Make experiences flow.
Senior Client Services Project Manager
Location
United States
Posted
54 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Senior Client Services Project Manager
NICE
Role Description We are seeking a proactive, delivery-focused Project Manager to drive successful implementation and delivery of client-facing projects in line with scope, budget, and timelines. In this role, you will lead complex projects from initiation to close, ensuring all activities align with the agreed Statement of Work (SOW) and deliver measurable value to our enterprise customers. You will serve as the main client contact and ensure internal and external teams are aligned to project outcomes. - Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall). - Build project plans based on customer requirements and implementation team deliverables. Must understand key technical concepts for CCaaS and Telecoms. - Develop detailed project plans aligned with the SOW. - Lead multiple projects concurrently. - Track action items and enforce accountability across stakeholders. - Identify and mitigate risks early. - Report on Project Financials, including revenue forecasting and recognition. - Lead post-project evaluations. - Communicate clearly and regularly with all stakeholders. - Foster a culture of collaboration and excellence. Qualifications - University/Bachelor’s degree, with PMP Certification - Minimum 5+ years of project management experience managing Cloud Transformation or CCaaS implementations within a Telecoms environment. - Proven track record managing multiple projects. - Comfortable working with technical teams. - Experience serving as the primary client contact. - Skilled in developing and maintaining detailed project plans. - Proactive in managing risks and escalations. - Highly organized and detail oriented. - Proficient in MS Project, Jira, Asana, or Smartsheet. - Must be authorized to work in the US or Canada. Requirements - This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. - This organization reserves the right to revise or change job duties as the need arises. - This job description does not constitute a written or implied contract of employment. Company Description NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. - Known as an innovation powerhouse that excels in AI, cloud and digital. - Consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. - NICE is proud to be an equal opportunity employer.
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