Quantum Corporation leads the world in helping users collaboratively solve some of the world's hardest computer challenges. Whether its wrangling Petabytes of data for cutting edge movie production, managing global content production workflows, exploring new sources of energy, or managing oceans of content and blending collaborative high-speed workflows with cutting-edge object storage, Quantum has the tools and technology to help you engineer the solution that works now - and preserves your work for decades to come. You are applying to an exceptional team that contributes to enhancing our position as a proven global expert in data management. Quantum is seeking an experienced Senior Director, L3 Support to lead escalation ownership, team performance, and cross-functional alignment across the Quantum product portfolio. This role is fundamentally about process leadership, people management, and operational excellence — not individual technical depth. The right candidate will build and leverage a strong team of product-aligned L3 engineers, establish and enforce consistent support processes, and serve as the primary connection point between Support, Engineering, and Product Management. This role is responsible for L3 support execution across all major Quantum product lines, including: - User Interface (UI) / Platform Services - DXi Backup & Deduplication Appliances - ActiveScale Object Storage - Primary Storage Products The Director, L3 Support leads a team of product-aligned L3 Support Leads / Principal L3 Engineers, with one senior L3 engineer owning each product line. The director's primary contribution is organizational, operational, and interpersonal — ensuring that technically deep engineers are well-directed, properly supported, and engaged on the right problems at the right time. Reporting directly to the Chief Product Officer, this role is a critical senior leadership function bridging customer experience, engineering execution, and product quality outcomes. Key Responsibilities: Escalation Ownership and Incident Management - Serve as the escalation authority and process owner for L3 support across all Quantum products, supporting L1/L2 support teams, development engineering, and enterprise customers. - Lead the organizational response to SEV1 and business-critical customer incidents — driving urgency, coordination, and clear communication rather than personal technical resolution. - Ensure consistent escalation standards, case ownership accountability, and resolution discipline across all product lines. - Keep all parties — customers, account teams, engineering, and executives — informed throughout high-pressure situations through structured, calm, and timely communication. - Know when to escalate to engineering and when to shield engineering from unnecessary interruptions; protect engineering focus while ensuring customers receive timely resolution. Cross-Functional Influence and Engineering Interface - Act as the primary L3 support interface to Engineering and Product Management. - Advocate for customer impact and support team needs within engineering prioritization discussions — influence without direct authority. - Drive defect isolation and documentation quality so engineering receives clean, actionable problem reports. - Negotiate priorities with Engineering and Sustaining teams to close support cases, calm customers, and drive RE resolutions in a timely manner. - Represent field trends, recurring issues, and systemic quality gaps to Product Management through structured feedback. Team Management and Development - Provide day-to-day direction and strategic oversight of the L3 support function — escalation intake, workload distribution, cross-product coordination, and team performance. - Hire, onboard, and develop L3 Support Leads and Principal Engineers; build a team with the technical depth the director does not need to personally possess. - Coach engineers and team leads to elevate their diagnostic skills, communication quality, and case management discipline. - Create a culture of accountability, continuous improvement, and customer-first problem solving. - Identify training needs, develop skills, and build bench strength for sustained team performance. - Represent the L3 Support function at the director level in cross-functional forums, executive briefings, and strategic planning discussions. Support Operations, Metrics, and Process Discipline - Define, track, and continuously improve the KPIs and SLAs that govern L3 support performance. - Manage case aging, escalation tracking, and SLA compliance across all product lines using tools including JIRA and Microsoft platforms. - Run structured status reviews, dashboards, and reporting cadences to maintain visibility for leadership and stakeholders. - Develop and enforce consistent L3 processes including escalation workflows, handover procedures (including time-zone transitions), and root cause analysis (RCA) practices. - Lead post-incident reviews and ensure learnings are captured and acted upon. Customer and Business Engagement - Engage directly with enterprise customers during critical escalations, providing calm senior leadership and clear communication throughout. - Support multi-product, large-scale customer environments across backup, object storage, and primary storage solutions. - Provide structured feedback to Product Management on customer pain points, field quality trends, and product improvement opportunities. AI-Augmented Leadership - Actively use AI tools (Copilot, ChatGPT, and similar) to bridge technical knowledge gaps, accelerate issue triage understanding, assist with communication and documentation, and improve team productivity. - Model and promote AI tool adoption within the L3 team as a force multiplier for both management and engineering workflows. - Use AI to stay current on relevant technical concepts and to prepare for and participate in technical discussions alongside engineering teams. Required Qualifications: - 15+ years of experience in enterprise support, technical operations, or customer-facing escalation management roles, with at least 3 years in a director-level or senior leadership capacity. - Proven track record of leading and developing technical support teams in enterprise environments. - Demonstrated excellence in escalation management and