• Serve as an analyst on a broad range of technology risk projects, conducting fieldwork, and testing controls. • Assess clients' technology landscapes, processes, and associated risks, providing valuable insights for strategic decision-making. • Engage in program and control-level audits, assessments, and technical testing, generate findings and recommendations, and produce deliverables that offer actionable insights to clients. • Assist Managing Consultants in driving operational excellence by actively participating in ongoing projects, including engagement planning, budget development, progress monitoring, and quality control of deliverables. • Cultivate new client relationships and deepen existing ones, leveraging a deep understanding of their business, and delivering exceptional results. • Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards. • Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes. • Collaborate seamlessly with CrossCountry and client team members to address business obstacles, explore potential solutions, and create impactful deliverables.

This role is fully remote. REPORTS TO: Central Operations Management ROLE OVERVIEW: We’re looking for a detail-oriented Central Operations Specialist with strong expertise in claims management, risk assessment, payments, and operational auditing to support our team with payment processing, trust & safety, and damage claims. You’ll help ensure accurate transactions, resolve disputes, and protect the business from fraud and guest-related issues. This is a remote position requiring excellent communication skills, comfort working independently, and confidence navigating property management and guest screening systems. Familiarity with platforms like Airbnb, Guesty, and Breezeway is strongly preferred. SCOPE OF WORK: Arrival Checks - - Review newly received bookings daily, research incoming guests, and add relevant context—including VIP status or guest history—to their profiles in Guesty or other relevant systems. - Confirm the guest has completed all pre-arrival requirements, including payment and verification process. - Review and ensure all pre-arrival requests (e.g., early check-in, special amenities, VIP amenities) have been acknowledged and fulfilled. - Verify that lock/access codes are active and accessible; ensure a backup code is available in case of lockout. - Proactively flag and escalate any last-minute operational issues that could affect the guest experience. - Coordinate closely with the operations and concierge teams to deliver a smooth and seamless check-in process. Trust and Safety (Dispute Resolution & Compliance) - - Assist in resolving payment disputes with guests, owners, or service providers. Ensure compliance with US financial regulations and internal policies. - Completes arrival checks, monitors Enso boarding pass completion, and escalates potential fraud and credit card disputes. - Assist with manual screening verification reviews as needed, escalating complex considerations to management. - Build out systematic procedures within the Trust & Safety realm to provide a prescriptive guide for others to handle as well. Breezeway Audit - - Audit inspection checklists and photo uploads for accuracy and completeness. - Ensure same-day departure and maintenance inspections are properly documented. - Identify inconsistencies, missing documentation, or operational risks. - Build systematic quality-control processes within Breezeway. Payment Processing - - Review and reconcile guest payments and refunds and audit cleaning vendor invoices. - Monitor payment statuses, follow up on pending transactions, and resolve discrepancies. - Coordinate with the accounting team to ensure accurate record-keeping. - Maintain accurate payment records for audit and reconciliation. Cleaning Inspections and Damage Claims Handling - - Review same-day, departure cleaning, and departure maintenance inspection tasks and photos, documenting all damages noted on each ticket and researching if damage is pre-existing to or was caused during a guest’s specific stay. - Process damage claims and maintain a detailed record of claims, status updates, and resolutions including itemizing damages to guests, managing their security deposits and invoicing, and filing insurance claims when needed. - Maintain accurate claim records for audit and reconciliation. QUALIFICATIONS: - Airbnb and general security deposit claims Management, Payment Processing, and Financial Reconciliation. - Proficiency in Guesty, Breezeway, Stripe, Truvi and Notion. - Previous experience with Trust and Safety (Dispute Resolution & Compliance) or relevant. - Experience with KYC guest screening review processes from systems such as Truvi/Superhog and/or Autohost, or similar guest screening software. - Flexibility and a willingness to take on expanded responsibilities as the role and business needs evolve. - Strong analytical skills with high attention to detail. - Ability to work independently in a fast-paced, remote environment. - Flexibility to take on expanded operational responsibilities as the company scales. Compensation: - WFH/Remote-first flexible company culture - A company with a great mission and vision, a dynamic and fast-paced work environment, and a team of smart, ambitious, and fun colleagues! - Independent contractor - $8 USD/hr Rove is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.

