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Cyberhaven logo
Cyberhaven

We protect important data other tools can’t see, from threats they can’t detect, across technologies they can’t control.

Professional Services Engineer

EngineerEngineerFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

52 days ago

Salary

$85K - $95K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglishCloudCyber SecurityGoogle Cloud PlatformMacOS

Job Description

Professional Services Engineer

Cyberhaven

• Take charge of the implementation and configuration process, ensuring the seamless integration and successful deployment of Cyberhaven’s solution within clients’ existing environments. • Foster close collaboration with clients to gain a deep understanding of their technical requirements, diagnose issues, and create customized dataset and policy solutions. • Utilize log file analysis, debugging techniques, and advanced troubleshooting to identify underlying causes of complex technical problems and coordinate effective resolutions with our Support, Engineering, and Operations teams. • Work in close partnership with cross-functional teams, including developers, project managers, and support staff, to deliver high-quality solutions that adhere to timelines. • Deliver technical training to end users, empowering them with the necessary knowledge and skills to maximize the utilization of Cyberhaven to optimize their workflows and expedite ROI. • Serve as a trusted advisor to clients, offering strategic guidance, best practices, and insights to help them derive the maximum value from our product. • Conduct regular progress updates, status meetings, and post-implementation reviews with clients to ensure their satisfaction or identify areas for improvement, serving as the internal and external point of contact for client escalations. • Collaborate with the development and support teams, promptly escalating and resolving technical issues or system discrepancies to maintain smooth operations for clients. • Stay up to date with industry trends, emerging technologies, and advancements in our product offerings, continuously enhancing your technical expertise to provide valuable insights and guidance to clients.

Job Requirements

  • 3+ years of Solutions Engineer, Delivery Manager, or Professional Services with Endpoint Security experience required in the Cybersecurity and DLP Space:
  • Proven track record of delivering complex technical solutions, preferably in a Professional Services or Consulting role, specifically with endpoint security products.
  • Previous experience with other DLP solutions such as Forcepoint, Symantec, McAfee DLP, Fortra (Digital Guardian), Trend Micro, Check Point, Next DLP, or Proofpoint.
  • Understanding of data classification methodologies and techniques to effectively identify sensitive data types and define appropriate DLP policies.
  • Project Management: Ability to manage and deliver against strict timelines, requiring constant prioritization and mitigation strategy-building.
  • Deep technical background, with hands-on experience in supporting and troubleshooting SaaS-based security and/or endpoint agent technologies.
  • Software debugging skills
  • Knowledge of web technologies, APIs, and data integration techniques.
  • Solid understanding of system architecture, network protocols, and Google Cloud Platform.
  • Practical knowledge of the MacOS (e.g., MDM, app management, basic terminal skills) and Windows (SCCM, GPO, Intune, registry configuration, understanding PowerShell scripts, etc.) ecosystems.
  • Excellent written and verbal communication skills, allowing one to easily convey technical concepts to diverse stakeholders and build relationships cross-functionally.
  • Knowledge of system software design (services, drivers, agents).
  • Experience with AI Agent use and creation (Claude Code, Glean, Monday etc)
  • Education and Certifications: Bachelor's degree in Computer Science or Engineering, or equivalent advanced industry certifications, or 3+ years of experience in a similar role.

Benefits

  • Market-competitive compensation
  • Base salary
  • Bonus plan or commission structure

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General Dynamics logo

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