incident response — including Fortune 500 or enterprise-scale customer environments. - Strong ability to influence without authority across engineering, product, and sales organizations. - Proficiency in support operations tools including JIRA and Microsoft productivity platforms. - Solid understanding of KPIs, SLAs, case aging, and support metrics — with a track record of meeting or improving them. - Experience with cross-functional communication — keeping customers, account teams, engineering, and executives aligned during high-pressure situations. - Active and proficient user of AI tools (Copilot, ChatGPT, or equivalent) for bridging technical understanding, communication, and productivity. Preferred Qualifications: - Experience with enterprise storage, backup, data protection, or infrastructure software support environments. - Prior experience working in a smaller, startup-like engineering organization where structure and process needed to be built, not just followed. - Familiarity with agile development processes and how support integrates with engineering sprints and release cycles. - Experience managing distributed or remote support teams across time zones. - Track record of representing support functions at the executive level and influencing organizational strategy. Quantum provides a diverse portfolio of health plans for medical and prescription, dental, vision, life, disability and supplemental medical insurance options. We also support our team members' efforts to develop and maintain a healthy lifestyle through reimbursement and educational programs. Quantum offers a company-matched 401(k) plan to help employees save for retirement in a tax-advantaged way. We also have an Employee Stock Purchase Program for purchasing Quantum stock at a discounted rate. Anticipated Annual Salary Range: $140,000 - $180,000 for qualified applicants. The above pay range represents Quantum's good faith and reasonable estimate of possible compensation at the time of posting. Pay within or outside of the range will be based on a variety of factors, including but not limited to, relevant experience, knowledge/education, skills/abilities, internal equity, and budgetary considerations.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Position Summary: We are seeking a highly experienced and strategicSenior Director, Cyber & Technology Resilience to lead and strengthen the organization's ability to withstand and recover from cyber and technology disruptions. This role will be responsible for building and overseeing the organization's technology resilience governance, frameworks, disaster recovery (DR) testing coordination, and DR test environment build-out. The Senior Director will spearhead efforts to ensure the organization's critical systems and technology infrastructure are prepared to recover quickly and effectively in the face of cyber incidents, system failures, or other disruptions. Reporting to the Vice President of Information Security, this role will collaborate across IT, cybersecurity, business continuity, and enterprise risk management teams to align resilience strategies with organizational goals and regulatory requirements. Key Responsibilities: Technology Resilience Governance: - Establish and lead a Technology Resilience Governance Program to drive accountability and oversight for resilience strategies across the organization. - Develop and implement governance processes to ensure alignment with organizational goals, regulatory requirements, and industry best practices (e.g., NIST, ISO 22301, ITIL). - Build cross-functional relationships with business and IT leaders to integrate resilience considerations into technology planning, budgeting, and operations. - Chair or participate in resilience-focused committees or working groups to ensure consistent oversight of resilience initiatives. Technology Resilience Framework: - Design, implement, and maintain a Technology Resilience Framework to ensure the organization's critical systems and infrastructure can withstand, recover from, and adapt to disruptions. - Define resilience objectives, metrics, and key performance indicators (KPIs) for technology systems. - Align the framework with organizational business continuity and disaster recovery (BC/DR) strategies. - Continuously update the framework to address emerging threats, technology advancements, and lessons learned from incidents or exercises. Disaster Recovery (DR) Test Coordination: - Develop and oversee a Disaster Recovery Testing Program to validate the organization's ability to recover critical technology systems during disruptions. - Coordinate and facilitate DR testing activities, including tabletop exercises, live simulations, and full-scale recovery tests. - Collaborate with IT, cybersecurity, and business continuity teams to define test objectives, scenarios, and success criteria. - Ensure that testing schedules, plans, and results are communicated and aligned with business priorities and regulatory requirements. - Document and track issues identified during DR tests and ensure timely remediation or mitigation. Disaster Recovery Test Environment Build-Out Facilitation: - Lead and oversee the planning and build-out of DR test environments, ensuring they accurately replicate production systems. - Collaborate with IT and infrastructure teams to provision resources (e.g., storage, compute, networking) required for DR testing. - Ensure DR test environments are designed to support a wide range of scenarios, including cyberattacks, system failures, and data corruption. - Advocate for investments in tools and technologies necessary to enhance DR testing capabilities. Leadership Responsibilities: - Provide visionary leadership to the Cyber/Technology Resilience team, fostering a culture of collaboration, innovation, and accountability. - Act as the organization's subject matter expert on technology resilience, advising senior leadership on risks and strategies to enhance preparedness. - Partner with IT, security, and business stakeholders to ensure alignment between resilience initiatives and broader organizational priorities. - Develop and mentor team members, building a high-performing resilience-focused organization. Qualifications: Education and Experience: - Bachelor's degree in Cybersecurity, Information Technology, Business Continuity, or