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Aptive Resources

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Management Analyst – Quality Operations

Business AnalystBusiness AnalystFull TimeRemoteSeniorTeam 501-1,000Since 2012H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

62 days ago

Salary

0

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Management Analyst – Quality Operations

Aptive Resources

• Create, update, and maintain FAQs, guidance documents, SME contact information, and other content utilized within the FINDpro platform. • Develop and update user guides, training materials, communication resources, and related documentation supporting FINDpro operations. • Support FINDpro Advisory Board activities, including meeting coordination, meeting minutes, action item tracking, and status reporting. • Maintain project trackers and task management tools to support prioritization, coordination, and completion of operational activities. • Assist with intake and routing of questions received from the field to appropriate ORD subject matter experts. • Monitor and manage feedback submitted through FINDpro and coordinate resolution activities with stakeholders. • Identify operational issues, risks, and process gaps and support development of mitigation strategies and corrective actions. • Conduct quality control reviews to ensure accuracy, completeness, consistency, and usability of FINDpro content and supporting materials. • Support communication and coordination across stakeholders, leadership, and operational teams. • Analyze operational processes and recommend improvements to enhance responsiveness, workflow efficiency, and user experience. • Prepare summaries, reports, dashboards, and other operational support materials for leadership and stakeholders.

Job Requirements

  • Bachelor’s degree in business administration, public administration, healthcare administration, communications, information management, or a related field.
  • 4+ years of experience supporting operational coordination, program support, research administration, quality assurance, knowledge management, or administrative analysis activities in a complex organization.
  • Experience managing multiple tasks, priorities, and deadlines in a fast-paced environment.
  • Demonstrated experience maintaining documentation, trackers, reports, or operational records with strong attention to detail.
  • Strong written and verbal communication skills, including ability to clearly communicate information to stakeholders and team members.
  • Strong analytical and problem-solving skills with the ability to identify issues and recommend solutions.
  • Experience coordinating across multiple stakeholders and functional teams.
  • Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, Teams, and SharePoint.
  • Ability to work independently in a remote environment while managing competing priorities.
  • Ability to obtain and maintain a public trust clearance.
  • Legal authorization to work in the United States.

Benefits

  • Health insurance
  • 401(k) matching
  • Paid time off
  • Remote work options

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