About the Team Our Account Development Strategy & Operations team is responsible for designing, building, and running a world-class sales organization to successfully grow our SMB restaurants through leading product solutions. We are looking for an experienced Manager to be at the forefront of DoorDash’s evolution from a marketplace to a premier technology partner. You will drive the strategy and operational backbone for Digital Ordering, our flagship white-label solution that empowers merchants to host commission-free ordering on their own websites. Your work will directly enable local businesses to grow their digital brands and own their customer relationships using DoorDash’s world-class logistics and technology. About the Role The ideal candidate is a builder who thrives in ambiguity but grounds their work in uncompromising operational rigor. You will be responsible for defining the annual sales vision and strategy, translating high-level company objectives into actionable initiatives and track success. You will balance strategic vision with the technical and operational discipline required to stand up new functions and systems, audit sales funnels, and leverage cutting-edge AI to maximize productivity. You will report to the Senior Manager of Sales Strategy & Operations, working at the intersection of Marketing, Product, Sales, and other functions to build a highly disciplined, scaled, predictable revenue engine You’re excited about this opportunity because you will… - Set the strategic north star: You will help define the annual sales vision, ensuring it aligns with DoorDash’s overarching goal of becoming a merchant's primary growth partner. - Translate Strategy into Execution: You will help achieve demanding quarterly sales targets, focusing the team on key growth drivers to maintain consistent and rapid expansion. - Establish Operational Governance: You will run the cadence of the business, including Weekly Business Reviews, ensuring every lead, opportunity, and deal is tracked with precision. - Drive sales acceleration through rigor: You will improve the efficiency of our sales team by implementing tooling and systems updates, and optimizing the sales funnel through meticulous measurement and inspection for where we are succeeding or need improvement. - Innovate with AI: You will lead constant discovery on the latest AI tools and technologies to drive step-function improvements in sales productivity and outreach effectiveness. We’re excited about you because… - You have 8+ years of experience in any of the following fields: strategy & operations, business consulting, analytics, sales/business planning - You have a proven track record of leading cross-functional initiatives, hitting goals, and succeeding in a complex and fast moving environment - You have a bachelor’s degree or higher - You’re an excellent analytical thinker who can deliver actionable recommendations out of complex datasets; SQL experience strongly preferred as is experience with Salesforce/Excel - You map complex operational workflows, diagnose data gaps, and architect AI-driven solutions end-to-end—from process discovery through prototype to production deployment. You build in AI tooling (e.g., Claude, ChatGPT, etc.) and ship real automation that eliminates manual work, closes visibility gaps, and accelerates decision-making across the business. You think in systems, not features. You treat every broken process as a build opportunity and every data gap as a use case waiting to be deployed. This is not an AI-curious role; this is an AI-native operating environment where you are expected to build, test, and iterate continuously. Applications for this position are accepted on an ongoing basis Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: - For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. - For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $125,800—$185,000 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

• Manage and mentor a team of up to 20 RCM professionals fostering a culture of trust and accountability while building the infrastructure to support departmental scaling • Lead talent management (recruitment, onboarding, coaching) to ensure team mastery of CoCM and telehealth billing nuances • Drive operational excellence by overseeing high-volume claims management and ensuring precise billing reviews • Monitor and report on core revenue cycle KPIs • Provide strategic insight to partners RCM and payer strategy groups on opportunities to improve rate or other mechanisms • Implement AI-driven automated feedback loops to identify common coding errors and create actionable coaching moments for the team • Maintain audit readiness and strict compliance with all healthcare regulations

• Oversee and optimize workflows related to medication management, prescription issues, hospital coordination, and client triage • Identify inefficiencies and lead process improvements to reduce administrative burden and increase team efficiency • Ensure task management systems and communication protocols are effectively implemented and followed • Review nursing documentation for quality, completeness, and alignment with best practices • Develop and maintain SOPs for nursing support roles • Partner cross-functionally to define roles and streamline the end-to-end client journey • Act as a clinical liaison to Product and Engineering, improving EMR workflows and supporting NP training • Lead NP scheduling and contribute to workforce planning • Support and optimize Care Circle operations • Track and analyze operational KPIs, providing insights to guide decision-making • Step in to provide RN coverage for prescription requests during peak demand or team absences • Respond to clinical questions and perform same-day nursing assessments when required • Triage emergencies and complex care needs, coordinating across Concierge, clinical teams, and NP Managers • Provide client education, case management, and follow-up care • Proactively address client concerns, including direct outreach to resolve escalations and close feedback loops • Lead, coach, and develop a team of nursing professionals through regular 1:1s and ongoing support • Monitor workload distribution to ensure timely and effective care delivery • Serve as the first point of escalation for high-risk or complex clinical situations • Partner with NP Managers to align support structures with Care Circle needs • Contribute to continuous improvement initiatives and operational optimization • Design and implement onboarding programs for nursing roles (e.g., RNs, Nursing Assistants) • Define caseload expectations and support proactive workforce planning as the organization scales

About You You are a self-motivated, resourceful team player. You are highly empathetic and love resolving issues quickly, politely, and professionally. You are outgoing and get energy from problem solving and creating positive customer experiences, but can also remain calm and composed when customer issues arise. You are reliable, flexible and adaptable, able to switch gears as priorities and needs shift. Others have described you as a jack of all trades, able to work cross functionally to handle whatever obstacle comes your way. What the role is The Operations team is growing and looking for candidates who can excel in a cross functional full-time salaried position. In this role, you will be working as a Launch Representative at least 3 weekends per month and spending the remaining time working as a part of the Operations team to assist our customers and venues. You will be supporting various initiatives across Operations research, data entry and analysis, venue success, brand ambassador hiring, bar crawls, and ticketing support as business needs arise. This is a position with a mixture of responsibilities and a lot of opportunity for growth with the right person! In this role you will... - Support the Venue Success team on an ongoing basis to ensure our venue partners’ issues and questions are tended to quickly, thoroughly and professionally - Be a product and knowledge expert for LineLeap technology and processes, to educate bars on best practices for using the LineLeap platforms - Be the boots on the ground for new partner launches and ongoing relationship building with existing bars on the platform - Attend launches and events to engage with both venues and customers in a professional and friendly manner to get them excited about LineLeap - Quickly observe and report any issues or trends through feedback loops with LineLeap team to ensure operational, technical and personnel issues are addressed - Change course as priorities shift with tasks such as data entry, research, bar crawl and ticketing support The Other Requirements - This is a remote-first position with an atypical schedule, weekend work is required - Schedule will involve evening hours - Travel is required up to 75% of the time - Required Physical Location: Chicago, Detroit, or Denver Compensation & Benefits - Base salary of $50,000 - $60,000 per year, depending on experience and location - Competitive stock option package, depending on experience - 401(k) plan - Benefits package including medical, dental, vision, short-term/long-term disability, and life insurance - Unlimited PTO - Remote work environment - - - Role is remote, applicant must be based in Chicago, Detroit, or Denver - - For reference, we are based in New York City, our Operations team is fully remote You Do You - LineLeap is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.