Job Description​ The Patient Account Representative Coder will be responsible for reviewing and coding from the medical record, already billed, or suggested from provider or computer generated applications for straight-forward to complex coding, and any account receivable activities for the physician clinics within Saint Luke's Health System. Activities include, but are not limited to, coding, charging, troubleshooting charge related issues, responding to inbound and outbound billing calls from patients, resolving payment credits, identifying and correcting medical claim errors that may prevent payment and identifying, correcting, and resubmitting medical claims denied by insurance companies. Resolving claim edits, working denials and appeals. Evaluation and coding of ICD, CPT, HCPCS. All coding initiatives, NCCI edits, incidentals/inclusive, and bundling rules, etc. Demonstrate competency for invalid diagnosis, modifiers, coding related issues, and be able to have moderate decision making in following coding concepts. This job is 24 hours a week, Monday-Friday, flex hours 6am-9am then work scheduled shift. CPC or CCS required. Percentage of time spent on job duties above will vary dependent on the focus area of team assigned. Charging • Responsible for the first review of designated professional billing charges for accuracy • Review and assign charging codes for accuracy • Responsible for processing CPT and ICD10 billing transaction • Enter and verify the appropriate demographic information, insurance, charges and comments into the computerized billing system • Maintain log of charge postings • Coordinate with billing, coding and revenue integrity teams to resolve billing inconsistencies • Responds to inquiries from provider offices and various internal departments in a timely and accurate, professional manner • Work assigned work queues within in a timely manner • Monitor and respond to questions and requests sent to team shared email account and work with other teams as needed to resolve issues Payments • Responsible for EDI transmissions, electronic and manual payment posting • Resolve electronic remittance errors • Responsible for recording daily bank deposits on entity batch logs • Balance payment batches posted in Epic to cash deposits and resolve variance • Resolve payment posting errors • Responsible for credit resolution of unidentified payments by contacting payors and refunding, when appropriate • Research missing checks, payments, and/or EOBs by contacting payors • Responsible for contacting payors attempting to pay by virtual credit card Credits • Responsible for reviewing patient/guarantor accounts and investigate credit balances (includes reviewing overpayments from insurance companies and patients) • Investigate Undistributed payments in Epic system to determine if should be re-distributed or refunded • Identify trends causing credits and escalate to other team members for resolution • Work assigned work queues within Epic timely Customer Service • Responsible for answering inbound patient calls • Answer patient emails in Electronic Medical Record system. • Making outbound collection calls to patients to obtain information needed to collect payment. • Straightforward coding (i.e. Review patient charts for billing implications or referrals) • Provide price estimates for patients. • Process credit card payments while complying with the Credit Card Handling policy. • Establish payment plans with patients. • Identify patients needing financial assistance. Obtain financial information and review to determine if documentation is needed. Proper, confidential handling of supporting financial documentation. • Research and troubleshoot patient account payment issues. • Serve as liaison between patient and other departments as needed. • Process incoming mail and faxes. • Meet department productivity and quality metric. • Process accounts within a work queue in the Electronic Medical Record system and take action as appropriate • This position is responsible for identifying opportunities and reporting trends to improve patient satisfaction and workflow efficiencies by identifying reasons for patient calls that could have been prevented by education up stream in the process or practice management programming solutions. Examples of this would be educating patients on financial policies, financial expectations of services rendered, correct coding, explanation of coverage, collecting payments when scheduling, system enhancements to identify the correct insurance at registration, correct payment posting, medical necessity warnings.gs. Claim Edits • Responsible for researching patient billing claims to identify and correct coding/claim errors • Responsible for researching patient insurance coverage to identify and resubmit claims to fix coverage denials. • Research and outline documentation needed for respective payor organizations so that claims are processed correctly • Familiarity with NCCI edits, incidentals/inclusive, and bundling rules, etc. • Identify problem trends • Communicate with payors for resolution to complications with claims • Responsible for 277 EDI transactions/rejections • Working with EDI transactions • Payment posting corrections/adjustments and ability to distribute payments • Correct/enter charges • Work with multiple teams/departments to resolve issues • Payment plan or financial assistance coordination Insurance Denials and Follow-Up • Responsible for researching, identifying errors, and correcting claims denied by insurance companies. • Must be able to asses claim to determine when appropriate to make charge adjustments, void a charge, or escalate to the team lead and/or another medical billing team. • Responsible for writing appeal letters to insurance companies • Responsible for following up with insurance companies for no response claims. • Responsible for working with patient calls escalated from the Customer Service team regarding involving billing code issues. • Research refund request from payor organizations • Responsible for preliminary audit of billing code errors before claim submitted to the Coding team. • Responsible for routing complex claim denial to team lead and/or the appropriate medical billing team. • Responsible for identifying issues which can be resolved by programing software to prevent denials. • Responsible for becoming a subject matter expert on the payor policies. • Responsible for communicating and resolving problems with the provider representatives • Responsible for simple level coding, including diagnosis review, modifier applications, some CPT cod changes following process documents and payor policies Job Requirements Applicable Experience: 1 year Cert Professional Coder - American Academy of Professional Coders (AAPC) None Job Details Part Time Day (United States of America) The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter. Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.

