About Us Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer. About the Role Are you a Nurse Practitioner who thrives on connecting with patients and making a real difference in their health outcomes? Do you want to leave behind rigid, cookie-cutter systems and join a dynamic, patient-centered organization that values your creativity and clinical expertise? If you're passionate about improving outcomes at scale and energized by meaningful patient engagement, we want you on our team. At Galileo, we're transforming healthcare by delivering personalized, comprehensive care to those who need it most — underserved patients and those with complex medical needs. We use technology, data, and operational rigor to drive outcomes, and we believe the clinicians doing this work are central to that mission. We're a digital-first medical group, and we're proud of the culture we've built: inclusive, collaborative, and deeply committed to health equity. Galileo is looking for a culturally Nurse Practitioner to join our Population Health team. In this role, you will use phone and video-based care to provide high-quality, comprehensive follow-up care to patients who are post-hospital discharge. Here's what you'll do: - Cover our care needs for our Transitions of Care program. - Day to day work includes telephonic outreach (“cold calls”) and scheduled video/phone visits for patients who have recently been hospitalized and discharged. - Visits focus on: Medication reconciliation, symptom screening, and ordering of any needed follow-up labs, medications or supplies. - You will also navigate conversations with patients to build trust, explain Galileo's care model and connect them to services. - Coordinate care across settings — hospital and ED transitions, pharmacies, and community providers — to keep patients connected and moving forward. - Collaborate with our nursing team - Be accountable to individual performance targets while contributing to team-level population health goals How We Work Galileo is a 24/7 medical group that provides high-quality, comprehensive primary care as well as transition of care follow-up. We work in 4-hour shifts (mornings, afternoons, evenings, overnight on weekdays and weekends). At 24+ hours you will be considered full-time and benefits eligible. Providers are expected to work weekends on a monthly basis, specific schedule will be influenced by total hours committed and patient care demands. We are currently looking for a Nurse Practitioner with an active license in either MA and/or CT who is available to work 32-36 hours/week. Compensation $78/hour (regular rate) and $90/hour (premium rate) About You You're a people person. You love connecting with others and have an innate ability to build rapport quickly — even on a cold call. Your curiosity and creativity come through in every patient conversation, and you're looking for an environment where those instincts are an asset, not an afterthought. We look for passionate clinicians who are invested in solving complex problems that impact millions of lives and excited about fixing what's broken to improve care quality and health outcomes for everyone. We believe in a culture that fosters teamwork, excellence, and sound decision-making — built on mutual respect and trust. We would love to hear from you if you have the following or equivalent experience: - Certified Nurse Practitioner in Adult, Family or Geriatrics - Active state licensure in MA and/or CT, with the ability to obtain additional state licensures - 5+ years of post-graduate clinical experience in Primary Care or Geriatrics - 2 of those years may be substituted by time spent working at a Skilled-Nursing facility or Long Term Care facility - Direct experience engaging Medicare and Medicaid populations managing complex, comorbid conditions - Motivational interviewing skills you can draw on to help patients make meaningful behavioral changes - Comfort in a digital-first environment, with experience in or a genuine appetite for virtual care delivery - Solid tech proficiency; familiarity with Google Suite and Slack is a plus - Excellent written and verbal communication skills - Bilingual in English and Spanish, including cultural fluency, is a strong bonus How We Care for You - Flexible scheduling - design the schedule that works best for YOU - Competitive health, vision and dental plans - Company paid short and long term disability - 12 weeks paid parental leave - Malpractice insurance provided, including tail coverage - 401(k) with company match How We Hire Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds. We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

About Us Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer. About the Role Are you a Nurse Practitioner who thrives on connecting with patients and making a real difference in their health outcomes? Do you want to leave behind rigid, cookie-cutter systems and join a dynamic, patient-centered organization that values your creativity and clinical expertise? If you're passionate about improving outcomes at scale and energized by meaningful patient engagement, we want you on our team. At Galileo, we're transforming healthcare by delivering personalized, comprehensive care to those who need it most — underserved patients and those with complex medical needs. We use technology, data, and operational rigor to drive outcomes, and we believe the clinicians doing this work are central to that mission. We're a digital-first medical group, and we're proud of the culture we've built: inclusive, collaborative, and deeply committed to health equity. Galileo is looking for a culturally Nurse Practitioner to join our Population Health team. In this role, you will use phone and video-based care to provide high-quality, comprehensive follow-up care to patients who are post-hospital discharge. Here's what you'll do: - Cover our care needs for our Transitions of Care program. - Day to day work includes telephonic outreach (“cold calls”) and scheduled video/phone visits for patients who have recently been hospitalized and discharged. - Visits focus on: Medication reconciliation, symptom screening, and ordering of any needed follow-up labs, medications or supplies. - You will also navigate conversations with patients to build trust, explain Galileo's care model and connect them to services. - Coordinate care across settings — hospital and ED transitions, pharmacies, and community providers — to keep patients connected and moving forward. - Collaborate with our nursing team - Be accountable to individual performance targets while contributing to team-level population health goals How We Work Galileo is a 24/7 medical group that provides high-quality, comprehensive primary care as well as transition of care follow-up. We work in 4-hour shifts (mornings, afternoons, evenings, overnight on weekdays and weekends). At 24+ hours you will be considered full-time and benefits eligible. Providers are expected to work weekends on a monthly basis, specific schedule will be influenced by total hours committed and patient care demands. We are currently looking for a Nurse Practitioner with an active license in either MA and/or CT who is available to work 32-36 hours/week. Compensation $78/hour (regular rate) and $90/hour (premium rate) About You You're a people person. You love connecting with others and have an innate ability to build rapport quickly — even on a cold call. Your curiosity and creativity come through in every patient conversation, and you're looking for an environment where those instincts are an asset, not an afterthought. We look for passionate clinicians who are invested in solving complex problems that impact millions of lives and excited about fixing what's broken to improve care quality and health outcomes for everyone. We believe in a culture that fosters teamwork, excellence, and sound decision-making — built on mutual respect and trust. We would love to hear from you if you have the following or equivalent experience: - Certified Nurse Practitioner in Adult, Family or Geriatrics - Active state licensure in MA and/or CT, with the ability to obtain additional state licensures - 5+ years of post-graduate clinical experience in Primary Care or Geriatrics - 2 of those years may be substituted by time spent working at a Skilled-Nursing facility or Long Term Care facility - Direct experience engaging Medicare and Medicaid populations managing complex, comorbid conditions - Motivational interviewing skills you can draw on to help patients make meaningful behavioral changes - Comfort in a digital-first environment, with experience in or a genuine appetite for virtual care delivery - Solid tech proficiency; familiarity with Google Suite and Slack is a plus - Excellent written and verbal communication skills - Bilingual in English and Spanish, including cultural fluency, is a strong bonus How We Care for You - Flexible scheduling - design the schedule that works best for YOU - Competitive health, vision and dental plans - Company paid short and long term disability - 12 weeks paid parental leave - Malpractice insurance provided, including tail coverage - 401(k) with company match How We Hire Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds. We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

