Bilt

What is Bilt? Bilt is the membership for where you live. What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants. Travel, dining, fitness, everyday spend. We are building systems across payments, credit, loyalty, and commerce all at once. We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens. This role comes with real ownership and high expectations. If you prefer clearly defined lanes and structure, this will feel uncomfortable. If you want to build quickly, have a real say in what gets built, and work on products used by millions, you will likely do your best work here. What's the role? We're looking for an Alliance Concierge who will work hand-in-hand with customers through rolling out new products, adoption, and training. This is a high-impact role that will be boots-on-the-ground as an extension of our property management partners' own teams — sitting alongside their leasing and operations staff, understanding their product needs, and driving the rollout from signed contract to fully live, adopted, and thriving. This role lives at the intersection of trust and advocacy. You represent Bilt fully while showing up for the partner as someone who's genuinely "on their team." The best people in this role are the ones partners forget aren't actually their own employees. We are currently only seeking candidates who live in Texas and are willing and able to travel to partners 100% of the time. In this role you will... - Act as the primary on-the-ground point of contact for partner leasing and operations teams during rollout - Guide partners through implementation of new products, working through go-to-market plan, goals, and timeline - Support clients through change management, helping teams embrace AI and integrate it into core processes - Take ownership over strategic accounts, translating partner product needs, friction points, and feature requests back to Bilt's product and account management teams - Troubleshoot issues in real time - Build trusted, long-term relationships with partner teams — lead data-driven conversations that tie AI performance to KPIs and long-term objectives - Travel within your region to be on-site with partners for launches, training, and check-ins - Spend time with both corporate and onsite teams, with the ability to work with multiple levels of stakeholders - Balance full loyalty to Bilt's mission and standards with genuine responsiveness to each partner's specific needs In terms of qualifications we're seeking: - 3–5 years of experience in AI, implementation, customer success, account management, or operations - Willingness to travel regionally, up to every week, for on-site launches and partner support - Comfort operating as an embedded partner resource — representing another organization's day-to-day needs while staying fully aligned with your own company's mission - Strong training and change-management skills — you can get busy leasing teams to actually adopt something new - Excellent relationship-building instincts; you earn trust quickly and keep it - Detail-oriented project management skills to run multiple concurrent rollouts - A true "no job too small" attitude — you solve problems, you don't just flag them Nice to have: - Experience in multifamily, property management, or proptech - Experience with property management software (Yardi, RealPage, MRI, etc.) - Background in CX or implementation at a B2B SaaS or proptech company - Experience managing partner relationships where you represent one company's product inside another's operations Benefits: - Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program - Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We've got you and your family covered from day one. - 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we're here to help you get there. - Commuter FSAs - We believe the best ideas come from being together in one place. We just don't think getting there should be so expensive. - UNLIMITED PTO - Because we believe that working hard shouldn't mean always working. Take time for you as often as you need it. - Exclusive Employee-only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt. - Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week. At Bilt, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt's salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations. We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process. Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time. The salary range for an Alliance Concierge is $70,000-100,000 and will be eligible for equity and an annual performance-based bonus.

