Cyberhaven

• Own the execution and optimization of marketing programs including webinars, nurture programs, email campaigns, content syndication, customer advocacy initiatives, and other demand generation programs • Establish program goals, KPIs, and measurement frameworks in partnership with Demand Generation and Marketing Operations • Monitor program performance and identify opportunities to improve engagement, conversion, and pipeline contribution • Scale high-performing programs across segments, industries, and target audiences • Document learnings and establish best practices to improve repeatability and efficiency across the growth organization • Partner with Product Marketing to support product launches and strategic marketing initiatives • Develop launch plans and activation programs across marketing and SDR teams • Coordinate execution across channels and functional teams • Ensure launch objectives and milestones are achieved • Serve as the central orchestrator across Marketing, SDRs, Sales, Product Marketing, and other stakeholders • Drive campaign planning processes, dependencies, and execution alignment • Establish campaign briefs, success metrics, and post-campaign review processes • Ensure teams are aligned on goals, KPIs, audience targeting, and expected outcomes • Monitor campaign and program performance across channels and funnel stages • Conduct post-campaign analyses and recommend optimization strategies • Partner with Marketing Operations to improve reporting, attribution, and campaign measurement • Translate performance insights into actionable recommendations that improve business outcomes • Leverage AI tools to accelerate campaign planning, content development, reporting, project management, and execution workflows • Improve team productivity and campaign effectiveness through AI-powered processes • Identify opportunities to streamline operations and scale program execution.

• Establish professional productive relationships with new and existing assigned accounts. • Qualify, manage and support leads from marketing campaigns and sales opportunities, and progress opportunities through the Cyberhaven sales process. • Build a local franchise to own the market in your territory thru trusted partner relationships and strategic alliances. • Continuously build new pipeline and exceed assigned software and services growth goals. • Proactively seek new business opportunities in the market, as well as upsell and cross-sell of existing clients. • Contact potential clients through cold calls and emails, and present Cyberhaven’s unique DDR solution. • Identify client needs and suggest appropriate products and services. • Proactively plan, set critical milestones, assess, clarify and validate partners needs on an ongoing basis, to establish productive relationships. • Stay up-to-date with new products, services and pricing models. • Build long-term trusted relationships with clients and partners.

• Provide well-thought out and reliable directions in technical and non-technical terms, to help customers solve reported issues and guide them on proper use of our platform. • Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation. • Identify and escalate priority issues that need immediate attention. • Build an excellent rapport with our backline engineers and collaborate on solving complex issues. • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. • Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible. • Collect information, attempt to reproduce reported behavior, and document bugs with Engineering for product issues that are impacting customers. • Create process and troubleshooting documentation to enhance our support knowledge base. • Work with client resources and stakeholders to understand their data security risks and threats. • Work closely with the executive leadership to build processes, reporting, and metrics that will showcase Support productivity and client satisfaction.

• Support the Mid-market and SMB Sales teams with opportunities in a pre-sales capacity from qualification through production hand-off. • Learn, create, and deliver compelling messaging and demonstrations of products and solutions that differentiate from competitors or legacy solutions. • Guide technical evaluations via POC ownership, and manage the evaluation process to a successful conclusion. • Maintain key partner technical relationships and effectively enable and demonstrate channel partners to excel in a channel-driven sales model. • Collaborate with Product Management and Engineering teams on new feature releases and provide feedback on current feature capabilities based on field experience/input.

• Take charge of the implementation and configuration process, ensuring the seamless integration and successful deployment of Cyberhaven’s solution within clients’ existing environments. • Foster close collaboration with clients to gain a deep understanding of their technical requirements, diagnose issues, and create customized dataset and policy solutions. • Utilize log file analysis, debugging techniques, and advanced troubleshooting to identify underlying causes of complex technical problems and coordinate effective resolutions with our Support, Engineering, and Operations teams. • Work in close partnership with cross-functional teams, including developers, project managers, and support staff, to deliver high-quality solutions that adhere to timelines. • Deliver technical training to end users, empowering them with the necessary knowledge and skills to maximize the utilization of Cyberhaven to optimize their workflows and expedite ROI. • Serve as a trusted advisor to clients, offering strategic guidance, best practices, and insights to help them derive the maximum value from our product. • Conduct regular progress updates, status meetings, and post-implementation reviews with clients to ensure their satisfaction or identify areas for improvement, serving as the internal and external point of contact for client escalations. • Collaborate with the development and support teams, promptly escalating and resolving technical issues or system discrepancies to maintain smooth operations for clients. • Stay up to date with industry trends, emerging technologies, and advancements in our product offerings, continuously enhancing your technical expertise to provide valuable insights and guidance to clients.