• Serve as an analyst on a broad range of technology risk projects, conducting fieldwork, and testing controls. • Assess clients' technology landscapes, processes, and associated risks, providing valuable insights for strategic decision-making. • Engage in program and control-level audits, assessments, and technical testing, generate findings and recommendations, and produce deliverables that offer actionable insights to clients. • Assist Managing Consultants in driving operational excellence by actively participating in ongoing projects, including engagement planning, budget development, progress monitoring, and quality control of deliverables. • Cultivate new client relationships and deepen existing ones, leveraging a deep understanding of their business, and delivering exceptional results. • Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards. • Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes. • Collaborate seamlessly with CrossCountry and client team members to address business obstacles, explore potential solutions, and create impactful deliverables.

This role is fully remote. REPORTS TO: Central Operations Management ROLE OVERVIEW: We’re looking for a detail-oriented Central Operations Specialist with strong expertise in claims management, risk assessment, payments, and operational auditing to support our team with payment processing, trust & safety, and damage claims. You’ll help ensure accurate transactions, resolve disputes, and protect the business from fraud and guest-related issues. This is a remote position requiring excellent communication skills, comfort working independently, and confidence navigating property management and guest screening systems. Familiarity with platforms like Airbnb, Guesty, and Breezeway is strongly preferred. SCOPE OF WORK: Arrival Checks - - Review newly received bookings daily, research incoming guests, and add relevant context—including VIP status or guest history—to their profiles in Guesty or other relevant systems. - Confirm the guest has completed all pre-arrival requirements, including payment and verification process. - Review and ensure all pre-arrival requests (e.g., early check-in, special amenities, VIP amenities) have been acknowledged and fulfilled. - Verify that lock/access codes are active and accessible; ensure a backup code is available in case of lockout. - Proactively flag and escalate any last-minute operational issues that could affect the guest experience. - Coordinate closely with the operations and concierge teams to deliver a smooth and seamless check-in process. Trust and Safety (Dispute Resolution & Compliance) - - Assist in resolving payment disputes with guests, owners, or service providers. Ensure compliance with US financial regulations and internal policies. - Completes arrival checks, monitors Enso boarding pass completion, and escalates potential fraud and credit card disputes. - Assist with manual screening verification reviews as needed, escalating complex considerations to management. - Build out systematic procedures within the Trust & Safety realm to provide a prescriptive guide for others to handle as well. Breezeway Audit - - Audit inspection checklists and photo uploads for accuracy and completeness. - Ensure same-day departure and maintenance inspections are properly documented. - Identify inconsistencies, missing documentation, or operational risks. - Build systematic quality-control processes within Breezeway. Payment Processing - - Review and reconcile guest payments and refunds and audit cleaning vendor invoices. - Monitor payment statuses, follow up on pending transactions, and resolve discrepancies. - Coordinate with the accounting team to ensure accurate record-keeping. - Maintain accurate payment records for audit and reconciliation. Cleaning Inspections and Damage Claims Handling - - Review same-day, departure cleaning, and departure maintenance inspection tasks and photos, documenting all damages noted on each ticket and researching if damage is pre-existing to or was caused during a guest’s specific stay. - Process damage claims and maintain a detailed record of claims, status updates, and resolutions including itemizing damages to guests, managing their security deposits and invoicing, and filing insurance claims when needed. - Maintain accurate claim records for audit and reconciliation. QUALIFICATIONS: - Airbnb and general security deposit claims Management, Payment Processing, and Financial Reconciliation. - Proficiency in Guesty, Breezeway, Stripe, Truvi and Notion. - Previous experience with Trust and Safety (Dispute Resolution & Compliance) or relevant. - Experience with KYC guest screening review processes from systems such as Truvi/Superhog and/or Autohost, or similar guest screening software. - Flexibility and a willingness to take on expanded responsibilities as the role and business needs evolve. - Strong analytical skills with high attention to detail. - Ability to work independently in a fast-paced, remote environment. - Flexibility to take on expanded operational responsibilities as the company scales. Compensation: - WFH/Remote-first flexible company culture - A company with a great mission and vision, a dynamic and fast-paced work environment, and a team of smart, ambitious, and fun colleagues! - Independent contractor - $8 USD/hr Rove is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.