What is Bilt? Bilt is the membership for where you live. What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants. Travel, dining, fitness, everyday spend. We are building systems across payments, credit, loyalty, and commerce all at once. We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens. This role comes with real ownership and high expectations. If you prefer clearly defined lanes and structure, this will feel uncomfortable. If you want to build quickly, have a real say in what gets built, and work on products used by millions, you will likely do your best work here. What's the role? As a Customer Support Team Member, you will serve as the first point of contact for our members through chat support and handling support tickets. Please note, this role will require a nights, overnights or weekends schedule (e.g., Thursday–Monday or 4PM–midnight). We will provide comprehensive training to ensure you are thoroughly knowledgeable about our product, enabling you to offer our members exceptional support and resolve their initial inquiries with care. **This position has a start date of August 17th, 2026. All new hires are required to attend in-person onboarding training in New York City for their first week (August 16th-21st, 2026). Training will continue for an additional 4 weeks and requires full-time availability from 9AM to 6PM ET with 100% attendance. Candidates with pre-scheduled commitments or availability conflicts during these hours will not be eligible for this cohort.** In this role, you will… - Respond to member inquiries through our chat platform as the first line of support - Handle entry-level support tickets related to payment, loyalty, and general questions within the Bilt Rewards platform - Triage incoming tickets, identify emerging trends, and escalate complex issues to relevant internal departments - Document member interactions and escalate ongoing patterns to senior team members - Collaborate remotely with internal teams and our BPO partners to address and resolve member issues effectively - Develop a deep understanding of our products, features, and services through comprehensive training programs - Stay updated on new product releases and enhancements to effectively communicate benefits to members as the company scales - Maintain organization and patience while understanding the specifics of each member's needs and the unique nuances of each partner's business operations - Adapt to diverse business models and tailor your support approach to meet individual member needs - Provide exceptional customer service through digital channels, even when handling complex inquiries In terms of qualifications, we’re seeking: - 0-2+ years of professional experience in customer support, operations, or related field - Extremely organized with strong written and verbal skills. - A team player who’s able to learn new platforms quickly and is patient and adaptable in a fast-paced environment. - Driven to take on new responsibilities, with an ability to stay focused on assigned tasks. - Strong attention to detail with the intelligence to use critical thinking for solutions. Flexibility - We are disrupting an industry so changes to traditional processes should be expected. - Ability to deal with extremely confidential and sensitive information. Benefits: - Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program - Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one. - 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there. - Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive. - UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it. - Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt. At Bilt, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt’s salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations. We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process. Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time. The salary range for a Customer Support Team Member is $50,000 - 55,000 and will be eligible for equity and an annual performance-based bonus.

Role Description BILT is building the most comprehensive 3D interactive instruction platform for the skilled trades, and we're looking for a working plumber to help us get the content right. This is not a teaching job and it's not a writing job — it's a consulting role where your hands-on experience in the field becomes the foundation for instruction sets that students and technicians will actually use on the job. You'll work directly with BILT's content team to review, validate, and refine step-by-step plumbing procedures across 8 core project areas. Your job is to make sure every instruction we build reflects how the work is actually done — not how a textbook says it should be. What You'll Do - Serve as the subject matter expert on a series of plumbing instruction sets covering: - Water supply systems - Drain/waste/vent systems - Fixture installation - Pipe fitting and soldering - Water heater installation and service - Code compliance - Participate in structured SME interview sessions with BILT's content designers to capture accurate procedural knowledge - Review animated 3D instruction drafts and flag anything that's technically incorrect, out of sequence, or out of step with real-world practice - Provide input on trade-specific terminology, tool usage, safety requirements, and code considerations - Validate final content against current plumbing code standards (IPC, UPC, or applicable local codes) - Advise on how procedures vary across residential, commercial, and service environments where relevant Qualifications - Active journeyman or master plumber license — required - Minimum 5 years of hands-on field experience in plumbing installation, service, or maintenance - Familiarity with both residential and commercial systems strongly preferred - Comfortable communicating technical procedures in plain, step-by-step terms - Reliable, responsive, and able to commit to scheduled review sessions - Prior experience in training, apprenticeship instruction, or curriculum review is a plus but not required What to Expect This is a paid consulting engagement covering 8 core project areas. Work is conducted remotely via scheduled video sessions with occasional async document review. Estimated time commitment is 8–12 hours per project depending on complexity. Compensation Competitive, commensurate with experience. Rate / salary range to be shared during the screening process. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, tablets, phones, email, and various communication programs (Zoom, Teams, etc.). This role is based in Grapevine Texas. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - While performing the duties of this job, the employee is regularly required to talk or listen. - The employee is frequently required to stand, walk; and reach with hands and arms. - This job requires the employee to lift at least 25 pounds infrequently. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Company Description BILT provides 3D Intelligent Instructions, creating and delivering interactive content for iOS, Android, and now turnkey guided work instructions for visionOS. The award-winning platform revolutionizes DIY experience as well as professional training and operational enablement. BILT is accessible, sustainable, and efficient.

