Blooming Health

Role Description As we scale, we’re looking for a highly driven and technically sophisticated Senior Technical Program Manager to own delivery execution across Blooming Health’s Engineering, AI, and Product organizations. This is a US-based remote role with preference for working on EST or CST hours. This Senior TPM will serve as the operational backbone of the product development organization, ensuring critical initiatives are delivered on time, dependencies are managed proactively, and leadership has complete visibility into roadmap progress, customer implementations, and organizational priorities. While Engineering and Product leaders define strategy, architecture, and roadmap direction, this role is responsible for driving execution, accountability, and delivery outcomes across the organization. This is not a project coordinator or ticket-tracking role. We are looking for someone who can operate as a force multiplier for leadership—someone who understands complex technical systems, thrives in ambiguity, navigates competing priorities, and creates structure where none exists. The ideal candidate combines strong program management expertise, technical credibility, startup execution experience, and exceptional communication skills. What You'll Do - Engineering Delivery Leadership: Own the end-to-end delivery process across Engineering, AI, and Product teams. Drive sprint planning, backlog management, dependency tracking, roadmap execution, and delivery accountability across multiple concurrent initiatives. - Program Execution & Accountability: Establish and enforce operating rhythms, delivery processes, and accountability frameworks that ensure teams consistently meet commitments and execution risks are surfaced early. - Cross-Functional Coordination: Partner closely with Engineering, AI, Product, Customer Success, and Implementation teams to align priorities, manage dependencies, and ensure critical information flows effectively across the organization. - Customer Deployment Oversight: Coordinate delivery across multiple concurrent customer implementations, balancing customer commitments, product priorities, and engineering capacity while proactively identifying risks and resource conflicts. - Risk Management & Escalation: Identify blockers, timeline risks, resource constraints, and delivery challenges before they become critical issues. Facilitate decision-making and drive resolution across teams and stakeholders. - Executive Reporting & Visibility: Serve as the central source of truth for delivery status across the organization. Provide clear, concise, executive-ready updates on roadmap progress, customer deployments, risks, dependencies, and organizational priorities. - Technical Program Leadership: Participate in technical discussions and architecture reviews to understand delivery implications, identify dependencies, and support informed prioritization decisions across complex systems. - Process Design & Continuous Improvement: Build scalable program management processes that improve organizational effectiveness without creating unnecessary bureaucracy. Continuously evolve delivery frameworks as the company grows and product complexity increases. Qualifications - 10+ years of experience in Technical Program Management, Engineering Program Management, Product Operations, Engineering Operations, or related delivery-focused leadership roles. - Proven success operating within fast-paced startup environments, ideally helping organizations scale from early product-market fit through rapid customer growth and organizational expansion. - Demonstrated experience managing technically sophisticated initiatives involving distributed systems, AI/ML platforms, cloud-native architectures, customer-facing products, or other highly complex software environments. - Experience supporting AI, machine learning, agentic systems, or similarly complex and iterative technology development environments where delivery timelines and success metrics are less deterministic than traditional software development. - Deep understanding of Agile, Scrum, Kanban, and modern software development lifecycle practices. Ability to apply process thoughtfully based on organizational needs rather than rigid adherence to methodology. - Comfortable participating in discussions involving architecture, infrastructure, system design, APIs, data flows, cloud platforms, and engineering tradeoffs. Able to understand delivery implications of technical decisions without serving as the technical decision-maker. - Exceptional ability to influence senior leaders, engineers, product managers, and cross-functional stakeholders without direct authority. Comfortable holding teams accountable and facilitating difficult prioritization conversations. - Outstanding written and verbal communication skills. Able to deliver concise status updates, facilitate executive discussions, manage stakeholder expectations, and translate technical complexity into business context. - Proven track record managing multiple concurrent projects competing for shared engineering resources while maintaining delivery momentum and organizational alignment. - Highly proactive and capable of establishing structure, processes, and operating rhythms in ambiguous environments with limited guidance. Preferred Qualifications - Experience working within healthcare technology, health plans, provider organizations, HIPAA-regulated environments, or other highly regulated industries. - Direct experience supporting voice AI platforms, conversational agents, agentic systems, real-time communication platforms, or customer-facing AI products. - Familiarity with cloud-native environments, particularly GCP or AWS, along with modern distributed application architectures and observability practices. - Prior experience as a software engineer, solutions architect, technical lead, or other technical role is highly desirable. - Experience managing customer implementations, enterprise software deployments, or customer-facing technical programs where contractual commitments and delivery timelines are critical. - Experience using Linear, Jira, or similar work management tools to coordinate delivery across multiple teams and complex roadmaps.

