• Assisting with deployment, debugging, and improving the efficiency of AI workloads on extensive NVIDIA platforms. • Identifying hardware issues, supervising them through bugs, and keeping customers updated on current progress. • Benchmarking new framework features, analyzing performance, and sharing actionable insights with both customers and internal teams. • Working directly with external customers/partners to solve cluster performance and stability issues, identify bottlenecks, and implement effective solutions. • Build expertise and guide customers in scaling workloads efficiently and reliably on the latest generation of NVIDIA GPUs. • Collaborate with AI factory deployment teams and ensure RAs/Blueprints are accurately followed and implemented.

• Lead end-to-end implementation activities for financial and commercial solutions • Partner with clients to gather and translate business and financial requirements into system configurations • Configure and support financial systems, integrations, and product setups • Analyze financial workflows and reporting needs to ensure accurate system alignment • Collaborate with internal delivery, product, and engineering teams to execute implementations • Support system testing, validation, and issue resolution throughout the implementation lifecycle • Deliver client training and post-go-live support to ensure successful adoption • Identify risks, gaps, and opportunities for process improvement within financial workflows • Manage multiple projects simultaneously while meeting deadlines and delivery expectations • Contribute to team and departmental initiatives

• Lead the technical implementation and day-to-day management of CircleCI Demonstrations and proof-of-concepts. • Demonstrate the technical feasibility, integrated into our customer’s technology stack, ensuring early customer success and a long-term business relationship. • Serve as a technical advisor and subject matter expert for customers, offering guidance on product implementation, adoption, and best practices. • Conduct in-depth analysis of customer use cases, identify opportunities for product optimization, and provide feedback to internal teams for improvements. • Support strategic planning conversations with customer executives; connecting software delivery challenges with corporate objectives, articulating their full business impact. • Lead technical discussions with enterprise clients, addressing complex issues, customizations, and integrations to meet customer-specific requirements. • Develop and deliver technical training sessions, workshops, and documentation to empower customers to maximize the value of CircleCI products. • Stay up-to-date on industry trends, product updates, and emerging technologies to continuously enhance your technical knowledge and customer support capabilities.

• Lead incident response during critical outages. • Provide advanced Level 2 support for enterprise infrastructure systems. • Partner closely with engineering teams to implement and validate system changes. • Analyze complex incident patterns and trends to architect automation solutions.