Role Description BILT is building the future of skilled trades education, and we need someone who can translate complex HVAC systems, procedures, and concepts into clear, structured, learnable content. This person will design a foundational HVAC 101 course — from learning objectives to step-by-step instructional content — built specifically for the BILT platform's 3D animated instruction format. This is a hands-on content role. You won't just write curriculum — you'll work directly with CAD and Design subject matter experts to capture real-world procedures and shape them into an experience that a first-day student can actually follow and learn from. What You'll Do - Design and develop a comprehensive HVAC 101 course curriculum covering foundational systems, components, tools, safety, and core maintenance procedures. - Write step-by-step instructional content for BILT's 3D animated instruction platform. - Define learning objectives, course structure, and assessment criteria aligned to industry certification standards (EPA 608, NATE, or equivalent). - Collaborate with BILT's product and animation teams to translate written procedures into visual, animated instruction sets. - Ensure all content meets employer and workforce standards so graduates are genuinely job-ready. Qualifications - Demonstrated experience designing technical or trades-based instructional content — HVAC experience strongly preferred. - Familiarity with HVAC systems: refrigeration cycles, electrical, airflow, controls, and service procedures. - Strong writing and communication skills — you can explain a complex procedure to someone who has never seen the equipment before. - Experience working with subject matter experts to extract and structure technical knowledge. - Familiarity with instructional design frameworks (ADDIE, backwards design, or equivalent). - Comfortable working in a fast-moving, startup environment with evolving requirements. - Experience with LMS platforms, mobile learning, or visual/animated instruction is a plus. - HVAC industry certifications (EPA 608, NATE) or hands-on field experience is a strong plus. Requirements - HVAC 101 course outline and full learning objective map completed and approved. - At least two complete modules of step-by-step instructional content delivered and ready for animation. - Content validated by at least one industry partner or employer for job-readiness alignment. Compensation Competitive, commensurate with experience. Rate / salary range to be shared during the screening process. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, tablets, phones, email, and various communication programs (Zoom, Teams, etc.). This role is based in Grapevine Texas. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - While performing the duties of this job, the employee is regularly required to talk or listen. - The employee is frequently required to stand, walk; and reach with hands and arms. - This job requires the employee to lift at least 25 pounds infrequently. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Company Description BILT provides 3D Intelligent Instructions, creating and delivering interactive content for iOS, Android, and now turnkey guided work instructions for visionOS. The award-winning platform revolutionizes DIY experience as well as professional training and operational enablement. BILT is accessible, sustainable, and efficient.

What is Bilt? Bilt is the membership for where you live. What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants. Travel, dining, fitness, everyday spend. We are building systems across payments, credit, loyalty, and commerce all at once. We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens. This role comes with real ownership and high expectations. If you prefer clearly defined lanes and structure, this will feel uncomfortable. If you want to build quickly, have a real say in what gets built, and work on products used by millions, you will likely do your best work here. What’s the role? We're looking for a motivated and detail-oriented Travel Concierge to join the Bilt Travel Pod. In this role, you'll be the frontline point of contact for Bilt members navigating travel-related questions, bookings, and issues. You'll help ensure every member interaction reflects the quality and care that define the Bilt experience. In this role, you will… - Respond to inbound member inquiries across channels (email, chat) related to travel bookings, rewards redemption, itinerary changes, and general travel questions - Troubleshoot and resolve travel-related issues, including booking errors, cancellations, delays, and points discrepancies - Guide members through the process of using Bilt points for flights, hotels, and other travel redemptions - Escalate complex or sensitive cases to senior team members or partner contacts when appropriate - Maintain accurate records of member interactions and resolutions in internal systems - Collaborate with cross-functional teams (Loyalty, Product, Partner Operations) to relay member feedback and flag recurring issues - Stay current on Bilt travel partners, promotions, policies, and platform updates to provide informed support In terms of qualifications, we’re seeking: - 0–2 years of experience in customer service, hospitality, travel, or a related field - A genuine interest in travel and helping people - Strong written and verbal communication skills with a friendly, professional tone - Comfort working in a fast-paced environment and managing multiple inquiries simultaneously - A problem-solving mindset with the ability to think on your feet - Familiarity with travel booking platforms or loyalty/rewards programs is a plus - Proficiency with support tools (e.g., Zendesk, Salesforce, Intercom) is a bonus but not required Benefits: - Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program - Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one. - 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there. - Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive. - UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it. - Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt. - Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week. At Bilt, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt’s salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations. We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process. Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time. The salary range for a Travel Concierge is $65,000-$75,000 and will be eligible for equity and an annual performance-based bonus.

