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Located in St. Louis, Missouri, Washington University in St. Louis is an award-winning institution of higher education dedicated to excellence in learning, teac
Manager, Patient Access – Neurology
Location
United States
Posted
49 days ago
Salary
$68.1K - $105.5K / year
Seniority
Senior
Job Description
Manager, Patient Access – Neurology
Washington University in St. Louis
• Manage contact center staff and operations for department • Maintain and grow services by developing positive customer relationships and high levels of customer satisfaction • Provide management direction and assistance in resolving issues and complaints by team members, physicians, patients and referring physician offices • Oversee patient scheduling and registration functions ensuring that patients are scheduled at the right time, with the right provider at the right location with the right information • Ensure staff has adequate training and resources to properly field patient needs and address insurance issues • Ensure that immediate and appropriate action is taken via triage of urgent medical conditions • Work closely with physicians to ensure provider schedules are built appropriately to reflect practice goals and needs • Strategize with other department leaders to continue to improve patient access to department and providers • Develop and implement performance and quality improvement processes related to patient scheduling, template and access; monitor for effectiveness of these processes • Interface with Director of Clinical Operations, clinic managers, billing manager, coding manager and nursing staff to assure patient contact services are relevant, effective and efficient • Provide reports and analysis on contact center services
Job Requirements
- Bachelor’s degree or combination of education and/or experience may substitute for minimum education
- Management (5 Years)
- Medical Assistant or nursing experience preferred.
- Strong understanding of WUSM contracted insurance plans.
- Communication
- Customer Service
- Epic Applications
- Executive Function
- Interpersonal Communication
- Interview Techniques
- Negotiation
- Patient Counseling
- People Management
- Problem Solving
Benefits
- Up to 22 days of vacation
- 10 recognized holidays
- Sick time
- Competitive health insurance packages with priority appointments and lower copays/coinsurance
- Free Metro transit U-Pass for eligible employees
- Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
- 4 weeks of caregiver leave to bond with your new child
- Family care resources
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