About the Role: Grade Level (for internal use): 12Job Description Key Responsibilities: - Dealer Relationship Management & Retention - Lead account and revenue retention efforts with a focus on customer success and long-term engagement. - Maintain a sales mentality while delivering superior account management to identify upselling opportunities and additional revenue streams. - Territory Strategy & Data-Driven Insights - Leverage Operations and analytics to understand territory dynamics, uncover opportunities, and address challenges through tailored solutions. - Monitor customer engagement levels using data analytics to ensure proactive support and expansion. - Product Implementation & Training - Contribute to launch planning and product rollouts, guiding Dealer Relations Managers on training and continuous improvement initiatives. - Communicate product functionalities and advocate for additional services aligned with client needs. - Customer Expansion & Growth - Support regional and enterprise group needs to maximize client success and drive customer expansion. - Develop and implement targeted strategies for upselling, including customized presentations and value propositions. - Team Leadership & Development - Mentor, coach, and develop Dealer Relations Managers, fostering a culture of learning, accountability, and excellence. - Provide regular feedback and ensure team members are held accountable for performance and professional growth. - Cross-Functional Collaboration - Partner with Product Development, Marketing, Sales, and other departments to stay informed of product updates and ensure consistent customer communication. - Collaborate with Sales, Marketing, Groups, and Operations to meet growth targets and generate new business referrals. - Operational Excellence - Ensure initiatives are executed within budget and monitor expenditures for financial efficiency. - Act as the primary contact for escalated issues, ensuring adherence to service level agreements. - Customer Advocacy & Networking - Conduct ongoing reviews of customer accounts to assess and enhance product value. - Network clients to identify new opportunities and deliver impactful presentations to potential clients and industry groups. Key Qualities & Competencies: - Solutions-Oriented & Client-Centric Mindset Deep understanding of customer challenges and the ability to deliver tailored solutions that drive success. - Strong Leadership & Accountability Proven ability to inspire, develop, and hold team members accountable while instilling best practices for strategic customer engagement. - Culture of Learning Commitment to fostering an environment of continuous improvement and professional growth. - Customer-Centric Focus Full accountability for customer happiness and engagement, with a proactive approach to understanding and meeting client needs. - Excellent Communication Ability to convey complex information clearly and persuasively to diverse internal and external stakeholders. Who you are: - 5 or more years of professional experience working in sales, marketing or customer service in the automotive industry - Prior management experience leading and managing field teams - Significant experience working with software solutions and artificial intelligence - Think fast, work hard, drive change - Strong verbal and writing communication - Ability to develop deep consultative relationships - Negotiate effectively, finding win win solutions with a challenger mindset - Ability to foster a strong, positive culture as a leader - Proactively solicit feedback - Regularly assess individual performance and adapt your work to achieve better results - Passionate, enthusiastic, can do attitude - Vested interest in the company’s success Will consider candidates in the following locations: NC, SC or GA Expected Hours of Work: This is a full-time position. Generally, work is performed Monday through Friday.. This role requires 70%-80% travel within the region and nationally as needed. A valid driver’s license with no restrictions is required to perform the job. About automotiveMastermind: Who we are: Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com. At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win. What we do: Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: - Health & Wellness: Health care coverage designed for the mind and body. - Flexible Downtime: Generous time off helps keep you energized for your time on. - Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. - Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. - Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. - Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT202.2 - Middle Professional Tier II (EEO Job Group)

About the Role: Grade Level (for internal use): 12Job Description Key Responsibilities: - Dealer Relationship Management & Retention - Lead account and revenue retention efforts with a focus on customer success and long-term engagement. - Maintain a sales mentality while delivering superior account management to identify upselling opportunities and additional revenue streams. - Territory Strategy & Data-Driven Insights - Leverage Operations and analytics to understand territory dynamics, uncover opportunities, and address challenges through tailored solutions. - Monitor customer engagement levels using data analytics to ensure proactive support and expansion. - Product Implementation & Training - Contribute to launch planning and product rollouts, guiding Dealer Relations Managers on training and continuous improvement initiatives. - Communicate product functionalities and advocate for additional services aligned with client needs. - Customer Expansion & Growth - Support regional and enterprise group needs to maximize client success and drive customer expansion. - Develop and implement targeted strategies for upselling, including customized presentations and value propositions. - Team