• Oversee and optimize workflows related to medication management, prescription issues, hospital coordination, and client triage • Identify inefficiencies and lead process improvements to reduce administrative burden and increase team efficiency • Ensure task management systems and communication protocols are effectively implemented and followed • Review nursing documentation for quality, completeness, and alignment with best practices • Develop and maintain SOPs for nursing support roles • Partner cross-functionally to define roles and streamline the end-to-end client journey • Act as a clinical liaison to Product and Engineering, improving EMR workflows and supporting NP training • Lead NP scheduling and contribute to workforce planning • Support and optimize Care Circle operations • Track and analyze operational KPIs, providing insights to guide decision-making • Step in to provide RN coverage for prescription requests during peak demand or team absences • Respond to clinical questions and perform same-day nursing assessments when required • Triage emergencies and complex care needs, coordinating across Concierge, clinical teams, and NP Managers • Provide client education, case management, and follow-up care • Proactively address client concerns, including direct outreach to resolve escalations and close feedback loops • Lead, coach, and develop a team of nursing professionals through regular 1:1s and ongoing support • Monitor workload distribution to ensure timely and effective care delivery • Serve as the first point of escalation for high-risk or complex clinical situations • Partner with NP Managers to align support structures with Care Circle needs • Contribute to continuous improvement initiatives and operational optimization • Design and implement onboarding programs for nursing roles (e.g., RNs, Nursing Assistants) • Define caseload expectations and support proactive workforce planning as the organization scales

About You You are a self-motivated, resourceful team player. You are highly empathetic and love resolving issues quickly, politely, and professionally. You are outgoing and get energy from problem solving and creating positive customer experiences, but can also remain calm and composed when customer issues arise. You are reliable, flexible and adaptable, able to switch gears as priorities and needs shift. Others have described you as a jack of all trades, able to work cross functionally to handle whatever obstacle comes your way. What the role is The Operations team is growing and looking for candidates who can excel in a cross functional full-time salaried position. In this role, you will be working as a Launch Representative at least 3 weekends per month and spending the remaining time working as a part of the Operations team to assist our customers and venues. You will be supporting various initiatives across Operations research, data entry and analysis, venue success, brand ambassador hiring, bar crawls, and ticketing support as business needs arise. This is a position with a mixture of responsibilities and a lot of opportunity for growth with the right person! In this role you will... - Support the Venue Success team on an ongoing basis to ensure our venue partners’ issues and questions are tended to quickly, thoroughly and professionally - Be a product and knowledge expert for LineLeap technology and processes, to educate bars on best practices for using the LineLeap platforms - Be the boots on the ground for new partner launches and ongoing relationship building with existing bars on the platform - Attend launches and events to engage with both venues and customers in a professional and friendly manner to get them excited about LineLeap - Quickly observe and report any issues or trends through feedback loops with LineLeap team to ensure operational, technical and personnel issues are addressed - Change course as priorities shift with tasks such as data entry, research, bar crawl and ticketing support The Other Requirements - This is a remote-first position with an atypical schedule, weekend work is required - Schedule will involve evening hours - Travel is required up to 75% of the time - Required Physical Location: Chicago, Detroit, or Denver Compensation & Benefits - Base salary of $50,000 - $60,000 per year, depending on experience and location - Competitive stock option package, depending on experience - 401(k) plan - Benefits package including medical, dental, vision, short-term/long-term disability, and life insurance - Unlimited PTO - Remote work environment - - - Role is remote, applicant must be based in Chicago, Detroit, or Denver - - For reference, we are based in New York City, our Operations team is fully remote You Do You - LineLeap is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Role Description As an Operations Associate, you play a pivotal role in supporting Owners Corporation Managers (OCMs) and partnering with them to ensure the efficient management of communities. You will be responsible for maintaining organisation, managing essential administrative tasks, and ensuring seamless operations through effective data management, maintenance coordination, and communication. Key Responsibilities - Data Processing and Administration: - Provide administrative support to the Owners Corporation management team, ensuring the seamless operation of the communities we manage. - Diligently input and maintain accurate customer information in the company database. - Update and ensure the accuracy of owner details, reflecting our commitment to data integrity. - Manage email enquiries, maintaining responsive communication with clients, addressing their concerns, and providing updates on Owners Corporation actions. - Draft and disseminate professional documents, including breach notices, circulars, notices, and meeting agendas. - Ensure all written and verbal communications reflect accuracy, consistency, and professionalism. - Maintenance and Coordination: - Oversee work orders through specialised tools, ensuring maintenance and repair tasks are scheduled, executed, and documented with precision. - Maintain comprehensive maintenance schedules, safeguarding the optimal condition of managed communities. - Collaboration with Owners Corporation Managers: - Partner with OCMs to address community-specific needs, ensuring proactive support and efficient problem resolution. - Facilitate committee meetings by preparing materials, scheduling, and ensuring follow-through on action items. - Document Management: - Maintain an organised digital file management system in line with company guidelines. - Ensure the accessibility and security of the digital document repository for all portfolio files. - Other Responsibilities: - Adhoc tasks, including answering and directing calls as needed. - Assist with developing proposals for new business initiatives. - Complete ad hoc tasks as assigned. Systems - Proficiency in Microsoft Office applications. - Familiarity with tools such as Urbanise Strata, StrataVote, Asana, Dialpad, Adobe Acrobat, and Bing. - Experience with email platforms such as Front. Key Competencies - Strong organisational and time-management skills. - Exceptional attention to detail and commitment to accuracy. - Effective written and verbal communication skills. - Ability to collaborate with team members and clients in a professional and proactive manner. - Flexibility to manage multiple tasks and adapt to shifting priorities. Qualifications - High school diploma or equivalent required; associate’s or bachelor’s degree preferred. - 1-2 years of experience in an administrative or support role. - Proficient in Microsoft Office and other relevant software programs. - Excellent communication and interpersonal skills. - Strong organizational and time management skills. - Ability to work independently and as part of a team. - Attention to detail and accuracy.

• Provide leadership and strategic oversight for Specialty Operations • Promote customer service excellence by building empathy and passion for the customer experience • Responsible for performance management, administration, training, development, and coaching of multiple teams • Analyze complex trends and take strategic action to avoid recurrence • Promote a culture committed to identifying process efficiencies • Ensure claims meet or exceed quality and regulatory requirements