptions to protect user outcomes and delivery quality. Maintains consistent, proactive communication with UX management to surface risks, resource impacts, or decision needs before they become blockers - Align cross functional partners around user needs, tradeoffs, and priorities Delivery Support (Not UIFirst) - Respond to customer feedback and product roadmaps with thoughtful, testable prototypes, not just final designs - Create clear, annotated UX artifacts that support development handoff, even when UI execution is shared with others - Participate in SAFE agile processes while advocating for discovery driven ways of working Leadership & Advocacy - Mentor designers and teammates in design thinking, discovery methods, and user centered problem solving - Act as a User Advocate, running effective interviews to understand goals, motivations, and real-world constraints - Serve as an Accessibility Advocate, ensuring experiences meet ADA and WCAG standards from the earliest stages Required Skills and Qualifications - Bachelor’s degree in Interaction Design, HCI, Industrial Design, or equivalent practical experience - 3+ years of experience as a UX Designer working on agile product teams - Strong early stage UX expertise: comfortable leading discovery, framing problems, and defining experience direction with minimal oversight - Proven ability to turn ambiguity into clarity through research, synthesis, and structured thinking - Experience shaping UX strategy that connects near-term execution with long-term product vision - Excellent facilitation and communication skills; able to tailor narratives for PMs, Engineers, and Executives - Strong time and project management skills in fastmoving, cross functional environments - Demonstrated ability to iterate based on evidence, research, and feedback, not personal preference - Accessibility first mindset with experience delivering WCAG AAcompliant experiences Desired Skills and Qualifications - Experience with Figma, FigJam/Miro, and research synthesis tools - Generative AI for Design Exploration. Uses AI‑powered tools such as Figma Make and Miro AI to accelerate early‑stage design exploration and prototyping - Generative AI for UX Research & Strategy. Leverages Gen AI for research summaries, synthesis, sense‑making, and ideation to improve speed and quality of early‑stage UX decisions - Healthcare, enterprise, or complex workflow experience (nice to have, not required) . #LI-Remote #UX #Strategy #Mx #Arg #WFH Location: ARG Work-at-Home Language Requirements: Time Type: Full time2026-12-31

• Support Enterprise Strategy Development • Drive Strategic Workstreams • Develop Actionable Insights • Prepare Executive Ready Materials • Advance Initiative Progress • Align Cross ‑Functional Stakeholders • Translate Strategy into Execution • Focus on Measurable Impact

• Shape Enterprise Strategy: Drive the development of forward-looking strategies that anticipate market trends, regulatory shifts, and evolving customer needs. • Lead Strategic Initiatives: Own high-priority, cross-enterprise initiatives end-to-end—from problem framing through execution ensuring momentum, accountability, and delivery of outcomes. • Deliver Executive-Level Insights: Translate complex data, analysis, and market intelligence into clear, compelling narratives and recommendations for senior leadership and the C-suite. • Prepare Material and Present Regularly to Executives: Lead recurring and ad-hoc presentations to executives and governance forums, facilitating informed decision-making, alignment, and resolution of key tradeoffs. • Influence and Align Stakeholders: Build consensus across senior leaders and external partners, ensuring alignment on priorities and execution plans. • Guide Strategic Planning Cycles: Drive annual and multi-year planning processes, driving clarity and accountability across the enterprise. • Ensure Measurable Impact: Define success metrics, track progress, and ensure strategic initiatives translate into tangible, enterprise-level results. • Mentor and Develop Talent: Provide informal coaching and mentorship to junior team members, supporting skill development in problem-solving, executive communication, and strategic thinking.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Managing Consultant, Advisors & Consulting Services - GenAI Strategy & Deployment Director/Senior Managing Consultant, Advisors & Consulting Services, GenAI Strategy & Deployment (Financial Services) Position Overview Reporting to the Principal and working closely with the Mastercard AI team, the Senior Managing Consultant / Director role will spearhead GenAI-driven consulting engagements for clients-especially card issuers and other financial services organizations. You will lead multidisciplinary teams of data scientists, ML engineers, and business strategists to develop long term strategies to build GenAI solutions and implement GenAI solutions that transform how clients approach analytics, automation, and value generation. In This Role, You Will Shape and deliver AI strategies that address complex business challenges for payments-centric companies. Advance the firm's AI capabilities through consistent thought leadership, external outreach, and the development of new service offerings. Mentor and grow junior colleagues, fostering a collaborative team culture around innovative AI methodologies. Key Responsibilities• Develop GenAI-Driven Strategies for Business Impact• Identify high-impact opportunities for GenAI within client organizations, particularly in card issuing and payments.• Quantify the full value potential of GenAI solutions, detailing the value levers, critical dependencies, and feasibility pathways to maximize ROI.• Architect end-to-end GenAI solutions by combining expertise in data engineering, solution design, and domain-specific knowledge (e.g., credit card issuing).• Secure Alignment from executive stakeholders, translating ambitious AI visions into actionable plans with clear timelines, deliverables, and success metrics.• Scale effective GenAI initiatives across multiple use cases, proactively addressing technical or organizational hurdles to ensure widespread adoption.• Lead Rapid, Iterative GenAI Delivery• Partner with GenAI and AI engineering leaders to oversee project roadmaps, ensuring iterative versioning, pilot rollouts, and timely stakeholder updates.• Collaborate closely with business leaders to co-own solutions, gather continuous feedback, and adjust scopes for maximum business value.• Drive a balanced approach to problem-solving, focusing on both technical feasibility and strategic payoff-avoiding unnecessary complexity.• Augment client teams by providing change management and GenAI expertise, ensuring full realization of value and adoption of best practices.• Expand Thought Leadership & External Network• Publish and present on cutting-edge GenAI methods and industry insights-e.g., through whitepapers, case studies, conference keynotes, and journal articles.• Build an external network of GenAI experts, industry leaders, and academic partners to keep the firm at the forefront of emerging AI trends.• Advise on best practices around AI ethics, governance, and regulatory considerations in financial services.• Elevate the firm's reputation by participating in relevant forums, client discussions, and industry events, driving new business opportunities.• Innovate & Scale the GenAI Operating Model• Develop new delivery frameworks and methodologies to enhance the speed and consistency of GenAI project execution.• Codify best practices, creating reusable assets (templates, playbooks) that help internal teams replicate successful approaches.• Mentor junior colleagues, providing technical guidance and career development support to foster a robust, forward-thinking GenAI community.• Champion cross-functional collaboration, ensuring alignment among data science, engineering, and business teams to deliver holistic solutions. Qualifications & Skills• Experience: 10+ years leading data-driven strategies and delivering measurable outcomes (preferably in financial services, payments, or card issuing).• GenAI Hands-on experience: Developed and deployed GenAI use cases with proven value from end to end. Developed tools with open source LLM models (e.g., Deepseek, Liama).• Thought Leadership: Demonstrated history of publishing, speaking at conferences, or driving innovative AI solutions in a recognized industry setting.• Communication: Excellent executive-level presentation skills and the ability to translate complex AI concepts for non-technical stakeholders.• Agile Mindset: Familiarity with agile methodologies, iterative development, and modern technology project management practices.• Financial Services Domain: Deep understanding of the payments ecosystem and key operational challenges relevant to card issuers.• Leadership: Experience managing direct reports and/or cross-functional teams, with a track record of mentoring talent and building high-performing groups.• Education: Bachelor's degree (or higher) in computer science, engineering, or related fields; Master's degree or equivalent advanced study strongly preferred. #AI Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.