Leadership & Development - Mentor, coach, and develop Dealer Relations Managers, fostering a culture of learning, accountability, and excellence. - Provide regular feedback and ensure team members are held accountable for performance and professional growth. - Cross-Functional Collaboration - Partner with Product Development, Marketing, Sales, and other departments to stay informed of product updates and ensure consistent customer communication. - Collaborate with Sales, Marketing, Groups, and Operations to meet growth targets and generate new business referrals. - Operational Excellence - Ensure initiatives are executed within budget and monitor expenditures for financial efficiency. - Act as the primary contact for escalated issues, ensuring adherence to service level agreements. - Customer Advocacy & Networking - Conduct ongoing reviews of customer accounts to assess and enhance product value. - Network clients to identify new opportunities and deliver impactful presentations to potential clients and industry groups. Key Qualities & Competencies: - Solutions-Oriented & Client-Centric Mindset Deep understanding of customer challenges and the ability to deliver tailored solutions that drive success. - Strong Leadership & Accountability Proven ability to inspire, develop, and hold team members accountable while instilling best practices for strategic customer engagement. - Culture of Learning Commitment to fostering an environment of continuous improvement and professional growth. - Customer-Centric Focus Full accountability for customer happiness and engagement, with a proactive approach to understanding and meeting client needs. - Excellent Communication Ability to convey complex information clearly and persuasively to diverse internal and external stakeholders. Who you are: - 5 or more years of professional experience working in sales, marketing or customer service in the automotive industry - Prior management experience leading and managing field teams - Significant experience working with software solutions and artificial intelligence - Think fast, work hard, drive change - Strong verbal and writing communication - Ability to develop deep consultative relationships - Negotiate effectively, finding win win solutions with a challenger mindset - Ability to foster a strong, positive culture as a leader - Proactively solicit feedback - Regularly assess individual performance and adapt your work to achieve better results - Passionate, enthusiastic, can do attitude - Vested interest in the company’s success Will consider candidates in the following locations: NC, SC or GA Expected Hours of Work: This is a full-time position. Generally, work is performed Monday through Friday.. This role requires 70%-80% travel within the region and nationally as needed. A valid driver’s license with no restrictions is required to perform the job. About automotiveMastermind: Who we are: Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com. At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win. What we do: Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: - Health & Wellness: Health care coverage designed for the mind and body. - Flexible Downtime: Generous time off helps keep you energized for your time on. - Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. - Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. - Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. - Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT202.2 - Middle Professional Tier II (EEO Job Group)

Quantum Corporation leads the world in helping users collaboratively solve some of the world's hardest computer challenges. Whether its wrangling Petabytes of data for cutting edge movie production, managing global content production workflows, exploring new sources of energy, or managing oceans of content and blending collaborative high-speed workflows with cutting-edge object storage, Quantum has the tools and technology to help you engineer the solution that works now - and preserves your work for decades to come. You are applying to an exceptional team that contributes to enhancing our position as a proven global expert in data management. Quantum is seeking an experienced Senior Director, L3 Support to lead escalation ownership, team performance, and cross-functional alignment across the Quantum product portfolio. This role is fundamentally about process leadership, people management, and operational excellence — not individual technical depth. The right candidate will build and leverage a strong team of product-aligned L3 engineers, establish and enforce consistent support processes, and serve as the primary connection point between Support, Engineering, and Product Management. This role is responsible for L3 support execution across all major Quantum product lines, including: - User Interface (UI) / Platform Services - DXi Backup & Deduplication Appliances - ActiveScale Object Storage - Primary Storage Products The Director, L3 Support leads a team of product-aligned L3 Support Leads / Principal L3 Engineers, with one senior L3 engineer owning each product line. The director's primary contribution is organizational, operational, and interpersonal — ensuring that technically deep engineers are well-directed, properly supported, and engaged on the right problems at the right time. Reporting directly to the Chief Product Officer, this role is a critical senior leadership function bridging customer experience, engineering execution, and product quality outcomes. Key Responsibilities: Escalation Ownership and Incident Management - Serve as the escalation authority and process owner for L3 support across all Quantum products, supporting L1/L2 support teams, development engineering, and enterprise customers. - Lead the organizational response to SEV1 and business-critical customer incidents — driving urgency, coordination, and clear communication rather than personal