Company Description Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s standard-setting workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. Come join us! ServiceNow It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market standard, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Location: Remote-West (Pacific/ Mountain time zone) What you get to do in this role: - You partner with our initial customers to drive product value - You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value - You partner cross-functionally to translate business needs and product requirements into new solutions for customers - You will evolve and iterate on our customer onboarding strategy - You work with internal teams and customers to drive adoption, engagement and growth - You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks - You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders - You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap Qualifications To be successful in this role you have: - You have 5+ years of account management, implementation, or sales experience in software/SaaS - You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience - You have experience supporting deployments with large enterprise customers - Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal - You have experience building strong internal and external relationships, including with senior-level executives throughout companies - You are diplomatic, have tact and you are poised under pressure - You possess a voracious appetite to learn and grow - You have completed a Bachelor’s degree - You are willing to travel 10-25% of the time FD21 For positions in this location, we offer a base pay of $102,000 - $159,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote

• Serve as the primary ambassador for campsite partners, handling inquiries across email, phone, and digital channels • Create and manage new campsite listings in close collaboration with internal teams • Ensure a smooth onboarding experience and drive partner activation processes • Provide active support to partners during the onboarding phase • Maintain high-quality campsite data and content in cooperation with the Product Data team • Monitor and optimize booking availability to maximize conversion rates and partner satisfaction • Identify and resolve technical or operational issues that affect bookability

• As Head of Customer Success, you will scale the Customer Success function both strategically and operationally, build a strong team that delights our customers, and work closely with Product and Sales to ensure an optimal customer experience. • You will expand our Customer Success area strategically and operationally and own the core metrics across the customer journey (NRR, churn, NPS). • You define the CS strategy, foster active knowledge transfer within the team, and prioritize roadmap topics with high customer impact together with Product Management. • Together with the CSM team, you develop segment and account strategies and take charge of strategically important accounts. • You work in a data-driven way: from meaningful reports you derive actions that systematically increase satisfaction, adoption, and expansion (upsell/cross-sell). • You report regularly to executive management and communicate confidently in German and English. • Sales, Product Management, Marketing, and the Service Desk are your sparring partners to ensure an optimal customer journey.

• Serve as the primary point of contact for customers, fostering strong relationships with government end users and commercial clients. • Conduct regular Quarterly Business Reviews (QBRs) to communicate progress, gather feedback, and ensure alignment with customer goals. • Responsible for renewals, upsells, and cross sells. • Partner closely with engineering and product teams to ensure timely and successful delivery of technical solutions. • Translate customer needs into actionable requirements, ensuring seamless integration and deployment of our PaaS solutions. • Guide customers through the Authority to Operate (ATO) compliance process, ensuring they meet necessary security and regulatory standards. • Stay up-to-date on compliance trends, government requirements, and cloud security best practices to support customer success. • Serve as a trusted technical advisor, helping customers optimize their use of our platform. • Advocate for customers by sharing feedback and insights to inform product development and enhancements. • Monitor customer success metrics, including adoption rates, satisfaction scores, and retention, to identify opportunities for improvement. • Develop and execute strategies to improve customer outcomes and increase platform utilization.