• Oversee patient accounts, verify and ensure the accuracy of accounts receivable (AR). • Contact patients to collect outstanding payments. • Research and resolve patient billing inquiries. • Accurately document all actions taken to reconcile outstanding balances. • Communicate with patients and insurance companies to resolve billing issues. • Ensure compliance with federal and state regulations. • Explain Care Credit to patients and encourage them to apply to resolve their balance in a timely manner. • Help patients create reasonable payment plans that suit their needs and support the financial health of facility. • Provide accurate customer service to patients and insurance companies. • Prepare specialized invoices and information as needed. • Prepare accurate files to send to the collection agency. • Verify patient demographics and update registration as required. • Performs other position related duties as assigned.

SCADA OT Networking Specialist AMER; Canada SCADA / OT Networking Specialist - Nscale, US About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers.  Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.   Role Overview NScale is seeking a SCADA / OT Networking Specialist to support the design, deployment, and operation of highly available OT networks and SCADA platforms across NScale data centers. This role owns the intersection of PLC systems, industrial networking, and SCADA infrastructure, ensuring that OT environments meet NScale’s resiliency, cybersecurity, and performance standards. This role works closely with Controls Engineers, IT/Network teams, system integrators, and commissioning teams to ensure that SCADA platforms (primarily Inductive Automation Ignition) and OT networks are architected, deployed, and maintained as mission-critical systems. Key Responsibilities SCADA Platform Architecture & Support - Support the design, deployment, and lifecycle management of Ignition SCADA platforms, including: - Redundant gateway architectures. - Historian configuration and store-and-forward. - OPC UA and MQTT Sparkplug B integrations. - Review and validate SCADA architectures for compliance with NScale standards and operational requirements. - Support SCADA alarm philosophy, trending, visualization standards, and operator workflows. OT Network Design & Validation - Support the design and review of OT network architectures including: - EtherNet/IP networks - PRP / DLR topologies where applicable - VLAN segmentation and zone-based architectures - Validate network designs for redundancy, determinism, and elimination of single points of failure. - Review vendor and integrator network designs for compliance with NScale OT Datacenter Design Standards.   Cybersecurity & Access Control - Ensure OT networks and SCADA platforms comply with NScale cybersecurity requirements: - Network segmentation and firewall policies - Secure remote access - Authentication, MFA, and role-based access - Secure OPC UA / MQTT configurations - Support coordination with cybersecurity teams on patching, vulnerability management, and incident response. Vendor & Integrator Coordination - Interface with system integrators, networking vendors, and SCADA providers to: - Review technical designs and configurations. - Resolve OT networking or SCADA integration challenges. - Support FAT, SAT, and commissioning activities. - Validate that integrator deliverables (network configs, SCADA projects, documentation) meet NScale expectations. Testing, Commissioning & Operations - Support OT network and SCADA testing during: - FAT / CAT - SAT - Pre-commissioning and commissioning - Participate in redundancy and failover testing for SCADA, networks, and compute platforms. - Support troubleshooting of OT network or SCADA performance issues during live operations. Documentation & Standards - Ensure OT network and SCADA documentation is complete, accurate, and maintained: - Network diagrams - VLAN and firewall documentation - SCADA architecture and redundancy diagrams - Contribute to ongoing improvement of NScale OT and SCADA standards. Required Qualifications - Bachelor’s degree in Engineering, or Technology Diploma in Computer Science, Automation, or related technical discipline (or equivalent experience). - 4+ years of experience supporting SCADA systems and OT networks in industrial or mission-critical environments. - Hands-on experience with Inductive Automation Ignition SCADA. - Strong understanding of industrial networking concepts (EtherNet/IP, VLANs, redundancy, managed switches). - Familiarity with OT cybersecurity principles and network segmentation. - Experience working with PLC-based control systems and system integrators. Preferred Qualifications - Experience with PRP / DLR architectures. - Experience supporting data center BMS / EPMS systems. - Ignition certification or equivalent SCADA platform credentials.   The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range $150,000 - $200,000 USD