Role Description As we scale, we’re looking for an experienced and highly capable Platform Engineer to help build, secure, and scale the infrastructure powering Blooming Health’s rapidly growing platform. This is a US-based remote role with required overlap on EST hours. This Platform Engineer will play a critical role in strengthening the reliability, scalability, observability, and security of our infrastructure as the company enters its next phase of growth. Working closely with our existing DevOps and Engineering teams, this person will help mature platform operations, improve engineering enablement, and ensure our systems are built to support increasing scale, compliance requirements, and operational complexity. The ideal candidate is a strong technical self-starter who thrives in startup environments, communicates effectively across teams, and can quickly take ownership of infrastructure and platform initiatives in a fast-moving engineering organization. What You'll Do - Infrastructure Scaling & Reliability: Design, improve, and maintain scalable, reliable cloud infrastructure capable of supporting a rapidly growing SaaS platform and engineering organization. - Platform Engineering & Automation: Build and improve internal platform tooling, infrastructure automation, deployment workflows, and operational processes that increase engineering velocity and platform stability. - Cloud Infrastructure Management: Manage and optimize cloud environments across GCP and/or AWS, ensuring systems are secure, cost-effective, scalable, and operationally mature. - Infrastructure as Code: Lead infrastructure automation efforts using Terraform and modern infrastructure-as-code best practices to improve consistency, reliability, and operational efficiency. - Observability & Monitoring: Improve monitoring, alerting, logging, and observability practices across the platform. Help establish proactive operational visibility and improve incident response processes using tools such as New Relic. - Security & Compliance Partnership: Partner with Engineering and Compliance teams to strengthen infrastructure security, support compliance requirements, and improve operational readiness for secure and regulated environments. - Cross-Functional Collaboration: Work closely with Engineering, AI, and Product teams to support platform needs, improve developer workflows, and ensure infrastructure supports evolving product and AI initiatives. - Technical Execution & Problem Solving: Troubleshoot complex infrastructure and production issues, identify optimization opportunities, and proactively improve system performance, reliability, and scalability. Qualifications - Cloud Infrastructure Expertise: Strong hands-on experience with modern cloud platforms, including GCP and/or AWS. GCP experience is strongly preferred. - Terraform Experience: Deep experience building and managing infrastructure using Terraform and infrastructure-as-code best practices. - Software Engineering Capability: Comfortable writing and maintaining production-quality code and automation in Go, JavaScript, or TypeScript. - Startup & Growth-Stage Experience: Experience helping startups scale infrastructure and operational maturity through periods of rapid growth and increasing system complexity. - Observability & Monitoring Experience: Strong understanding of monitoring, logging, alerting, and production observability practices, including experience with tools such as New Relic. - Security & Scalability Mindset: Experience designing and maintaining secure, scalable production infrastructure with a strong understanding of operational reliability and engineering best practices. - Strong Communication & Collaboration Skills: Excellent written and verbal communication skills with the ability to clearly communicate technical requirements and collaborate effectively across teams. - Self-Starter Mentality: Highly proactive, resourceful, and capable of independently driving technical initiatives in fast-paced environments. Preferred Qualifications - Healthcare Technology Experience: Experience working within healthcare technology environments or supporting systems involving HIPAA, PHI, or regulated data is strongly preferred. - Compliance & Secure Infrastructure Experience: Familiarity supporting compliance-oriented engineering environments and collaborating with compliance or security stakeholders. - Distributed Team Collaboration: Experience working closely with distributed engineering and platform teams across multiple time zones. - Developer Enablement & Internal Platform Tooling: Experience building internal tooling, deployment systems, and infrastructure workflows that improve developer productivity and operational efficiency. - AI Infrastructure Exposure: Familiarity supporting infrastructure needs for AI/ML or data-intensive applications is a plus.

