Discover the future of investing, built on top of the world’s most trusted crypto trading app, and web3 platform.
Operations Manager – Overseas
Location
United Arab Emirates
Posted
69 days ago
Salary
0
Seniority
Senior
Job Description
Operations Manager – Overseas
OKX
• Develop and implement regional P2P expansion strategies to ensure sustainable and stable business growth • Monitor regional regulatory developments and assess their impact on P2P business models • Continuously adjust market strategy based on competitive landscape and market shifts • Design and optimize advertiser (merchant) onboarding, segmentation, and incentive structures • Maintain close engagement with key merchants to ensure liquidity depth and spread competitiveness • Improve completion rate, trading efficiency, and dispute resolution performance • Develop structured management frameworks for regional merchant operations • Collaborate with Product and Engineering teams to enhance P2P transaction workflows and feature design • Provide structured feedback on product gaps, user pain points, and regional behavioral differences • Improve end-to-end operational efficiency, including order flow, payment processing, and dispute handling • Monitor core P2P KPIs (volume, active users, merchant depth, spreads, completion rate, dispute rate) • Conduct in-depth data analysis and anomaly detection to identify growth bottlenecks and risk patterns • Track competitor strategies (pricing, incentives, merchant policies, risk models) and propose strategic responses
Job Requirements
- 5+ years of experience in platform operations; crypto / Web3 experience strongly preferred
- Minimum 2–3 years of hands-on P2P operations experience in overseas markets
- Experience at major exchanges
- Strong understanding of:
- P2P liquidity dynamics and spread formation
- Regional payment systems (bank transfers, local e-wallets, alternative rails)
- Proven ability to adapt operational strategy based on market and competitive changes
- Strong analytical skills with data-driven decision-making capability
- Excellent cross-functional collaboration skills
- Fluent in English;
Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
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