It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Professional Services Project Manager is responsible for leading the day to day successful delivery of Rocket Professional Services customer engagements together with Rocket and customer teams and plays a key role in providing Rocket’s Category of One customer experience. In this role, the Project Manager ensures that projects are delivered according to agreed timelines, scope, and budget, while meeting both customer and Rocket objectives. Projects vary in size and complexity, ranging from small 2–3 week engagements to several month programs involving multiple teams and stakeholders. They include the implementation of solutions using one or more Rocket products and vary from technology refresh or upgrade projects to broader business system initiatives. The Project Manager works closely with Rocket consultants, customer teams, and, where applicable, partners, contributing to the successful delivery of each engagement. The Project Manager is expected to know and follow the Rocket delivery methodology and apply project delivery and management best practices in customer engagements. The role requires the ability to effectively interact with a wide variety of people, including consultants, technical specialists, application end users, sales teams, and senior stakeholders across Rocket, partner, and customer teams. Essential Duties and Responsibilities: - Accountable as the central point of contact throughout the project lifecycle for the delivery of projects to Rocket customers, ensuring clarity of project scope, objectives, and success criteria - Manage projects involving multiple internal groups and external partners, coordinating activities across different organizational functions - Facilitate development of the project strategy and translate it into a clear project plan and schedule, identifying key milestones, dependencies, and prerequisites - Identify and secure required resources to support successful project delivery - Manage project budget and monitor margins - Develop and apply policies and procedures that support the achievement of project objectives - Communicate clearly with customer and Rocket teams at all levels, ensuring shared understanding of milestones, action items, risks, and resource requirements - Facilitate conflict resolution and motivate team members to deliver agreed outcomes - Keep projects on track by: - Measuring progress toward project objectives - Evaluating causes of deviations from the plan - Determining and taking appropriate corrective actions - Responsible for managing a portfolio of projects across product types Required Qualifications: - Up to 5 years + related project management experience, including experience within professional services organizations delivering customer-facing engagements - Experience leading projects with external customers - Excellent communication skills and highly organized - Proven track record of full lifecycle project management for delivery of professional services or customer engagement-based technology solutions - Mastery of working in a team environment - Ability to manage timelines and multi-task effectively - Excellent problem-solving skills Preferred Qualifications: - PMP or CAPM Certified - 3+ years of experience with software vendor or systems integrator in a project management role - Exposure to Agile, Scrum, or hybrid delivery environments #LI-Remote . Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

• Function as a representative of the Clinical Surveillance & Training (CST) team on small to largesized studies or programs, interact with other functional groups, vendors, license holders, Key Opinion Leaders (KOLs), and Sponsors. • Manage CST deliverables pertaining to scoped services, vendors (i.e., Rater Training vendors, eCOA vendors, etc), scale license holders, and/or KOLs. • Manage all aspects of license procurement, scale translation requirements, and paper scale worksheet development. • Manage creation of all CST service-related documentation and templates. • Manage eCOA vendor timelines, deliverables and budget. • Develop and maintain the study-specific CST Plan in accordance with Standard Operating Procedures (SOPs) and Work Instructions (WIs). • Engagement with Clinical Data Sciences (CDS) on Clinical Outcome Assessments (COA) data collection strategy, including integration, and facilitate data transfer agreement. • Create and maintain CST metric reports for scoped services, for delivery to client. • Prepare and distribute CST internal meeting agenda, minutes, and action items. • Identify risks and develop mitigation plan as required. • Plan, manage, and request CST resources (e.g., CST Clinical Scientist, CST Assessment Scientist, etc) and provide CST resource updates for assigned projects.

• Own day‑to‑day creative project delivery • Manage creative projects from intake to final delivery, including timelines, task tracking, reviews, and approvals. • Build clear workback schedules, flag risks early, and keep stakeholders informed. • Share regular project status updates, highlighting progress, blockers, and next steps. • Coordinate feedback and reviews so creatives receive clear, actionable input. • Act as a dependable point of contact for project questions and routing. • Help transition and maintain creative workflows in our project management tool (e.g. Asana). • Ensure projects are consistently structured, up to date, and easy to report on. • Support documentation, templates, and ways of working that improve predictability and efficiency. • Coordinate final asset delivery with creatives, agencies, and localization partners. • Ensure files are delivered on time, named correctly, and stored in line with our DAM and file‑structure standards. • Help keep our asset library clean, searchable, and reliable as content volume grows.