Role Description As we scale, we’re looking for an ambitious and highly technical QA Lead to build and elevate Blooming Health’s quality engineering function through our next phase of growth. This is a US-based remote role with required overlap on EST hours. This QA Lead will serve as both a hands-on technical quality leader and people manager, partnering closely with Engineering, Product, and AI teams to improve product quality, strengthen QA operational maturity, and scale testing practices across a rapidly evolving SaaS platform. This is not a purely managerial role — we are looking for someone who can actively contribute to test strategy, automation, tooling, and quality initiatives while also leading and developing a distributed QA team. The ideal candidate brings strong QA engineering fundamentals, startup execution experience, and the ability to thoughtfully evolve what modern QA should look like in an AI-driven engineering environment. What You'll Do - QA Strategy & Roadmap: Define and drive the QA roadmap across the organization. Establish scalable quality processes, testing standards, metrics, and operational practices that improve product reliability, release confidence, and engineering velocity. - Hands-On Technical Leadership: Contribute directly to test planning, automation strategy, debugging, exploratory testing, and quality investigations. Partner with engineers to deeply understand architecture, systems behavior, and product functionality. - Team Leadership & Resource Allocation: Lead, mentor, and manage the QA engineering team, including performance management, workforce planning, prioritization, and resource allocation across multiple initiatives and product areas. - Quality Process Improvement: Evaluate and improve existing QA workflows, automation coverage, release processes, defect management, and overall SDLC quality practices. Introduce measurable improvements to testing efficiency and product quality. - AI-Enabled Testing Practices: Leverage modern AI tooling and agentic workflows (Claude, Gemini, etc.) to accelerate test generation, planning, automation, and QA productivity. Help define how AI can responsibly and effectively modernize QA practices. - Cross-Functional Partnership: Build strong working relationships across Engineering, Product, AI, and Customer-facing teams. Act as a trusted quality partner who helps balance speed, reliability, and user experience. - Operational Excellence: Establish quality metrics, reporting, and accountability mechanisms. Help create visibility into product quality trends, release readiness, production risks, and testing effectiveness. - Secure & Compliant Development Support: Ensure QA practices appropriately support secure software development and high standards around sensitive and regulated data environments. Qualifications - Strong QA Engineering Expertise: Deep experience in software quality engineering, including test strategy, automation frameworks, debugging, exploratory testing, and modern QA methodologies. - Hands-On Technical Capability: Comfortable actively contributing as an individual contributor while leading a team. Able to review architecture, understand systems deeply, and collaborate closely with engineers on technical quality initiatives. - People Leadership & Resource Management: Experience managing QA engineers, including performance management, mentorship, resource allocation, prioritization, and workforce planning. - Startup/Growth-Stage Experience: Proven track record delivering results in fast-paced startup or growth-stage SaaS environments where processes are evolving and teams must balance speed with quality. - AI-Assisted QA Workflow Experience: Ability to leverage modern AI tools and agents to improve QA productivity, including generating test plans, accelerating automation, and enhancing testing workflows. - Technical Curiosity & Systems Thinking: Strong ability to deeply understand application architecture, APIs, backend systems, and engineering tradeoffs. Preference for candidates comfortable working in open-source-oriented engineering environments. - Cross-Functional Collaboration: Excellent communication and partnership skills with Engineering, Product, and leadership stakeholders. - Experience Working with Secure Data: Familiarity operating in environments involving sensitive or regulated data and secure development practices. Preferred Qualifications - Healthcare Technology Experience: Experience within healthcare technology, HIPAA-regulated environments, or other highly regulated industries is strongly preferred. - Modern Automation & AI Testing Practices: Familiarity with evolving QA approaches in AI-enabled development environments, including intelligent test generation and automation workflows. - Open Source Engineering Environments: Experience working within highly technical engineering organizations that emphasize deep system understanding, source code review, and open-source tooling ecosystems. - Distributed Team Collaboration: Experience working with distributed engineering and QA teams across multiple locations and time zones. - Technical Breadth: Comfortable working across modern SaaS architectures, APIs, backend systems, and automated testing frameworks in language-agnostic environments.