technical resolution. - Ensure consistent escalation standards, case ownership accountability, and resolution discipline across all product lines. - Keep all parties — customers, account teams, engineering, and executives — informed throughout high-pressure situations through structured, calm, and timely communication. - Know when to escalate to engineering and when to shield engineering from unnecessary interruptions; protect engineering focus while ensuring customers receive timely resolution. Cross-Functional Influence and Engineering Interface - Act as the primary L3 support interface to Engineering and Product Management. - Advocate for customer impact and support team needs within engineering prioritization discussions — influence without direct authority. - Drive defect isolation and documentation quality so engineering receives clean, actionable problem reports. - Negotiate priorities with Engineering and Sustaining teams to close support cases, calm customers, and drive RE resolutions in a timely manner. - Represent field trends, recurring issues, and systemic quality gaps to Product Management through structured feedback. Team Management and Development - Provide day-to-day direction and strategic oversight of the L3 support function — escalation intake, workload distribution, cross-product coordination, and team performance. - Hire, onboard, and develop L3 Support Leads and Principal Engineers; build a team with the technical depth the director does not need to personally possess. - Coach engineers and team leads to elevate their diagnostic skills, communication quality, and case management discipline. - Create a culture of accountability, continuous improvement, and customer-first problem solving. - Identify training needs, develop skills, and build bench strength for sustained team performance. - Represent the L3 Support function at the director level in cross-functional forums, executive briefings, and strategic planning discussions. Support Operations, Metrics, and Process Discipline - Define, track, and continuously improve the KPIs and SLAs that govern L3 support performance. - Manage case aging, escalation tracking, and SLA compliance across all product lines using tools including JIRA and Microsoft platforms. - Run structured status reviews, dashboards, and reporting cadences to maintain visibility for leadership and stakeholders. - Develop and enforce consistent L3 processes including escalation workflows, handover procedures (including time-zone transitions), and root cause analysis (RCA) practices. - Lead post-incident reviews and ensure learnings are captured and acted upon. Customer and Business Engagement - Engage directly with enterprise customers during critical escalations, providing calm senior leadership and clear communication throughout. - Support multi-product, large-scale customer environments across backup, object storage, and primary storage solutions. - Provide structured feedback to Product Management on customer pain points, field quality trends, and product improvement opportunities. AI-Augmented Leadership - Actively use AI tools (Copilot, ChatGPT, and similar) to bridge technical knowledge gaps, accelerate issue triage understanding, assist with communication and documentation, and improve team productivity. - Model and promote AI tool adoption within the L3 team as a force multiplier for both management and engineering workflows. - Use AI to stay current on relevant technical concepts and to prepare for and participate in technical discussions alongside engineering teams. Required Qualifications: - 15+ years of experience in enterprise support, technical operations, or customer-facing escalation management roles, with at least 3 years in a director-level or senior leadership capacity. - Proven track record of leading and developing technical support teams in enterprise environments. - Demonstrated excellence in escalation management and incident response — including Fortune 500 or enterprise-scale customer environments. - Strong ability to influence without authority across engineering, product, and sales organizations. - Proficiency in support operations tools including JIRA and Microsoft productivity platforms. - Solid understanding of KPIs, SLAs, case aging, and support metrics — with a track record of meeting or improving them. - Experience with cross-functional communication — keeping customers, account teams, engineering, and executives aligned during high-pressure situations. - Active and proficient user of AI tools (Copilot, ChatGPT, or equivalent) for bridging technical understanding, communication, and productivity. Preferred Qualifications: - Experience with enterprise storage, backup, data protection, or infrastructure software support environments. - Prior experience working in a smaller, startup-like engineering organization where structure and process needed to be built, not just followed. - Familiarity with agile development processes and how support integrates with engineering sprints and release cycles. - Experience managing distributed or remote support teams across time zones. - Track record of representing support functions at the executive level and influencing organizational strategy. Quantum provides a diverse portfolio of health plans for medical and prescription, dental, vision, life, disability and supplemental medical insurance options. We also support our team members' efforts to develop and maintain a healthy lifestyle through reimbursement and educational programs. Quantum offers a company-matched 401(k) plan to help employees save for retirement in a tax-advantaged way. We also have an Employee Stock Purchase Program for purchasing Quantum stock at a discounted rate. Anticipated Annual Salary Range: $140,000 - $180,000 for qualified applicants. The above pay range represents Quantum's good faith and reasonable estimate of possible compensation at the time of posting. Pay within or outside of the range will be based on a variety of factors, including but not limited to, relevant experience, knowledge/education, skills/abilities, internal equity, and budgetary considerations.