Job Description About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Fulham Football Club, what3words, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people. Come and be you with us Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us. The Project Manager in Professional Services is responsible for planning, executing, and delivering client projects that align with business objectives and customer expectations. This role ensures effective coordination of resources, management of timelines and budgets, and clear communication with stakeholders. The Project Manager acts as the primary point of contact for clients throughout the project lifecycle, driving high-quality outcomes, mitigating risks, and ensuring customer satisfaction while supporting the organisation's revenue and growth goals Main Deliverables - Project plans, schedules, and resource allocations - Status reports and stakeholder communications - RAID logs and change control documentation - Budget tracking and financial reports - Client presentations and milestone sign-offs - Final project reports and handover documentation Job Requirements Skills - Project Management Experience: Have led complex SaaS implementations or customer-facing projects (typically for at least 5 years), with a track record of delivering measurable business outcomes - not just on-time delivery - Strong Project Ownership: You don't just manage timelines, you drive momentum, remove blockers, and take accountability for outcomes - Stakeholder Management: Ability to build trust and manage client expectations effectively - Financial Acumen: Understanding of budgets, margins, and resource utilisation - Problem Solving: Ability to identify risks early and drive resolution - Time Management: Capable of handling multiple priorities in a fast-paced environment - Attention to Detail: Ensures accuracy in planning, reporting, and delivery - Leadership: Ability to lead project teams without direct authority - Communication: Ability to communicate, engage and influence stakeholders at different levels, both internally and externally - Highly organised: Ability to manage multiple priorities, while maintaining attention to detail and quality - A proactive problem-solver: Comfortable navigating ambiguity and making decisions in a fast-moving environment - Resilient and adaptable: Able to thrive in a scaling company where priorities, processes, and products are continuously evolving - Strong sense of ownership and accountability: Track record of taking initiative and improving processes beyond your core role - Tech-savvy: Curiosity and enthusiasm for learning new systems and tools (experience in HR tech is a plus) - An AI-curious mindset : Curious about how AI can improve delivery, efficiency, and customer experience, and open to embedding it into day-to-day work Tools & Technical Knowledge (desirable) - Project management tools (e.g. Asana) - CRM or PSA tools (e.g. Salesforce) - Strong working knowledge of Google Workspace Qualifications (desirable) - Bachelor's degree or equivalent practical experience - Project management certification (e.g. PRINCE2, PMP, Agile certifications) Job Responsibilities 1. Project Planning & Initiation - Define and manage project scope in alignment with Statements of Work (SOW) - Develop detailed project plans, timelines, and milestones - Establish resource requirements and allocate project teams - Prepare budgets, forecasts, and risk management plans 2. Project Execution & Delivery - Lead end-to-end project delivery across the full lifecycle - Monitor progress against plan, adjusting as required - Manage risks, issues, and dependencies (RAID) - Ensure adherence to delivery methodologies and quality standards 3. Client & Stakeholder Management - Act as the primary point of contact for clients - Provide regular status updates and progress reports - Facilitate meetings, steering committees, and workshops - Manage escalations and ensure timely resolution of issues 4. Financial & Commercial Management - Track project budgets, costs, and resource utilisation - Analyse variances and implement corrective actions 5. Governance & Quality Assurance - Ensure compliance with internal project governance frameworks - Conduct quality checks and maintain delivery standards - Track KPIs and performance metrics - Maintain accurate project documentation and reporting 6. Project Closure & Handover - Ensure client sign-offs - Conduct lessons learned and retrospectives - Ensure smooth handover to Technical Support and Customer Success Managers - Close projects in line with organisational processes Benefits Join our village HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this: - Company share options plan - every employee can eventually become a share holder - Cash allowance for health insurance - Annual vision allowance - Annual Headspace subscription and wellness benefits - Travel support (cycle scheme and season ticket loans) - Hybrid working from day 1 - Work from home allowance - to get your home office set up! - Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment) - Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter - 2 Social Impact days per year for volunteering - Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme - Pension scheme auto-enrolment from day 1 - Fun company and team social events (locally and virtually with our global teams) - We love birthdays - take the day off and receive a special gift - If this sounds like something you've been looking for, we'd love to have you. Come on, join our village! ***Learn about HiBob's hybrid working model *** BELONGING AT HIBOB Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email hiring@hibob.io or speak to the recruiter when they arrange a call with you.We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.