Role Description We are currently searching for a BA-Product Owner: - Define and communicate product vision, goals, and roadmaps aligned with business strategy. - Prioritize and maintain the product backlog using Azure DevOps for requirement management. - Capture functional requirements specifically related to pet insurance processes and workflows. - Write clear, actionable user stories with detailed acceptance criteria in Azure DevOps. - Actively participate in Agile ceremonies, including Sprint Planning, Daily Stand-ups, and Retrospectives. - Serve as the primary liaison between business stakeholders and development squads. - Ensure features deliver maximum value to customers while meeting compliance and regulatory standards. Qualifications - Proven experience as a Product Owner or Business Analyst within Agile environments. - Deep functional expertise in Pet Insurance domain processes and workflows. - Hands-on proficiency with Azure DevOps for managing backlogs and requirements. - Strong stakeholder management and communication skills to act as the "voice of the customer." - Familiarity with collaboration tools such as Jira and Confluence. Requirements - Experience with API-driven products and technical integrations. - Knowledge of insurance regulatory and compliance requirements. Benefits - Fully remote.

• Analyze business needs, identify problems and opportunities, and recommend technological solutions that effectively meet the areas' requirements; • Continuously prospect technological developments and innovations to identify opportunities that keep the company at the technological forefront; • Collaborate with points of contact within agile teams to guide the implementation of improvements, leveraging existing system solutions to optimize resources; • Support business areas in prioritizing the demand backlog; • Contribute to the definition of systems architecture, technology selection and discussions with vendors; • Translate business requirements into detailed functional and technical specifications; • Conduct interviews, workshops and research to understand departments' processes and needs, and document technical requirements; • Contribute to the preparation of business cases and project feasibility analyses to guide decision-making and team formation; • Provide user support for the use of newly implemented systems and technologies, and assist in the development and delivery of training to ensure understanding and effective use of new tools.

• Lead discovery sessions to capture complex requirements for lab-to-Salesforce integrations. • Define data mapping and transformation logic between LIMS and Salesforce Health Cloud or Sales/Service Clouds. • Document 'As-Is' and 'To-Be' workflows for sales representatives and marketing automation teams. • Lead User Acceptance Testing (UAT), ensuring the integrated solution meets compliance and accuracy standards. • Facilitate all Scrum ceremonies for a cross-functional squad of developers and testers. • Proactively identify and resolve blockers related to technical dependencies or data privacy hurdles. • Partner with Product Owners to groom the backlog, ensuring user stories are 'Ready' for development with clear acceptance criteria.

Role Description We are seeking a versatile Business Analyst to drive high-priority integration projects within our Medtech division. You will manage the Agile lifecycle while performing deep-dive business analysis to connect our Diagnostic Lab systems with Salesforce.com (CRM). The ideal candidate ensures that sales and marketing teams have seamless access to lab data, enabling better physician engagement and patient outcomes. Key Responsibilities - As a Business Analyst (BA): - Requirement Engineering: Lead discovery sessions to capture complex requirements for lab-to-Salesforce integrations (e.g., test volume data, provider affiliations, and results reporting). - Integration Mapping: Define data mapping and transformation logic between Laboratory Information Management Systems (LIMS) and Salesforce Health Cloud or Sales/Service Clouds. - Process Design: Document "As-Is" and "To-Be" workflows for sales representatives and marketing automation teams. - UAT Leadership: Lead User Acceptance Testing (UAT), ensuring the integrated solution meets the high compliance and accuracy standards of the Medtech space. - As a Scrum Master (SM): - Agile Orchestration: Facilitate all Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives) for a cross-functional squad of developers and testers. - Impediment Removal: Proactively identify and resolve blockers related to technical dependencies or data privacy (HIPAA) hurdles. - Backlog Management: Partner with Product Owners to groom the backlog, ensuring user stories are "Ready" for development with clear acceptance criteria. Qualifications - Experience: 7+ years of experience in BA/SM roles, with at least 3 years in the Medtech or Diagnostic Lab industry. - Salesforce Expertise: Strong functional knowledge of Salesforce.com (Sales Cloud, Marketing Cloud, or Health Cloud) and its integration capabilities (APIs, Middleware). - Domain Knowledge: Deep understanding of the Diagnostic Lab sales cycle and how clinical data is utilized by commercial teams. - Integration Proficiency: Proven track record of delivering projects involving system integrations (e.g., Mulesoft, Boomi, or custom API layers). - Compliance: Strong familiarity with HIPAA, PHI data handling, and Medtech regulatory requirements. - Time Zone: Ability to work standard Eastern Standard Time (EST) hours to align with Indianapolis-based stakeholders. Technical Skills & Tools - Project Management: Jira, Confluence, Azure DevOps. - CRM: Salesforce (Certified Administrator or Business Analyst certification is a plus). - Documentation: Lucidchart, Visio, or Miro for process mapping. - Methodology: Certified Scrum Master (CSM) or equivalent Agile certification.