What is Bilt? Bilt is the membership for where you live, transforming rent and mortgage payments into valuable rewards while connecting members with exclusive benefits in their neighborhood. With every on-time rent or mortgage payment, Bilt Members earn Bilt Points – the industry's most valuable and flexible points currency. They can transfer their points 1:1 to their favorite airlines or hotels with our industry leading travel program, use them for future rent payments, redeem for everyday purchases, or save them for a down payment on a home. Plus, unlock exclusive rewards on the 1st of every month with Rent Day®. Bilt Members get even more value at their favorite local spots with exclusive Neighborhood Benefits™ at local restaurants, fitness studios, pharmacies, on Lyft rides, and more–over 45,000 merchants nationwide. When they use any linked card with our neighborhood partners, they’ll earn Bilt Points and access special experiences including complimentary items, member events, and more. While Bilt Members can use many payment methods to earn points and access their benefits, Bilt has a suite of 3 cards offering the richest rewards in the market - and the first and only card suite that lets you pay rent and earn points without the transaction fee. What's the role? As a Customer Support Team Member, you will serve as the first point of contact for our members through chat support and handling support tickets. We will provide comprehensive training to ensure you are thoroughly knowledgeable about our product, enabling you to offer our members exceptional support and resolve their initial inquiries with care. **This position has a start date of June 8th, 2026. All new hires are required to attend in-person onboarding training in New York City for their first week (June 7th-12th, 2026). Training will continue for an additional 4 weeks and requires full-time availability from 9AM to 6PM ET with 100% attendance. Candidates with pre-scheduled commitments or availability conflicts during these hours will not be eligible for this cohort.*** In this role, you will… - Respond to member inquiries through our chat platform as the first line of support - Handle entry-level support tickets related to payment, loyalty, and general questions within the Bilt Rewards platform - Triage incoming tickets, identify emerging trends, and escalate complex issues to relevant internal departments - Document member interactions and escalate ongoing patterns to senior team members - Collaborate remotely with internal teams and our BPO partners to address and resolve member issues effectively - Develop a deep understanding of our products, features, and services through comprehensive training programs - Stay updated on new product releases and enhancements to effectively communicate benefits to members as the company scales - Maintain organization and patience while understanding the specifics of each member's needs and the unique nuances of each partner's business operations - Adapt to diverse business models and tailor your support approach to meet individual member needs - Provide exceptional customer service through digital channels, even when handling complex inquiries In terms of qualifications, we’re seeking: - Recent college graduate with a bachelor's degree - 0-1 years of professional experience in customer support, operations, or related field - Extremely organized with strong written and verbal skills. - A team player who’s able to learn new platforms quickly and is patient and adaptable in a fast-paced environment. - Driven to take on new responsibilities, with an ability to stay focused on assigned tasks. - Strong attention to detail with the intelligence to use critical thinking for solutions. Flexibility - We are disrupting an industry so changes to traditional processes should be expected. - Ability to deal with extremely confidential and sensitive information. Benefits: - Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program - Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one. - 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there. - Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive. - UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it. - Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt. - Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week. At Bilt Rewards, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt’s salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations. We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process. Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time. The salary range for a Customer Support Team Member is $50,000 - 55,000 and will be eligible for equity and an annual performance-based bonus.