• Design and implement components of our state-of-the-art system sensor that traces all data movement across all applications and files on macOS endpoints • Solve challenging performance optimization problems: we’re building software that monitors hundreds of thousands of events with minimal impact on performance of the endpoint applications • Design and build highly reliable code that never impacts the end-user experience • Build secure-by-design hardened software that must withstand real-world attacks, while processing untrusted data and communicating with a backend over the internet

• Analyze, troubleshoot and resolve complex technical issues reported by our customer base. • Reproduce customer issues to verify problems and document steps to replicate for the Engineering and Development teams. • Identify and escalate priority issues that need immediate attention, coordinating with our internal development teams and individual developers. • Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible. • Coordinate feedback to product management, development and operations teams. • Ability to build and maintain relationships with project stakeholders, including customers, team members, and senior management. Manage expectations and ensure stakeholder satisfaction. • Ensure alignment between customer objectives and project deliverables, managing cross-functional teams to achieve project goals. • Conduct regular check-ins with customers to ensure they are satisfied and to address any emerging concerns. • Monitor customer usage patterns and provide recommendations for optimizing their experience. • Stay up-to-date with industry trends and best practices to continually improve the level of service provided. • Develop and update knowledge base articles and support resources.

• Design and implement components of our state-of-the-art system sensor that traces all data movement across all applications and files on windows endpoints. • Solve challenging performance optimization problems: we’re building software that monitors hundreds of thousands of events with minimal impact on performance of the endpoint applications. • Design and build highly reliable code that never impacts the end-user experience. • Build secure-by-design hardened software that must withstand real-world attacks, while processing untrusted data and communicating with a backend over the internet.

About the Role Cyberhaven is looking for a Senior ABM Marketing Specialist to support the execution of account-based marketing programs across our highest-value accounts. In this role, you’ll work closely with the ABM Program Manager, sales, SDRs, and content teams to deliver personalized, account-specific experiences that drive engagement, accelerate active opportunities, and contribute directly to pipeline growth. This is a highly collaborative, execution-focused role for someone who enjoys bringing ABM strategies to life through thoughtful coordination, strong attention to detail, and close partnership with go-to-market teams. What You'll Do Support the execution of ABM programs across 1:1, 1:few, and 1:many motions Create and personalize marketing assets such as emails, one-pagers, outreach templates, and gifting materials Coordinate direct mail, digital campaigns, and event follow-up for targeted accounts Partner closely with SDRs and AEs by providing account insights, messaging support, and content kits for outreach Prepare regular engagement summaries and updates for priority accounts Set up and manage targeted email sequences and nurture programs in HubSpot or a similar platform Assist with tracking and reporting on account engagement using ABM and marketing tools Coordinate audience segmentation, list management, and campaign reporting updates Support the execution of field events, webinars, and executive experiences, including promotion and follow-up Track key performance indicators such as account engagement, meetings created, and campaign performance Share insights, learnings, and recommendations to continuously improve ABM programs and execution Who You Are

• Lead, grow, and mentor high-performing globally distributed SRE and Infrastructure teams, including managers and senior ICs • Own the reliability, availability, scalability, and performance of our production and developer platforms • Define and execute the SRE and infrastructure strategy, including cloud architecture, Kubernetes platforms, CI/CD, and automation • Drive horizontal scaling and enable teams to operate independently, through decoupling and modularization of both architecture and processes • Drive infrastructure cost (COGS) optimization, capacity planning, and cloud financial management in close partnership with Finance and Engineering leadership • Establish and evolve SLOs, SLIs, error budgets, and operational best practices across the organization • Oversee incident management, postmortems, and continuous improvement, ensuring a strong culture of learning and ownership • Collaborate closely with security to ensure our infrastructure is secure, compliant, and resilient by design • Contribute to and uphold strong documentation, operational standards, and knowledge sharing across teams