• Assisting with deployment, debugging, and improving the efficiency of AI workloads on extensive NVIDIA platforms. • Identifying hardware issues, supervising them through bugs, and keeping customers updated on current progress. • Benchmarking new framework features, analyzing performance, and sharing actionable insights with both customers and internal teams. • Working directly with external customers/partners to solve cluster performance and stability issues, identify bottlenecks, and implement effective solutions. • Build expertise and guide customers in scaling workloads efficiently and reliably on the latest generation of NVIDIA GPUs. • Collaborate with AI factory deployment teams and ensure RAs/Blueprints are accurately followed and implemented.

• Research utilization and capacity planning of existing technologies to plan for future growth • Collaborate with other IT teams to perform a Proof of Concept for solutions that show promise • Analyze and design effective and clear technical solutions for infrastructure and enterprise application related projects • Act as subject matter expert on infrastructure and architecture items • Assist in the development and implementation of corporate information system policies and procedures • Maintain knowledge in Infrastructure Operations, Data Center Operations, Virtualization (Server, Network, Storage, Desktop, and Application); attend conferences, meet with vendors, and keep current on technology trends • Analyze, provide guidance and diagnose issues that may be caused by server-side applications, server operating system issues and networking problems • Recognized as a system expert in multiple core enterprise systems and be able to effectively provide knowledge training to peers • Provide after-hours support • Other duties as assigned

• Lead the technical implementation and day-to-day management of CircleCI Demonstrations and proof-of-concepts. • Demonstrate the technical feasibility, integrated into our customer’s technology stack, ensuring early customer success and a long-term business relationship. • Serve as a technical advisor and subject matter expert for customers, offering guidance on product implementation, adoption, and best practices. • Conduct in-depth analysis of customer use cases, identify opportunities for product optimization, and provide feedback to internal teams for improvements. • Support strategic planning conversations with customer executives; connecting software delivery challenges with corporate objectives, articulating their full business impact. • Lead technical discussions with enterprise clients, addressing complex issues, customizations, and integrations to meet customer-specific requirements. • Develop and deliver technical training sessions, workshops, and documentation to empower customers to maximize the value of CircleCI products. • Stay up-to-date on industry trends, product updates, and emerging technologies to continuously enhance your technical knowledge and customer support capabilities.

• Lead incident response during critical outages. • Provide advanced Level 2 support for enterprise infrastructure systems. • Partner closely with engineering teams to implement and validate system changes. • Analyze complex incident patterns and trends to architect automation solutions.