Role Description Blooming Health is building a first-of-its-kind network of community-based organizations (CBOs) across areas like food access, transportation, benefits navigation, and social services. This network will connect directly with health plans and hospital systems to help close gaps in care and improve outcomes for underserved communities. We’re hiring a Network Growth Manager to help build and scale this initiative from the ground up. This is a founding role on a new growth initiative. You’ll own the end-to-end process of identifying, recruiting, engaging, and onboarding CBOs state by state. You’ll work cross-functionally with Sales, Marketing, Implementation, Tech Ops, and Customer Success to turn strategy into execution. This role is ideal for someone who enjoys building from zero to one, can operate independently, and is comfortable moving between partnerships, sales, operations, and community engagement. What You’ll Do - Build and Grow the CBO Network - Own the full CBO recruitment lifecycle, from sourcing and outreach through sessions, intake, onboarding, and handoff to Customer Success. - Identify high-priority CBOs across key service areas, including food, transportation, benefits, housing, and social services. - Build and manage a repeatable state-by-state expansion model. - Lead Outreach and Engagement - Develop and execute multi-channel outreach strategies, including warm referrals, SDR campaigns, marketing partnerships, and in-person events. - Host virtual and in-person CBO information sessions. - Position Blooming Health as a trusted operational partner for mission-driven community organizations. - Build strong relationships with CBO leaders and community stakeholders. - Partner Cross-Functionally - Coordinate closely with Enterprise Sales to leverage payer and provider relationships for warm introductions. - Work with Implementation and Tech Ops to ensure committed CBOs move through onboarding efficiently. - Partner with Customer Success to create a smooth handoff once organizations are ready to launch. - Collaborate with Marketing on case studies, testimonials, LinkedIn content, and other materials that support future network growth. - Test, Learn, and Scale - Experiment with new approaches to CBO recruitment and engagement. - Learn quickly from what works and what doesn’t. - Help build the playbook for future state and market expansion. - Track and report on network growth metrics, including CBO targets by vertical, onboarding velocity, referral activity, and engagement outcomes. Qualifications - 5+ years of experience in business development, partnerships, community growth, sales, market expansion, or a similarly cross-functional role. - Experience building something from scratch, such as a new market, network, program, partnership channel, or growth initiative. - Strong communication skills, with the ability to earn trust from mission-driven and community-focused organizations. - Ability to manage both strategy and execution. - Strong project management and organizational skills. - Comfort working cross-functionally with Sales, Marketing, Product, Implementation, Operations, and Customer Success. - Bias toward action, experimentation, and fast iteration. - Experience managing relationships with both external partners and internal stakeholders. - Bachelor’s degree required. Requirements - Experience in community health, social services, healthcare, health tech, Medicaid, Medicare Advantage, population health, SDOH, or nonprofit partnerships. - Experience working with community-based organizations, government agencies, health plans, hospital systems, or social care networks. - Familiarity with member engagement, referral workflows, benefits navigation, or care coordination. - Advanced degree in public health, business, healthcare administration, or a related field. Benefits - Fully remote role. - Medical and dental benefits. - Join a mission-driven company improving health equity and access to care. - Build a new national growth initiative from the ground up. - Work directly with leadership on a high-visibility strategic priority. - Partner with healthcare, community, and social care organizations across the US. - Collaborative, high-performance culture with clear ownership and expectations. - This is a role for someone who wants to build, not maintain. You’ll have real ownership, direct impact, and the opportunity to shape how Blooming Health expands its network across the country.