Do you enjoy finding collaborative solutions for customers and colleagues? Are you constantly learning and expanding your insurance industry knowledge? Come Join ReSource Pro! Your Role... ReSource Pro is looking for a knowledgeable Commercial Lines Insurance Account Manager to join our growing service delivery team. The Commercial Lines Account Manager serves as the main point of contact and technical expert on a client book of business. This role is responsible for working with the dedicated onshore/offshore SDU teams to complete required work; this includes renewing existing policies, binding new business leads, and rounding out accounts to help increase overall revenue on assigned book of business. You will work closely with insureds to build strong customer relationships and train junior team members on customer interactions. We hire the best because our service is only as good as the people delivering it. We're committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self. All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration. In This Role, You Will... - Manage small books of business for commercial lines insurance clients - Drive customer retention and market additional lines of coverage to grow business and properly insure risks - Evaluate carrier relationships, commercial insurance products, and market placement - Provide quality and timely service to customers and clients - Research, provide recommendations and implement ReSource Pro solutions for clients - Work in a variety of Agency Management Systems to complete tasks - Lead day-to-day customer interactions - Use your subject matter expertise to consult with customers and advise colleagues - Gather information about client needs and insurance solutions - Collaborate with coworkers and supervisors to meet client needs and contribute to achievement of internal team goals What You Need to be Successful… - 3-5 years Property and Casualty insurance experience or related coverage experience in a retail agency or service center - Active Resident Property and Casualty insurance license required - Located in Mountain or Central time zone to accommodate client - Microsoft Office Proficiency - Excel required - Experience working in Agency Management System required - Industry designations preferred such as CPCU, CIC, CISR, ARM - Ability to adapt and succeed within a team-oriented environment - Excellent problem-solving and customer service skills Your Compensation… Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position and the salary range for most locations for this role is $53,779 -$91,291 annually. The salary range may vary based on the specific geographic location in which the candidate resides. Your Benefits & Perks... - 100% paid employee health insurance available on Day 1 - Eligible for all medical, dental, and vision benefits on Day 1 - Remote positions are Internet stipend-eligible - 401k with employer match, vested on Day 1 - HSA/FSA available - Long Term and short-term disability employer-provided - Generous PTO plan with paid holidays + floating holidays - Development and growth opportunities - Comprehensive wellness program and prioritization of employee health Your Interview Process... To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom. The standard interview process includes: - Behavioral Interview with Talent Acquisition - Online talent assessment - Hiring Manager Interview *Additional interview steps may be added depending on the position or if further evaluation is needed. Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process. About ReSource Pro: Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history. Equal Employment Opportunity Policy ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Working at Omnisend is... kind of boring. Not the soul-crushing kind of boring — more like the “no drama, no chaos, just smart people doing great work” kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We’re data-driven. We test, we iterate, we improve. Gut feelings don’t drive decisions — insights do. We trust each other. We’re transparent, give real feedback, and actually listen. No egos, no hand-holding — just a team of experienced professionals moving fast, adapting easily, and delivering impact. Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises — we bring in results. And yes, we have fun. But the grown-up kind — workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together. About the role: The Account Expert role at Omnisend is a crucial part of our customer and partner success. We highly believe in the importance of customer-centricity and are looking for individuals with a great positive attitude and ability to work well with merchants and partners alike. This position is perfect for client-oriented and goal-driven individuals who are passionate about ecommerce and marketing, have a problem-solving mindset and strong technical and interpersonal skills. This role requires the ability to work across organizational stakeholders and a research-based mindset. What you’ll do @Omnisend: - Be passionate about customer success and establish themselves as a trusted advisor for Omnisend’s top tier customers - Proactively develop strategies with our merchants to help increase revenue through digital marketing strategies for their managed accounts - Onboard new clients, so they are set up for success. This may include assistance with migrating contacts, guiding them through a warmup process and helping them set up their first campaigns and automations across channels - Be proactive with strategic advice and guidance on a weekly, bi-monthly or monthly cadence and respond to client questions in a timely manner - Provide best practices to ensure clients are achieving their business goals - Regularly review customer dashboards, address any open issues and ensure consistent messaging and appropriate escalation - Keep merchants up to date on product releases and new features - Contribute feedback to Product/Engineering on platform improvements to enhance customer engagement - Conduct QBRs, establish quarterly goals for customers and help achieve them - Document troubleshooting and problem resolution steps We expect that you’ll bring: - 1-2 years of customer success-related experience - An understanding of what the main digital marketing metrics are and what is driving their trends (opens, clicks, conversions) - A proven track record of creative problem-solving for customers - Fluency in English language - Experience and comfort discussing business and sales topics with clients during renewal or cancellation conversations - Excellent communication skills via chat, phone, video conference, email and comfortable to use Wechat as communication tool - Strong time management skills and clear sense of ownership and independent working ability - An understanding of (either some or all): Slack, Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and Omnisend or other e-commerce and marketing platforms - Experience in e-commerce, SaaS, project management -or- marketing, and advising customers on marketing strategy is a plus! What we offer in return: - Gross salary starting from 1200 EUR/month based on experience + commission depending on individual results - An unlimited learning budget for self-improvement complying with the best interest of Omnisend - Working methods and best practices inspired by the best tech companies in Silicon Valley - Senior colleagues that enable us to have a high-performing, productive environment where your growth will accelerate - Private health insurance - Remote work possibilities - Unlimited access to psychotherapy - A workstation budget - Personalized work anniversary gifts (house cleaning, spas, international flights & more that you choose depending on the year) - Attractive workations and team-led team-building events Omnisend is an email and SMS marketing platform built for ecommerce brands. With one-click integration to major ecommerce platforms, intuitive automation, and powerful email templates, we make sophisticated marketing effortless — no learning curve required. Award-winning 24/7/365 customer support? Check. A platform trusted by growing brands and seasoned pros alike? Absolutely. The idea that “great marketing needs to be expensive”? Our 150,000+ customers prove that wrong every day.