a related field (Master's degree preferred). - 10+ years of experience in technology or cyber resilience, disaster recovery, business continuity, or a related field. - 5+ years of leadership experience managing cross-functional teams or programs. Skills and Competencies: - Strong knowledge of resilience frameworks and standards (e.g., NIST CSF, ISO 22301, ITIL, COBIT). - Proven experience designing and implementing technology resilience programs, including governance and frameworks. - Expertise in disaster recovery processes, testing methodologies, and recovery technologies (e.g., backup, replication, cloud recovery). - Familiarity with modern IT environments, including cloud-based systems, hybrid architecture, and DevOps practices. - Strong project management skills, with the ability to coordinate complex initiatives across multiple teams and stakeholders. - Exceptional communication and interpersonal skills, with the ability to influence and collaborate with executives, technical teams, and business leaders. Certifications (Preferred): - Certified Business Continuity Professional (CBCP) - Certified Information Systems Security Professional (CISSP) - Certified Information Security Manager (CISM) - ITIL Foundation or higher - Disaster Recovery Institute International (DRII) certifications (e.g., Master Business Continuity Professional (MBCP)) What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Salary Range* $156,300 - 241,010 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies: Affiliated Companies: AmerisourceBergen Services Corporation

About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. The Role As an Implementation Director - Nursing at Abridge, you will play a critical role in ensuring the successful deployment and implementation of the Abridge Nursing product with our customers. You will be the primary point of contact for our valued partners and you will be the driving force behind seamless project execution. You’ll use your exceptional communication skills as you work closely with internal and external stakeholders to deliver projects on time, while exceeding the needs and expectations of our users. Ideally, you thrive in a startup environment, specifically with a culture that’s built on seeing obstacles as opportunities, having a bias toward execution, being a little nerdy and perpetually curious, and helping teammates succeed. What You'll Do - Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments. Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships. - Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams. - Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization. - Identify and manage project risks and issues, and develop contingency plans as needed. - Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner. - Develop and execute against comprehensive testing plans with our most strategic partners, including tracking all issues, triaging, and driving towards daily testing goals. - Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment. - Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support. What You'll Bring - Have a track record of driving successful healthcare technology implementation projects from initiation to completion. - Excel at communication and can synthesize information in a concise way. - Are extremely organized and detail oriented. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality. - Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency. Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation. - Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership. - Have the ability to smell smoke and escalate early, with proposed solutions. - Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action. - Have 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies. - Experience implementing electronic record systems and leading through build and testing phases. (Epic is a definite plus.) Bonus points if... - Familiarity with systems requiring strict adherence to privacy and security protocols. - Knowledge of tiered support organizations and escalation protocols. - Epic ClinDoc experience ***This position will require up to 40% travel*** ***This position must be based in the Central or Mountain Time Zone*** Why Work at Abridge? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. How we take care of Abridgers: - Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees - Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. - Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. - Paid Parental Leave: Generous paid parental leave for all full-time employees. - Family Forming Benefits: Resources and financial support to help you build your family. - 401(k) Matching: Contribution matching to help invest in your future. - Personal Device Allowance: Tax free funds for personal device usage. - Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. - Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. - Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. - Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. - Compensation and Equity: Competitive compensation and equity grants for full time employees. - ... and much more! Equal Opportunity Employer Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Staying safe - Protect yourself from recruitment fraud We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

Director of Channel & VAR Partnerships About Arango At Arango, we believe the first generation of enterprise AI missed something essential: context. LLM models are powerful, but they didn’t understand the context needed to deliver accurate answers. Arango provides a trusted data foundation for the next wave of Enterprise AI with graph-based Contextual AI — transforming enterprise data into a System of Context that truly represents the business, so LLMs can deliver better outcomes with unlimited scale and cost efficiency. The Arango AI Data Platform gives developers a single, integrated environment to build and scale AI-powered applications without the complexity of stitching together multiple databases and tools. At its core is a massively scalable multi-model database that unifies graph, vector, document, and key-value data with full-text, geospatial, and vector search — creating the System of Context, the bridge between enterprise data and LLMs. We’re a global team based