Title: Customer Site Supervisor (UK) Location: Loughborough United Kingdom Full time Remote As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: Unity Lab Services, a division of Thermo Fisher Scientific, seeks a Customer Site Supervisor to lead teams delivering integrated laboratory services. In this role, you'll ensure operational excellence while managing comprehensive laboratory support services including stockroom/inventory management, chemical handling, glassware washing, and laboratory maintenance. You'll guide cross-functional teams to consistently deliver exceptional customer service, while identifying opportunities for service expansion and process improvement. Working closely with customers and internal stakeholders, you'll ensure service level agreements are met, develop and track key performance metrics, and implement continuous improvement initiatives. This is an opportunity to contribute meaningfully by enabling our customers to advance scientific research and discovery. Key Responsibilities Team Leadership & Development - Lead, develop and manage a cross-functional team of on-site laboratory support staff - Oversee the full employee lifecycle including recruitment, onboarding, training, performance management and development - Foster an inclusive, high-performance team culture aligned with Thermo Fisher Scientific values Operations & Service Delivery - Ensure consistent delivery of contracted services including stockroom management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support - Monitor, analyse and report on key performance metrics to drive operational excellence - Ensure completion of site audits, SOP implementation, and annual inventory processes Customer & Stakeholder Management - Act as the primary on-site liaison between the customer and Thermo Fisher Scientific - Support customer business reviews in partnership with Programme/Regional Managers - Coordinate customer visits and vendor activities on site Continuous Improvement & Growth - Identify opportunities to expand services and improve efficiency within customer environments - Support Practical Process Improvement (PPI) initiatives and continuous improvement culture - Partner with internal teams to support commercial opportunities and customer value creation Health, Safety & Compliance - Lead and support site safety programmes including hazard identification, inspections, and incident reporting/investigation - Ensure compliance with UK health and safety regulations and internal policies - Work closely with Environmental Health and Safety teams to maintain a safe working environment Additional Responsibilities - Contribute to additional projects and initiatives that support business growth and customer success Minimum Requirements Education • GCSEs (or equivalent) required • Degree in a relevant scientific or business discipline preferred, or equivalent combination of education and experience • Preferred Fields of Study: business, science, or related field • Demonstrated experience in laboratory services, facilities management, or a related operational environment • Experience leading or supervising teams in a customer-facing or multi-site environment • 2+ years of supervisory/leadership experience managing teams • Strong analytical and problem-solving abilities to make informed decisions in a time-sensitive environment • Excellent verbal and written communication skills with ability to interact professionally with all levels • Proficiency in Microsoft Office suite including Excel, Word, PowerPoint

Role Description Onsight Pro is a modern gym management platform built for climbing and fitness facilities, and we're actively growing our customer base by migrating gyms from our legacy platform. As that migration program scales, we need a dedicated support professional to own the customer experience from the moment a gym goes live — through onboarding, an elevated stabilization period, and into long-term ongoing support. The Customer Support Specialist will serve as the primary point of contact for customers after they launch on Onsight Pro. In the near-term, this means guiding newly migrated customers through onboarding and training, managing a structured post-migration Hypercare period, and providing steady-state support as customers settle into day-to-day operations on the platform. This is a role with real ownership and visibility. You'll be at the front line of the Onsight Pro customer experience at a pivotal stage in the product's growth. What You’ll Do - Customer Onboarding & Training (Near-Term Priority) - Conduct onboarding calls and training sessions with gym owners and front desk staff to walk them through key platform workflows. - Orient customers to core Onsight Pro features including check-in, point of sale, membership management, reporting, and integrations (Stripe, Smartwaiver). - Send follow-up documentation, workflow guides, and resources to support customers after training sessions. - Help customers build confidence and operational independence in the platform ahead of and immediately following go-live. - Post-Migration Hypercare Support - Serve as the dedicated point of contact for customers immediately following their go-live. - Conduct regular check-in calls with customers to monitor stability, surface issues early, and maintain customer confidence. - Triage incoming issues, classifying them as bugs or feature requests and evaluating severity using established priority frameworks. - Create, document, and manage issue tickets, ensuring problems are clearly described, properly prioritized, and routed to the appropriate teams. - Communicate resolution timelines and status updates to customers throughout the fix cycle. - Coordinate internal validation of fixes before returning issues to the customer for confirmation. - Manage customer re-testing and officially close out resolved issues. - Transition customers from Hypercare to standard support when stability criteria are met. - Defect & Issue Triage - Participate in regular defect triage meetings, bringing customer impact data and support ticket volume to prioritization discussions. - Track issues using established P1–P4 severity levels, escalating critical issues immediately and routing lower-priority items through standard channels. - Ensure support tickets are accurately linked to corresponding engineering issues for proper tracking and reporting. - Ongoing Customer Support - Provide responsive, knowledgeable support to Onsight Pro customers after they exit the Hypercare period. - Handle inbound support inquiries related to platform workflows, billing, integrations, and general usage. - Identify trends in customer questions and issues, and surface patterns to the Product team to inform roadmap and documentation priorities. - Contribute to the development of support documentation, help articles, and internal runbooks. - Customer Communication & Documentation - Communicate proactively and clearly with customers — in writing and over calls — across all phases of the customer lifecycle. - Document meeting summaries, decisions, and action items promptly after each customer interaction. - Build strong, trust-based relationships with customers during a period of significant change for their businesses. Qualifications - Experience in a customer-facing support, customer success, implementation, or training role, preferably in a SaaS or software environment. - Strong written and verbal communication skills — you can translate technical concepts into plain language for small business owners, and business context into clear details for an engineering team. - Comfort working with issue-tracking and support ticketing tools (e.g., Jira, Zendesk, or similar). - An organized, process-oriented mindset; you can work within defined workflows while also helping to improve them over time. - Ability to manage multiple customers simultaneously at different stages of their lifecycle — from onboarding through long-term support. - A collaborative approach — you'll work closely with Migration, Product, and Engineering teams and need to be an effective bridge between them and the customer. - Experience with Rock Gym Pro and/or the climbing industry. Benefits - Medical, dental, and vision insurance options. - 100% Employer paid short/long term disability. - Basic Life. - 401(k) option with company match up to 4%. - Flexible paid personal/vacation time built on mutual trust and accountability. - 10 sick days annually. - 10 company paid holidays. - 6 weeks paid parental leave. - Pet Insurance. - Medical Travel Benefits. - Infertility Benefits. - Teladoc. - Employee Assistance Program. - Wellness Benefits & Engagement Platform.