Role Description Wir sind auf der Suche nach einer/einem Freelancer*in im Bereich Kundenbetreuung für administrative und telefonische Aufgabenfelder. - Bearbeitung von Kundenmails via Ticketsystem - Pflege und Nachverfolgung von Bestandskunden - Telefonischer Support - Bearbeitung von Kundenakten Qualifications - Deutsch als Muttersprache - PC Kenntnisse (Basis) - vollausgestattetes Home-Office Büro (Tisch, Stuhl, Internet, Laptop oder PC, Headset mit Noise-Cancelling) - Motivation und Leistungsbereitschaft - leistungsstarke Internetverbindung Benefits - attraktives monatliches Gehalt - 100% Home Office - Arbeitszeiten zwischen 08:00 - 17:00 Uhr (deutsche Uhrzeit) - maximal 40h von MO-FR (Wochende FREI) - 20 Urlaubstage + alle deutschen Feiertage frei - regelmäßige Coachings in verschiedenen Bereichen Company Description Mit smartkündigen können Sie digital, mithilfe von vorformulierten und anwaltlich geprüften Schreiben, Ihre Verträge innerhalb von 2 Minuten kündigen. Unser Service ist zu 100% kostenlos. Außerdem haben Sie die Möglichkeit, Ihre Verträge von unseren Vertragsmanagern online verwalten zu lassen. So sparen Sie sich den Papierkram.

The Packaging Support Coordinator supports food packaging product lines by coordinating customer orders, artwork and proof approvals, vendor communications, purchase order setup, pricing updates, quality issue tracking, and vendor documentation/audit support. This role partners closely with Sales, the Food Packaging Team, customers, and suppliers to ensure accurate, compliant, and on-time execution. This is a remote role. Responsibilities: Customer & order coordination (meat bags, chub bags, casings, fibrous casings): - - Partner with existing and new customers to process orders for custom poly food chub bags. - Coordinate with internal departments to create purchase orders (POs) and ensure orders are processed accurately. - Work directly with vendors on new orders, updates, and order execution. - Maintain and update product costs in internal systems. Artwork, prepress & approvals: - - Create and update artwork for new and existing customers; apply working knowledge of prepress/graphics and art approval processes. - Coordinate artwork, die lines, and proofs between sales representative, customer, and vendor to secure timely approvals. Quality support: - - Track quality-related concerns and partner with appropriate team members to communicate and resolve issues. - Maintain the quality tracker to ensure current status, documentation, and follow-up. Vendor documentation & audit support: - - Maintain up-to-date vendor documentation including specification sheets, PFAS, logs, and other required records. - Support sales representatives and customers with annual audits by completing required paperwork and documentation. Cross-functional support & training: - - Collaborate with the Food Packaging Team on new projects across product lines. - Coordinate vendor-led training for field representatives and new employees. Printed packaging growth (printed pouches / printed poly bags): - - Support customers ordering printed pouches and printed poly bags. - Contribute to efforts to expand the printed packaging product line. Requirements: - High school diploma or equivalent required. Associate’s degree or above preferred. - Minimum 3 years’ customer service experience - Ability and willingness to build strong relationships with vendors, sales representatives, and customers. - Proficiency in Microsoft Excel, Word, and Teams. - Proficiency using a MAC. - Proficiency in Power BI. - Strong written and verbal communication skills. - Detail-oriented, self-motivated, and able to perform in a fast-paced environment. - Team-oriented; willing to step in and help when needed. Preferred Qualifications - Working knowledge of artwork/graphics tools such as Adobe Illustrator, Foxit, or Quark (or similar) for packaging artwork coordination. - Familiarity with prepress workflows, proofing, and art approval processes. Core Competencies - Customer service and stakeholder management - Vendor coordination and follow-through - Organization, documentation, and attention to detail - Problem-solving and quality mindset - Ability to manage multiple priorities and deadlines Salary range: $31.25 -$36.06 per hour based on experience, education and geographic location. The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future. - Medical, dental, vision, and life insurance available to employees and eligible dependents starting the first day of the month after 30 days of employment (unless otherwise specified by a collective bargaining agreement). - 401(k) retirement plan with a generous company match of $0.75 per $1.00 contributed, up to 6% of eligible pay, available after 30 days. - Paid time off, including (Pro-rated based on hire date): - 10 vacation days and 2 personal days annually (prorated in the first year based on hire date). - 40 hours sick for exempt | 56 hours sick for non-exempt per year, in accordance with Washington State law. - 6 paid national holidays and 2 floating holidays - Please refer to the Benefits & Perks section on our career webpage for more details Bunzl accepts ongoing applications for 10 days. Click here to view the California Employee/Applicant Privacy Policy Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non‑Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. At Bunzl, you’ll find Unlimited Potential… your career, our future. Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match. Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

• Lead support function • Run and hire support reps • Solve complex issues for students and instructors • Build systems and develop automation for scaling • Improve standard operating procedures

Customer Support Associate About Littlebird Littlebird is your AI-powered personal operating system. We capture context from your daily life -- meetings, messages, browsing, notes -- and use it to help you remember everything, prioritize your day, and solve real problems. Think of us as the AI assistant that actually knows you. Check out the recent TechCrunch news on our $11M seed funding and what users are saying about the product. We're growing fast, and we're entering a phase where gut instincts need to be backed by rigorous data. That's where you come in. The Role We're seeking a Customer Support Associate to join our small, async-first team. You will play a foundational role in shaping how new users experience Littlebird, our personalized AI teammate. This is a high-impact position focused on execution; you'll be on the front lines, running a high volume of customer interactions to help users adopt and activate on the product. We're looking for someone who is passionate about creating an empowering user experience and values craft and ownership. This role is all about driving user success and learning from users. As one of the earliest human touchpoints for our customers, you will be instrumental in turning new sign-ups into activated, successful users, answering questions, and triaging issues with our team. If you love helping people, thrive in a high-volume environment, and want to make a tangible impact on user growth and retention, this is the perfect fit. What You'll Do - Become a Product Expert: Develop a deep understanding of Littlebird's capabilities to confidently answer user questions and demonstrate powerful use cases. - Champion the User: Systematically gather, synthesize, and relay user feedback and onboarding insights to the Product and Engineering teams to help shape the roadmap. - Refine Onboarding Processes: Collaborate with Customer Success and Marketing to improve our onboarding flows, Help Center articles, and user-facing resources. - Track Your Impact: Monitor key performance indicators for user activation and onboarding success, reporting on trends and the effectiveness of your efforts. What We're Looking For - Proven experience or prior internships in a high-volume, customer-facing or operational role (e.g., Customer Success, Support, Operations) within a SaaS or technology company. - Experience with tools like Hubspot, Google Meet, Slack, and Discord for customer communication. - Exceptional communication skills; you can clearly articulate complex concepts and are a natural at building rapport. - A deep sense of empathy and a genuine desire to help users solve their problems. - Strong organizational skills and the ability to manage a packed schedule of calls and follow-ups without sacrificing quality. - A pragmatic and proactive approach to problem-solving. Bonus Points For: - Familiarity with creating support documentation or video tutorials. - Experience analyzing user onboarding funnels and metrics. - A desire to learn, experiment, and contribute in a fast-paced startup environment. Details - Location: Remote (some overlap with US PST hours expected) - Compensation: commensurate with experience. Equity included. - Team: You'll be joining a small, high-caliber team across the world. Direct line to founders and engineering leadership.