• Lead quality strategy in an AI-augmented API engineering environment • Define quality intelligence frameworks • Validate AI-powered features • Embed continuous quality practices across the SDLC • Partner with Engineering, Product, Data, and TechOps teams • Shape and execute AI-driven API risk-based testing strategies across distributed systems • Drive end-to-end quality assurance for web and mobile releases • Establish quality gates within CI/CD pipelines • Own API quality strategy, including GraphQL testing, performance monitoring, and SLA validation • Lead test architecture decisions for microservices and AI-integrated platforms • Mentor and guide QA engineers on modern AI-driven quality engineering practices • Leverage telemetry, observability tools, and defect trend analysis to identify systemic risks • Advocate for API design best practices, testability, observability, and reliability during architecture reviews • Embed AI-driven security and performance testing into the development lifecycle

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description Our project, Nexthink Workflow, focuses on creating dynamic, step-by-step automations that leverage the capabilities of the Nexthink web interface to enhance digital employee experience (DEX). The goal is to design workflows that empower IT teams to take the right actions, at the right time, and in the right way, further expanding the possibilities of what Nexthink can offer. These workflows are built to automate complex tasks, streamline IT operations, and deliver real-time insights, ultimately improving the digital workplace. - Design, implement, deliver and validate product features (both frontend and backend) - Lead technical discussions, set engineering standards, and support the team in adopting high-quality coding practices and testing strategies using measurable quality indicators. - Contribute to the team's roadmap by partnering with the Product Manager to shape the scope and define clear, actionable acceptance criteria. - Handle L3 support requests (together with the rest of the team) - Mentor engineers, support knowledge sharing, and help the team grow technically and operationally. - Work with the agile iterative/incremental mindset and best practices, and participate actively in the different ceremonials Qualifications - BSc or MSc in Computer Science or equivalent professional experience. - 7+ years of experience in a Software Engineer role, including at least 1 year as a Tech Lead, with a strong ability to design, implement, test, and maintain product features end-to-end. - High proficiency in modern Java for backend development. - Good experience with frontend technologies (ideally ReactJS and TypeScript). - Solid understanding of API design, discovery and integration of 3rd party apis (RestAPI, GraphQL) and all that comes with it (resilience, pagination, etc). - Knowledge of cloud environments (AWS, Azure, or GCP; AWS preferred). - Comfortable using Git and CI/CD build tools. - Practical knowledge of Kubernetes, Docker. - Passion for continuous improvement, lean processes, and high-quality engineering. - Motivation to tackle complex technical challenges and learn new technologies. - Excellent written and spoken English, strong communication and collaboration skills. Nice to have: - Strong refactoring and test automation abilities. - Experience with observability tools (e.g., Datadog). - Exposure to or experience with Artificial Intelligence (AI) concepts, tools, or integrations. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: - Permanent Contract and a competitive compensation package. - Beautiful office, conveniently located next to the Prilly-Malley train station - Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. - Free access to a fitness centre inside the building. - Reimbursement of the half-fare travel card for public transport. - ‍ Reimbursement up to 50% of the cost of French classes. - Fresh fruit, cookies, and soft drinks as well. - Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! - Bonuses for referring successful hires after three months of continuous employment. - We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

• Collaborate with QA engineers and developers to understand product requirements and technical designs. • Write and maintain automated test cases using Playwright, Cypress, or Selenium in JavaScript, TypeScript, or Java. • Assist with API testing and integration validation using tools like Postman or REST Assured. • Contribute to continuous integration pipelines and support integration of test automation into CI/CD workflows. • Leverage AI-assisted QA tools to enhance automation coverage and efficiency (e.g., test case generation, visual testing). • Conduct exploratory and regression testing; log clear, actionable bugs using tools like Jira. • Continuously learn and apply QA best practices, automation patterns, and software testing principles.

• Evaluate a weekly quota of agent interactions (calls, emails, SMS) against the QA rubric, delivering scored evaluations with specific, actionable written feedback • Identify performance trends across individual agents, teams, and contact types, and present findings to team leads in weekly reporting • Calibrate regularly with team leads, Support Manager, and Support Director to ensure consistent, fair scoring across all evaluators • Partner with team leads to connect QA findings to active coaching plans and agent development goals • Analyze CSAT verbatim feedback alongside QA notes to uncover root causes of customer dissatisfaction and surface recommendations • Flag systemic issues — policy gaps, knowledge gaps, workflow friction — surfaced through QA data, and bring them to the right stakeholders • Support the evaluation and rollout of AI-assisted QA tooling as we expand our program • Contribute to rubric development and maintenance as our products, policies, and customer needs evolve