Senior Clinical Data Risk - Mexico ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development As a Senior Clinical Data Risk Analyst at ICON dedicated to one of our clients, you will identify, assessing, and mitigating risks associated with clinical trial data. What You Will Do: You will take ownership of scientific operations deliverables, applying your expertise to complex challenges. Key responsibilities include: - Leading the evaluation of clinical trial data to identify potential risks and trends that may impact study outcomes. - Collaborating with cross-functional teams to develop and implement risk mitigation strategies that enhance data quality and integrity. - Overseeing the analysis of data discrepancies and inconsistencies, providing insights to inform decision-making processes. - Providing guidance on best practices for data governance and compliance within clinical research. - Establishing partnerships with stakeholders to ensure alignment on risk management processes and data quality standards. Your Profile: You will have a strong foundation in scientific operations, with the experience to work independently and guide others. Required qualifications and experience: - Bachelor's degree in a relevant scientific discipline or healthcare-related field - Extensive experience in clinical data analysis, with a focus on risk assessment and management. - Strong leadership skills and a proven ability to work collaboratively in a matrix environment. - Expertise in data analysis tools, with proficiency in data visualization techniques. - Excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and drive change in a complex organization. What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Risk Solutions/Loss Control group is looking for a Senior Risk Solutions Consultant to join our growing team in Southern California. Position is eligible for a fully remote arrangement with local travel. This is a full-time, exempt role. POSITION OVERVIEW: Conducts high level technical evaluations and loss analysis of more complex prospective or existing policyholders in a consultative manner. Identifies and analyzes exposures and controls. Delivers consultative and technical services to policyholders. Develops and delivers service strategies in collaboration with underwriting and agency partners to insureds. IN THIS ROLE, YOU WILL: - Conduct field surveys on prospect and existing policyholders and writes reports for underwriting. - Creates and delivers loss analysis. - Develop and deliver meaningful service solutions. - Create and follow up on essential recommendations. - Develop effective relationships with underwriting and agency partners that drives continual collaboration. - Participate in underwriting pipeline, new business, and renewal meetings to provide RS perspective regarding exposure and controls. - Takes initiative to enhance risk solutions / industry knowledge through participation in educational programs and training sessions. - Communicates ideas or positions in a persuasive manner that build support, agreement, and commitment. - Coach / mentor newer in career staff as appropriate. KEY MEASURERS OF SUCCESS: - Quality of work product – both survey and service - Partnership with underwriting and agency partners - Innovative ideas and implementation for quality and efficiency gains - Ability to demonstrate improvements in loss ratio, loss frequency, and loss severity, on assigned service accounts WHAT YOU NEED TO APPLY: - At least 5 years Risk Solutions/Loss Control field experience with a commercial lines national/regional insurance carrier. - B.S. degree preferred in a related field to include health and safety, science, engineering or equivalent. - Motivated self-starter with demonstrated initiative; ability to work independently with minimal direction. - Strong to exceptional communication skills, both verbal & written - Professional loss control certification preferred to include CSP, CFPS, CIH, PE, CPCU, ARM. - Strong to exceptional analytical & problem-solving skills. - Demonstrated project management skills. - Ability to work in a dynamic environment on multiple projects, tasks or assignments. - Results focused. PHYSICAL DEMANDS AND WORK ENVIRONMENT: - Ability to travel as necessary. - Ability to sit and/or stand for extended periods. - Ability to walk through customer buildings and facilities. - Ability to climb a ladder to various heights and maintain balance while performing work tasks. - Ability to work in a fast-paced environment. This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only) - Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.