in California and Cologne, united by curiosity, collaboration, and a passion for helping developers, data engineers, and technology leaders innovate faster and smarter with AI. Trusted by NVIDIA, HPE, the London Stock Exchange, the U.S. Air Force, NIH, and Articul8, Arango powers enterprise AI with context, confidence, and scale..We are a proud member of the NVIDIA Inception Program and the AWS ISV Accelerate Program. If you’re excited about shaping the future of Contextual AI, come build with us. Location: US (Remote, with frequent travel — up to 50–75%) - prefer East Coast Reports to: VP of Sales Compensation: Base + Variable (Quota-Carrying Role) About the Role We’re entering a new phase of growth and expanding from the partner foundation we already have in place. We’re seeking a Director of Channel & VAR Partnerships to build on this foundation and take our channel program to the next level. This is a front-line, quota-carrying individual contributor role focused on recruiting, developing & enabling partners who can identify new opportunities, influence active deals and drive expansion within our customer base. This is not a passive BD or Alliances role - we are looking for a hands-on channel builder responsible for creating a repeatable, scalable revenue engine through the VAR ecosystem. You’ll collaborate closely with Sales, Marketing, Product, and RevOps to ensure partners become a consistent and strategic driver of pipeline and closed revenue. Key Responsibilities Channel & VAR Strategy - Build and execute a channel strategy that focuses on new pipeline generation & partner-influenced revenue. - Own a quota tied directly to partner-sourced and partner-influenced bookings. - Expand on the current partner foundation by adding net-new, high-impact VARs and regional integrators. - Define tiering, partner expectations, and clear enablement paths to ensure scalable enagement. Partner Recruitment & Activation - Identify, recruit, onboard, and activate VARs and channel partners across North America and EMEA. - Build certification, training, and readiness programs that enable partners to generate demand and co-sell quickly. - Drive partner activation and ensure rapid progression from onboarding to active pipeline creation. Field Selling & Co-Sell Execution - Work shoulder-to-shoulder with AEs and SEs on partner-sourced and partner-influenced opportunities. - Run account mapping sessions, joint pipeline reviews, and opportunity strategy meetings with partners and internal teams. - Oversee deal registration, routing, attribution, and alignment to ensure clarity and frictionless execution. - Partner with Marketing on campaigns, partner events, webinars, and other demand-gen initiatives. Ecosystem Expansion - Build on the existing ecosystem to include VARs, OEMs, and regional integrators that accelerate revenue in our core verticals. - Launch repeatable partner programs including incentives, MDF, and joint business planning. - Represent the company at partner events, industry conferences, and regional field engagements. Operational Excellence - Work with RevOps to operationalize partner processes in CRM and PRM systems - Establish and manage partner performance metrics, dashboards, and QBR cadences that track performance and pipeline impact. - Continuously refine channel processes to improve partner responsiveness, enablement quality & co-sell maturity. What We’re Looking For - 8-12+ years in channel, VAR, ecosystem or partner roles with direct accountability to pipeline and revenue growth. - Willingness to travel 50 - 75% for partner recruitment, training, and field engagements & events. - Demonstrated experience building (not inheriting) channel or VAR programs that drove measurable revenue. - Proven success in a quota-carrying partner/channel IC role. - Strong understanding of VAR motions, distribution models, partner incentives, and co-sell workflows. - Ability to influence field teams, drive opportunity alignment, and open new routes to market through partners. - Excellent communicator with strong relationship-building and executive-presence skills. - Technical aptitude to demo and enable partners is a strong plus. - Experience with major cloud vendors or tech alliances is helpful, but this role is not limited to alliances. Success Metrics Quota attainment: Partner-sourced and partner-influenced revenue contribution. Pipeline growth: Volume and quality of new opportunities generated by VARs and channel partners. Partner activation: Number of certified, trained & actively selling partners. Ecosystem expansion: Growth in active VARs, partner coverage & regional reach Operational maturity: Effective tiering, deal registration, PRM processes & enablement cadence. Field impact: Increased AE-partner collaboration and improved win rates through co-sell motions Why Join Us If you're ready to make a massive impact, come own and build our global partnerships and alliances function from the ground up! This is a high-impact role where you will carry a quota and directly influence revenue through ecosystem-led growth. You'll work closely with a world-class leadership team across Sales, Product, Marketing, and the Executive suite to define our global Go-to-Market expansion strategy. Expect to collaborate with top-tier partners like NVIDIA and AWS to co-develop cutting-edge solutions. If you thrive in a high-energy, entrepreneurial environment where your execution directly shapes company growth, this is the place for you. Our headquarters is in San Francisco (US) and we have an office in Cologne (Germany), but most of our diverse team works remotely worldwide. So, do you prefer your desk at home or do you want to join us at one of our locations? Your choice. The global minds of Arango come from 5 different continents and more than 20 countries. Diverse backgrounds enable us to see new solutions. We invite people from every culture, national origin, religion, sexual orientation, gender identity or expression, and of every age to apply to our positions. All employment decisions are based on business needs, job requirements, and individual qualifications. Arango is committed to a workplace free of discrimination and harassment based on any of these characteristics. We love this diversity and encourage everyone curious and visionary to join the multi-model movement.