Role Description We are seeking a senior Voice AI subject matter expert to serve as a part-time consultant (≈10 hrs/week). This role is primarily focused on reviewing team work, providing high-level technical feedback, and guiding architectural and product decisions rather than hands-on execution. - You will assess AI systems and workflows, identify gaps or risks, and advise on model performance, system design, and scalability—helping ensure alignment between technical execution and business goals. Qualifications - Deep experience building core AI/ML systems from scratch (not just integrations) - Strong background in voice/LLM systems and production deployments - Ability to evaluate, critique, and guide senior engineering teams Requirements - 3–6 month contract (performance-based extension) - Flexible, phased involvement (review-heavy, on-demand support) - NDA required

Role Description As we scale, we’re looking for an ambitious and resourceful VP of Engineering to lead our technology efforts and serve as a key member of the executive leadership team. This is a US-based role with preference to working on EST or CST. This VP will lead Blooming Health's engineering organization through its next phase of rapid growth, building and scaling a high-performing, distributed engineering team (US and global) capable of quickly delivering a complex, compliant, and world-class SaaS platform. This leader will drive technical strategy, operational excellence, and a culture of innovation and execution, ensuring tight alignment with product and business goals to meet ambitious commercial targets. What You'll Do - Team Building & Scaling: - Recruit, onboard, develop, and retain top engineering talent (managers, leads, individual contributors). - Design and evolve the engineering organizational structure (~7+ pods) for scalability and focus. - Execution & Delivery: - Own the end-to-end engineering execution lifecycle. - Implement and refine agile processes (SDLC, CI/CD, QA) to ensure predictable, high-quality, and timely delivery of roadmap commitments across multiple pods. - Technical Strategy & Architecture: - Partner with the CPO and CEO to define and execute the long-term technical vision. - Ensure the platform architecture is scalable, reliable, secure, and maintainable. - Oversee key technical decisions and manage technical debt. - Operational Excellence: - Drive improvements in system performance, reliability (SLOs/SLAs), monitoring, incident management, and overall operational maturity. - Foster a strong sense of ownership for production health. - Leadership & Culture: - Manage, mentor, and grow engineering leaders. - Foster a positive, collaborative, results-oriented, and mission-driven engineering culture across distributed locations. - Cross-Functional Partnership: - Serve as the engineering counterpart to Product (Director & CPO), Sales, Customer Success, and Operations. - Ensure seamless collaboration, alignment on priorities, and effective communication. - Budget & Resource Management: - Manage the engineering budget, optimize resource allocation across pods/initiatives, and ensure efficient infrastructure spending. - Compliance & Security: - Champion security best practices and ensure engineering processes support achieving and maintaining required compliance standards (HIPAA, SOC2, HITRUST). Qualifications - Experience shipping a fully-built, customer-facing AI agentic solution. - Demonstrated success scaling an engineering organization through a high-growth phase at a B2B SaaS company, ideally within a startup/growth-stage environment. - Significant experience managing and leading geographically distributed engineering teams, with specific experience managing India-based teams strongly preferred. - Deep technical credibility, understanding modern cloud architectures (GCP/AWS), APIs, microservices, data pipelines. - Experience building multi-product platforms, managing the complexities of supporting capabilities as point solutions and as integrated solutions. - Experience implementing and maturing key engineering processes (Agile/Scrum, CI/CD, incident management, monitoring, QA automation). - Proven ability to hire A+ talent, develop managers/leaders, build high morale, handle performance management, and foster career growth. - History of successfully partnering with Product, GTM, and other departments to achieve shared business goals. Preferred Qualifications - Direct experience in health tech, particularly with EHR integrations (Epic/Cerner, FHIR), HIPAA, and the payer/provider ecosystem. - Familiarity with the lifecycle of AI/ML features, MLOps concepts, and managing teams working on data-intensive applications. - Experience working within regulated environments and achieving compliance certifications (NIST, SOC2, HITRUST awareness). - Experience with GCP, MongoDB, PostgreSQL, Node.js, etc. is beneficial but less critical than leadership and scaling experience.

