Title: CUSTOMER SERVICE REPRESENTATIVE I - 73005226 Location: FT MYERS, FL, US, 33901 Workplace: Full Time Department: Business and Financial Operations Job Description: Requisition No: 873706 Agency: Department of Revenue Working Title: CUSTOMER SERVICE REPRESENTATIVE I - 73005226 Pay Plan: Career Service Position Number: 73005226 Salary: $38,760.36 - $49,501.08 / annually Posting Closing Date: 04/15/2026 Total Compensation Estimator Tool Florida Department of Revenue Child Support Program Customer Service Representative I (Revenue Specialist III) Fort Myers This is an Internal Agency Advertisement. The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY: This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include: - Initiating and responding to requests - Coordinating with internal and external partners - Researching and resolving case issues - Gathering information and analyzing case data to determine next steps - Interviewing customers in person and/or over the telephone - Interacting with other states, employers, and other business partners - Making decisions based on case information and provided documentation MINIMUM REQUIREMENTS: - Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist III - Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers) SPECIAL NOTES: - This is an Internal Transfer Program (ITP) Opportunity. Applications are accepted from current CSP Revenue Specialist III only. - This position is on the Customer Service Delivery team in the Fort Myers Service Center. - This is a full-time position, standard workday of 8am – 5pm, Monday through Friday. - This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency. - Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. - Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order. - Each field (name of employer, address, city, and state, dates of employment, supervisor’s name, phone numbers, etc.) must be completed. - Gaps of employment of 6 months or more must be addressed on the application. - Applicants who do not provide all necessary information, may not meet the requirements for this position. SALARY: $38,760.36 - $49,501.08 / annually BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance. ADDITIONAL INFORMATION YOU NEED TO KNOW CONTACT INFORMATION: Alyssa Moraldo-Johnson, (954) 809-6112, Alyssa.Moraldo-Johnson@floridarevenue.com. SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview. CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

• Receive and process purchase orders from specialist dealer partners across Australia. • Enter, manage and track orders in our ERP system. • Coordinate stock availability, replenishment and deliveries with our Australian 3PL provider. • Liaise with MELAG HQ (Berlin) on supply planning, backorders, inbound shipments and product availability. • Ensure accurate master data (customers, pricing, shipping details) and maintain clean order documentation. • Provide friendly, responsive customer communication (email/phone) and resolve order/delivery issues. • Support periodic reporting (order status, backorders, stock levels) and continuous process improvement.

About the Role: Are you skilled in nurturing customer success and adept at problem resolution? If so, we have an exciting opportunity for a Customer Support Team Lead at Sezzle. In this role, you'll assist in leading a team dedicated to delivering exceptional support experiences. Your responsibilities will include overseeing troubleshooting efforts, crafting comprehensive instructions, and ensuring effective communication with customers. We're seeking someone with outstanding written and verbal communication skills, a dependable nature, and a knack for going the extra mile to ensure customer satisfaction. The Company: With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping! Responsibilities: - Lead a team of customer support specialists, providing guidance and support to ensure exceptional service delivery. - Assist in building and developing the customer support team by participating in recruitment efforts and conducting interviews for customer service agents. - Oversee the resolution of customer inquiries through various channels. - Foster a culture of empathy and excellence within the team, encouraging them to go above and beyond to ensure customer success. - Collaborate with other teams to gather insights and feedback, driving continuous improvement in Sezzle's products and services. - Act as a liaison between the Colombia customer support team and global leadership, communicating team performance and contributing to strategic decision-making. Ideal Experience & Skills: - Previous experience in a customer support leadership role in a fast-paced environment. - Excellent communication and interpersonal skills, with fluency in written and spoken English and Spanish. - Proven ability to manage multiple tasks effectively and prioritize team objectives. - Strong problem-solving skills and a passion for delivering exceptional customer experiences. - Bachelor's degree or equivalent experience in a related field. - Familiarity with Zendesk, LiveAgent, or Jira is a plus. About You: - You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed. - You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things - You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking. - You earn trust - you listen attentively, speak candidly, and treat others respectfully. - You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly. - You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle. What Makes Working at Sezzle Awesome: At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. #Li-remote #Full-time

Make a Difference in Healthcare and Life Sciences: Alphanumeric is hiring a Japanese Customer Service Agent - Level 1 to work remotely in Canada work supporting one of the biggest Pharma companies in the world. We're seeking candidates with a passion for customer service, who are able to problem-solve with a focus on strategic thinking. In this role, you’ll be the first point of contact for clinical staff and stakeholders, providing essential technical and operational support that directly impacts patient care and global health initiatives. Note: We can only hire candidates already based in Canada, with a work permit valid for at least 6 months, PR, or citizenship. We cannot accept student visas or provide any kind of sponsorship. Job Conditions: - Salary: 19.00$ CAD/hour for regular hours - Night incentive: 2$ extra per hour worked between 12:00am-6:00am - Employment: 1 year contract - Working Hours: regular schedule will correspond to Japanese business hours or from 7pm to 4am EST - Sunday to Thursday. However, all agents are requested to have availability for rotational shifts 24/7 to cover business needs and market changes if needed. - Training hours: Monday to Friday - 2AM to 11AM EST - Type of Work: Fully remote from wherever you want in Canada with all the equipment provided - Vacations: 2 weeks per year. Can be requested after the 90-day probation period - Vacation pay: 4% vacation accrual and prorated FTO hours - Mandatory to be based in Canada with valid documentation (PR or valid Work Permit + valid SIN) Why This Role Matters: Your work will help ensure smooth clinical operations for a global pharmaceutical leader—supporting processes that ultimately improve patient outcomes worldwide. What You’ll Do: - Serve as the first-point-of-contact for phone, email, web, and chat inquiries from both internal and external partners. - Triage and convert incoming requests to determine priority, clinical risk, and required resolution path. - Provide direct resolution for common issues (account access, system navigation, basic triage, educational) and escalate complex issues to L2/L3 Assignment Groups. - Communicate clearly in high-stress situations; Manage user expectations and provide timely status updates. - Maintain a high standard of customer service (empathy, clarity, accountability, follow-through). - Log all Cases accurately in a ticketing system (ServiceNow) with complete categorization, priority, and SLA targets. - Provision user requests to create accounts, add, modify or delete user access to multiple systems or applications. Edit learning curriculums and send out training invites. - Proactively monitor cases and ensure they receive continuous follow-up and extensive user support until resolution. - Provide support for both pharma and vaccine-related systems including urgent temperature-excursion related requests. - Act as a frontline Subject Matter Expert for a specific medication-related clinical system ensuring urgent support and timely action. - Adhere to all established Key Performance Indicators including SLA compliance and User Satisfaction feedback. What we’re looking for: - Fluent in Japanese and English (written and spoken). - Strong communication and customer service skills with empathy and clarity. - Ability to multitask under pressure and maintain attention to detail. - Previous helpdesk or service desk experience is a plus; life sciences or healthcare background preferred. - Comfortable with technology and quick to learn new systems. - Proficiency in ServiceNow or similar case/ticketing systems is a plus. - Hardwired internet connection with minimum internet speeds of 15Mbps upload and 30Mbps download and access will be made through secure private and non-public network. - Must have a private and quiet office space free of interruption to conduct professional calls on behalf of a client. - Flexibility to support rotating shifts, including weekends and holidays as required. - High level of integrity and professionalism when handling sensitive clinical information.