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Position Summary: We are seeking a highly experienced and strategicSenior Director, Cyber & Technology Resilience to lead and strengthen the organization's ability to withstand and recover from cyber and technology disruptions. This role will be responsible for building and overseeing the organization's technology resilience governance, frameworks, disaster recovery (DR) testing coordination, and DR test environment build-out. The Senior Director will spearhead efforts to ensure the organization's critical systems and technology infrastructure are prepared to recover quickly and effectively in the face of cyber incidents, system failures, or other disruptions. Reporting to the Vice President of Information Security, this role will collaborate across IT, cybersecurity, business continuity, and enterprise risk management teams to align resilience strategies with organizational goals and regulatory requirements. Key Responsibilities: Technology Resilience Governance: - Establish and lead a Technology Resilience Governance Program to drive accountability and oversight for resilience strategies across the organization. - Develop and implement governance processes to ensure alignment with organizational goals, regulatory requirements, and industry best practices (e.g., NIST, ISO 22301, ITIL). - Build cross-functional relationships with business and IT leaders to integrate resilience considerations into technology planning, budgeting, and operations. - Chair or participate in resilience-focused committees or working groups to ensure consistent oversight of resilience initiatives. Technology Resilience Framework: - Design, implement, and maintain a Technology Resilience Framework to ensure the organization's critical systems and infrastructure can withstand, recover from, and adapt to disruptions. - Define resilience objectives, metrics, and key performance indicators (KPIs) for technology systems. - Align the framework with organizational business continuity and disaster recovery (BC/DR) strategies. - Continuously update the framework to address emerging threats, technology advancements, and lessons learned from incidents or exercises. Disaster Recovery (DR) Test Coordination: - Develop and oversee a Disaster Recovery Testing Program to validate the organization's ability to recover critical technology systems during disruptions. - Coordinate and facilitate DR testing activities, including tabletop exercises, live simulations, and full-scale recovery tests. - Collaborate with IT, cybersecurity, and business continuity teams to define test objectives, scenarios, and success criteria. - Ensure that testing schedules, plans, and results are communicated and aligned with business priorities and regulatory requirements. - Document and track issues identified during DR tests and ensure timely remediation or mitigation. Disaster Recovery Test Environment Build-Out Facilitation: - Lead and oversee the planning and build-out of DR test environments, ensuring they accurately replicate production systems. - Collaborate with IT and infrastructure teams to provision resources (e.g., storage, compute, networking) required for DR testing. - Ensure DR test environments are designed to support a wide range of scenarios, including cyberattacks, system failures, and data corruption. - Advocate for investments in tools and technologies necessary to enhance DR testing capabilities. Leadership Responsibilities: - Provide visionary leadership to the Cyber/Technology Resilience team, fostering a culture of collaboration, innovation, and accountability. - Act as the organization's subject matter expert on technology resilience, advising senior leadership on risks and strategies to enhance preparedness. - Partner with IT, security, and business stakeholders to ensure alignment between resilience initiatives and broader organizational priorities. - Develop and mentor team members, building a high-performing resilience-focused organization. Qualifications: Education and Experience: - Bachelor's degree in Cybersecurity, Information Technology, Business Continuity, or a related field (Master's degree preferred). - 10+ years of experience in technology or cyber resilience, disaster recovery, business continuity, or a related field. - 5+ years of leadership experience managing cross-functional teams or programs. Skills and Competencies: - Strong knowledge of resilience frameworks and standards (e.g., NIST CSF, ISO 22301, ITIL, COBIT). - Proven experience designing and implementing technology resilience programs, including governance and frameworks. - Expertise in disaster recovery processes, testing methodologies, and recovery technologies (e.g., backup, replication, cloud recovery). - Familiarity with modern IT environments, including cloud-based systems, hybrid architecture, and DevOps practices. - Strong project management skills, with the ability to coordinate complex initiatives across multiple teams and stakeholders. - Exceptional communication and interpersonal skills, with the ability to influence and collaborate with executives, technical teams, and business leaders. Certifications (Preferred): - Certified Business Continuity Professional (CBCP) - Certified Information Systems Security Professional (CISSP) - Certified Information Security Manager (CISM) - ITIL Foundation or higher - Disaster Recovery Institute International (DRII) certifications (e.g., Master Business Continuity Professional (MBCP)) What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Salary Range* $156,300 - 241,010 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies: Affiliated Companies: AmerisourceBergen Services Corporation