Role Description We’re hiring an Enterprise Sales Development Representative (SDR) to support Blooming Health’s growth across US payer organizations, including Medicare Advantage and Medicaid managed care plans. This role is focused on enterprise outbound and pipeline creation. You will be responsible for: - Initiating conversations with payer stakeholders. - Qualifying opportunities. - Consistently generating high-quality meetings for Enterprise Account Executives (AEs) selling into complex healthcare organizations. This is a performance-driven role for someone who already understands how payers operate and can speak credibly to healthcare executives. Qualifications - Prior experience selling to US payers or managed care organizations (Medicare Advantage and/or Medicaid). - 2+ years of experience in an SDR, BDR, or outbound sales role. - Demonstrated success with cold calling, cold emailing, and LinkedIn outreach in enterprise environments. - Strong understanding of payer decision-making structures and buying processes. - Clear, confident communication skills with healthcare executives. - Highly organized, metric-driven, and comfortable operating in a fast-paced environment. Requirements - Execute targeted outbound outreach via cold calling, email, and LinkedIn to US payers and managed care organizations. - Identify and engage key stakeholders within payer organizations, including leaders in Quality, Population Health, Care Management, SDOH, and Innovation. - Research payer organizations to understand quality programs, funding mechanisms, and operational priorities. - Tailor outreach based on payer-specific incentives, regulatory pressures, and value-based care initiatives. - Qualify inbound and outbound leads and book meetings for AEs. - Consistently meet or exceed monthly and quarterly targets for qualified meetings and pipeline contribution. - Ensure clean, well-documented handoffs to AEs with clear context and next steps. - Clearly articulate Blooming Health’s value proposition to payer stakeholders. - Address common objections and position Blooming Health as a strategic partner for member engagement and health outcomes. - Continuously refine messaging based on real-world payer feedback. - Maintain accurate activity tracking, notes, and reporting in HubSpot. - Follow structured outbound sequences while applying judgment to personalize outreach when appropriate. - Work closely with Enterprise Account Executives on target account strategy and outreach alignment. - Partner with Marketing to execute campaigns and follow up on leads. - Share market insights to inform go-to-market and messaging strategy. Benefits - Join a mission-driven company improving health equity and access to care. - Work directly on strategic enterprise accounts across the US healthcare system. - Competitive compensation with performance-based incentives. - Collaborative, high-performance culture with clear expectations and ownership.

• Engage our enterprise customers to drive service adoption and demonstrate ongoing value • Conduct ongoing collection and analysis of data and feedback • Turn data into onboarding and retention strategies • Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities • Train end users: platform users and older adults • Build strong relationships with key stakeholders • Run and manage biweekly and monthly meetings with stakeholders on key areas • Provide insights to customers and help grow our customer base and adoption

• Execute targeted outbound outreach via cold calling, email, and LinkedIn to US payers and managed care organizations. • Identify and engage key stakeholders within payer organizations, including leaders in Quality, Population Health, Care Management, SDOH, and Innovation. • Qualify inbound and outbound leads and book meetings for Enterprise Account Executives. • Consistently meet or exceed monthly and quarterly targets for qualified meetings and pipeline contribution. • Clearly articulate Blooming Health’s value proposition to payer stakeholders. • Maintain accurate activity tracking, notes, and reporting in HubSpot. • Work closely with Enterprise Account Executives on target account strategy and outreach alignment. • Partner with Marketing to execute campaigns and follow up on leads.