Overview The US Oncology Network is looking for a Public Relations Manager to join our team at Texas Oncology. This is a remote position supporting our Marketing team. Why Join Us? This position sits at the center of the organization’s public voice. You’ll shape narratives, elevate clinical, physician and patient stories, and influence how the public understands our mission and expertise. From patient experiences to community partnerships, the content pipeline is rich, varied, and deeply human. It’s a storyteller’s dream environment. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 280+ sites across Texas. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.”® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance science, technology, and quality of care. What does the Public Relations Manager do? (including, but not limited to): The Public Relations Manager is responsible for shaping and protecting the Texas Oncology brand by leading external communications, storytelling, and media relations efforts. This role develops compelling narratives that highlight patient advocacy, clinical excellence, and organizational impact, while strengthening Texas Oncology’s reputation across communities, partners, and media outlets. Responsibilities Key Responsibilities (including, but not limited to): Public Relations & Brand Narrative - Lead the development and execution of public relations strategies that strengthen awareness, trust, and credibility of the Texas Oncology brand across Texas communities and beyond. - Shape and protect the organization’s external brand narrative by ensuring consistent, mission-aligned messaging that reflects Texas Oncology’s commitment to evidence-based, community-focused cancer care. - Serve as a steward of brand voice, ensuring stories and external communications accurately represent patient experiences, clinical excellence, and organizational values. Patient Advocacy & Storytelling - Promote patient advocacy storytelling initiatives that humanize the Texas Oncology mission through authentic patient, caregiver, and provider stories. - Leverage patient stories to identify, develop, and curate compelling media pitches that highlight meaningful moments of care, innovation, and resilience across practices statewide. - Collaborate with internal stakeholders to ensure patient stories are shared responsibly, respectfully, and in alignment with compliance and ethical standards. Content Strategy & External Communications - Develop and guide external-facing content strategies that support public relations goals, pitching long-form patient stories, leadership narratives, and mission-driven messaging. - Ensure public-facing content supports brand reputation, organizational priorities, and reinforces Texas Oncology’s position as a leader in community oncology care. - Partner with marketing and communications teams to align PR-driven storytelling with broader brand and content initiatives. Media Relations & Reputation Support - Support media relations efforts by developing story ideas, messaging frameworks, and content that position Texas Oncology as a trusted voice in cancer care. - Assist with reputation management by ensuring public narratives remain accurate, mission-focused, and aligned with organizational standards. - Coordinate with internal teams as needed to support external media inquiries or proactive media storytelling opportunities. Cross‑Functional Collaboration - Collaborate closely with internal teams, including marketing, communications, leadership, and clinical stakeholders, to identify strong storytelling and public relations opportunities. - Partner with external stakeholders and contributors as needed to support public relations initiatives and brand storytelling efforts. - Operate as a collaborative partner within The US Oncology Network to ensure stories reflect the broader mission and impact of the organization. Compliance & Organizational Alignment - Ensure all public relations and storytelling activities align with the US Oncology Compliance Program, including ethical standards, privacy considerations, and brand governance. - Maintain sensitivity to patient, provider, and organizational considerations when crafting and sharing public-facing content. Qualifications Minimum Qualifications - Bachelor’s degree in Communications, Journalism, Public Relations, Marketing, or a related field. Or Associate's Degree + Four (4) years of related work experience Or Eight (8) years of related work experience - Proven experience in content creation, storytelling, and public relations management. - Exceptional writing, editing, and communication skills with a keen eye for detail. - Strong project management skills and the ability to multitask in a fast-paced environment. - Creative thinker with the ability to generate innovative ideas and solutions. - Proficient in using content management systems, social media platforms, and analytics tools. - A team player with excellent interpersonal skills and a passion for building relationships. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include the ability to adjust focus. Requires vision and hearing corrected to normal range. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with corporate and field staff, as well as external customers and contacts. Work may require some travel by air or automobile.